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Veritas.com
Support

EV export Issue

dineshnegi
Level 5

‎11-12-2014 09:49 PM

Hello Team,

I am not able to export user PST from EV 10.0.1................User have more than 16000 thousand items but it get failed once it reach to 1885 items.

 

Event ID 6769

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          11/12/2014 3:56:25 PM
Event ID:      6769
Task Category: Migrator Server
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      ABC.com
Description:
Export Archive Report
 
Export status: Incomplete

Processing aborted due to an unrecoverable error.
 
Job Id: Exp3_20141112155307
Archive Name: ZYZ
Vault Id: 105A4FE02DFB02349A1C3EDBB1CB3968C1110000sonusvault1
 
Target PST file location: \\abc\e$\test2\ZYZ
Number of PST files: 1
 
Number of items restored: 1885
Number of items unable to be restored: 1
 
Age range filter: <None>
Retention category filter: <None>
 
Elapsed Export Time: 00:03:17 (hours:minutes:seconds)

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6769
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="16388">6769</EventID>
    <Level>3</Level>
    <Task>29</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-12T20:56:25.000000000Z" />
    <EventRecordID>1018614</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>abc.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Incomplete

Processing aborted due to an unrecoverable error.</Data>
    <Data>Exp3_20141112155307</Data>
    <Data>ZYZuser</Data>
    <Data>105A4FE02DFB02349A1C3EDBB1CB3968C1110000sonusvault1</Data>
 

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13 REPLIES 13

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎11-13-2014 01:52 PM

Can you check the cache location for how much free space is available?

Cause


 

The behavior in question may occur when the Enterprise Vault Server Cache location is either full or low on drive space.

Check the Maximum Cache Size within the VAC, see screen shot below:

Then check the size of the Cache folder to see if it is near the limit.

Export archive to PST files fails with events 6794, 6609, and 6769

Article:TECH206320  |  Created: 2013-05-17  |  Updated: 2014-07-18  |  Article URL http://www.symantec.com/docs/TECH206320
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dineshnegi
Level 5

‎11-13-2014 08:21 PM

Hello Tony , I had already went through above article.....

We have 390 gb space available on Cache drive out of 1 TB.....

And Cache  folder is also not using single MB

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AndrewB
Moderator
Moderator
Partner    VIP    Accredited

‎11-13-2014 08:35 PM

can you get a Dtrace of ExportArchiveWizard and MigratorServer during the export process

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dineshnegi
Level 5

‎11-13-2014 08:40 PM

I have tried restarting the admin service as well.

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dineshnegi
Level 5

‎11-13-2014 09:14 PM

Log has been exported what you want me to check on that, on Event viewer we have event ID 6769

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dineshnegi
Level 5

‎11-14-2014 12:34 AM

845958 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {`anonymous-namespace'::CabChecksum} (Exit)
845959 02:09:05.290  [6428] (MigratorServer) <5772> EV:M {`anonymous-namespace'::CabReadImpl::ReadData:#428} Checksum error in CAB
845960 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {`anonymous-namespace'::CabReadImpl::ReadData} (Exit) Status: [The data is invalid.  (0x8007000d)]
845961 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {ExtractData:#136} Failed reading S:\Enterprise Vault Stores\sonusevs1store Ptn1\2006\03\27\11\489715000000000~200603271125320000~0.ARCHDVS from CAB: read only 0 of 131072 bytes
845962 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {ExtractData} (Exit)
845963 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {ExtractAndUpdate} (Exit)
845964 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {ExtractFile} (Exit)
845965 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {ExtractFileCommand::Execute:#61} _com_error exception: [Unspecified error  (0x80004005)]
845966 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {ExtractFileCommand::Execute} (Exit) Status: [Unspecified error  (0x80004005)]
845967 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {EVCommand::Trace:#34} All 2 retries of ExtractFile have failed. hr=Unspecified error  (0x80004005)

 

845968 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {EVCommandExecutor::ExecuteCommand} (Exit) Status: [Unspecified error  (0x80004005)]
845969 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {EVCommon::DeleteFileW:#891} FileName = S:\Enterprise Vault Stores\sonusevs1store Ptn1\2006\03\27\11\489715000000000~200603271125320000~0.ARCHDVS
845970 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {ExtractFileWithRetry} (Exit)
845971 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi:#475} Failed to extract file S:\Enterprise Vault Stores\sonusevs1store

 

 

845970 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {ExtractFileWithRetry} (Exit)
845971 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi:#475} Failed to extract file S:\Enterprise Vault Stores\sonusevs1store Ptn1\2006\03\27\11\489715000000000~200603271125320000~0.ARCHDVS.
845972 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi:#548} CAB file extraction failed
845973 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi:#554} _com_error exception: [Operation aborted  (0x80004004)]
845974 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi} (Exit) Status: [Operation aborted  (0x80004004)]
845975 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {fdi} (Exit) Status: [Success]
845976 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {FDICommand::Execute:#30} _com_error exception: [Operation aborted  (0x80004004)]
845977 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {FDICommand::Execute} (Exit) Status: [Operation aborted  (0x80004004)]
845978 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {EVCommandExecutor::ExecuteRecoverWithRetry} (Entry)
845979 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {EVCommandExecutor::ExecuteRecoverWithRetry} (Exit) Status: [Success]
845980 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {EVCommandExecutor::ExecuteCommand} (Exit) Status: [Operation aborted  (0x80004004)]
845981 02:09:05.290  [6428] (MigratorServer) <5772> EV:L CEventLog::EventIsAllowedByFilter - Thread event filtering - event [0xc0041ab3] was filtered

