04-01-2013 02:48 PM
My environment consists of EV 9.0.2 with 3 Journaling servers, 4 mailbox archiving servers and a DA server. When a user goes to the webapp on any server that does not archive their mailbox, they are unable to get search results back.
For example, User A is archived by a task on MailArch01, but goes to http://MailArch04/enterprisevault/search.asp to search for an email, they will get "failed to perform the search request" returned. No events are logged in the event log. However, if User A goes to http://MailArch01/enterprisevault/search.asp to search, they get the expected results showing archived items.
So, I am getting no cross server search ability from the webapp search. But, if I do a search from the admin console on any user from any archive, it works properly.
So far I have done the following:
Any ideas or help would greatly be appreciated!
Solved! Go to Solution.
04-01-2013 03:47 PM
Also have a look at the System logs on each of the EV Servers and have a look to see whether you are getting Distributed COM errors as it sounds like search can't invoke the indexing DCOM package on the remote servers
04-01-2013 03:26 PM
Have you looked at the IIS logs on the chosen servers?
Have you done a dtrace of w3wp on each of the servers (and authserver too, I think)?
04-01-2013 03:47 PM
Also have a look at the System logs on each of the EV Servers and have a look to see whether you are getting Distributed COM errors as it sounds like search can't invoke the indexing DCOM package on the remote servers
04-01-2013 03:49 PM
Ah yes, JW3 might be hunting down the right lines there.. Check event logs on both of the chosen servers, see if anything shows up.
04-02-2013 01:07 AM
refer following technote:
http://www.symantec.com/docs/TECH71377
Performing a search the user receives "failed to perform search request" and DCOM 10016 is logged in the Windows System Event log