 

845968 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {EVCommandExecutor::ExecuteCommand} (Exit) Status: [Unspecified error  (0x80004005)]
845969 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {EVCommon::DeleteFileW:#891} FileName = S:\Enterprise Vault Stores\sonusevs1store Ptn1\2006\03\27\11\489715000000000~200603271125320000~0.ARCHDVS
845970 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {ExtractFileWithRetry} (Exit)
845971 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi:#475} Failed to extract file S:\Enterprise Vault Stores\sonusevs1store Ptn1\2006\03\27\11\489715000000000~200603271125320000~0.ARCHDVS.
845972 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi:#548} CAB file extraction failed
845973 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi:#554} _com_error exception: [Operation aborted  (0x80004004)]
845974 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {fdi} (Exit) Status: [Operation aborted  (0x80004004)]
845975 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {fdi} (Exit) Status: [Success]
845976 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {FDICommand::Execute:#30} _com_error exception: [Operation aborted  (0x80004004)]
845977 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {FDICommand::Execute} (Exit) Status: [Operation aborted  (0x80004004)]
845978 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {EVCommandExecutor::ExecuteRecoverWithRetry} (Entry)
845979 02:09:05.290  [6428] (MigratorServer) <5772> EV:L {EVCommandExecutor::ExecuteRecoverWithRetry} (Exit) Status: [Success]
845980 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {EVCommandExecutor::ExecuteCommand} (Exit) Status: [Operation aborted  (0x80004004)]
845981 02:09:05.290  [6428] (MigratorServer) <5772> EV:L CEventLog::EventIsAllowedByFilter - Thread event filtering - event [0xc0041ab3] was filtered out
845982 02:09:05.290  [6428] (MigratorServer) <5772> EV:H {CCabinet::ExtractFromCab:#291} Failed to extract files <files><f>2006\03\27\11\489715000000000~200603271125320000~0.DVS</f></files>| from Collection file S:\Enterprise Vault Stores\sonusevs1store

 

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VishalJagdale
Not applicable

‎11-14-2014 02:27 AM


Could be a problem with a specific item.

Do you see a crash event 1000 in Application Log ?

What is the behavior if you perform an export specifying a data range ?

You can also try to customize webapp.ini to include
RestoreTOPSTOption = All option and try a restore to pst from search.asp - Refer TECH54559

If you still have issues, need dtrace logs.

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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎11-14-2014 05:49 AM

It seems it is failing on this: Failed reading S:\Enterprise Vault Stores\sonusevs1store Ptn1\2006\03\27\11\489715000000000~200603271125320000~0.ARCHDVS

Can you see if that file is actually there and if it is you can try deleting it and running the process again.

Typically archdvs files are cleaned up by the Collector task when they are older than 24 hours but it may not have happened it in this instance.

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dineshnegi
Level 5

‎11-16-2014 09:01 PM

Hi Vishal,

What is the behavior if you perform an export specifying a data range ?

Yes when I am exporting after 2006 no issue

 

 

 

 

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dineshnegi
Level 5

‎11-16-2014 09:03 PM

I had tested few more users & its going all good as of now...   Surely Tony I will follow your steps sometime later as right now all going good for other users.

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dineshnegi
Level 5

‎12-02-2014 07:07 PM

Hello Team,

now I am facing issue again but this time error is diffrent

Event ID 6609

Description :- pst file access error occured

after 6609 ,  6769 is generated..

 

===========

 

Troubleshotting :-

Rebooted EV server

Increase Cache to 40GB.

Tried Limit for pst size 1500mb  

 

 

 

 

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TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

‎12-02-2014 07:33 PM

You really need to post the text of the errors.  It can vary greatly from issue to issue...

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dineshnegi
Level 5

‎12-03-2014 09:01 PM

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          12/3/2014 11:59:42 PM
Event ID:      6609
Task Category: Migrator Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      solutoinEVS1.solutoinnet.com
Description:
PST file access error occurred
 
PST file:  E:\exported\_Export_0001.pst
Account:   solutoinNETWORKS\vaultadmin
Reference: SPA/SMS

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6609
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="49156">6609</EventID>
    <Level>2</Level>
    <Task>29</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-04T04:59:42.000000000Z" />
    <EventRecordID>1020580</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>solutoinEVS1.solutoinnet.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>E:\exported\Pinelli, Marcos\Pinelli,Marcos_Export_0001.pst</Data>
    <Data>solutoinNETWORKS\vaultadmin</Data>
    <Data>SPA/SMS</Data>
  </EventData>
</Event>

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