Try using the EVORT

jckim · ‎10-29-2014

EV toolbar icons do not show in OWA

and retrieval of archived items fail.

Help me.

EVOwaLog

###########################################################################################################################Enterprise Vault (EV) toolbar icons do not show

2014-10-30 오후 1:07:33 [7820,1] #############################################################
2014-10-30 오후 1:07:33 [7820,1] Request processing started
2014-10-30 오후 1:07:33 [7820,1] Url: http://mail.dsti.kr/owa/ev.owa?oeh=1&ns=PendingRequest&ev=FinishNotificationRequest&UA=0
2014-10-30 오후 1:07:33 [7820,1] RawUrl: /owa/ev.owa?oeh=1&ns=PendingRequest&ev=FinishNotificationRequest&UA=0
2014-10-30 오후 1:07:33 [7820,1] Query String parameters:
2014-10-30 오후 1:07:33 [7820,1]     oeh: 1
2014-10-30 오후 1:07:33 [7820,1]     ns: PendingRequest
2014-10-30 오후 1:07:33 [7820,1]     ev: FinishNotificationRequest
2014-10-30 오후 1:07:33 [7820,1]     UA: 0
2014-10-30 오후 1:07:33 [7820,1] Cookies
2014-10-30 오후 1:07:33 [7820,1]     MstrPgLd1: 1
2014-10-30 오후 1:07:33 [7820,1]     MstrPgLd2: 1
2014-10-30 오후 1:07:33 [7820,1]     PBack: 0
2014-10-30 오후 1:07:33 [7820,1]     sessionid: da23eefe-cac0-4d39-90fa-18fd757f885c
2014-10-30 오후 1:07:33 [7820,1]     cadata: "2ChcG0B0iyB41U7/q8kahMaCrh0MJ+kWjwXA3xIPcG9WJ9kdO/7Rih3z9Itx0Z4LgnbXF/4mU1grJ0GggiRlpDAfs+xz3tMl+uiUybsBtzzU="
2014-10-30 오후 1:07:33 [7820,1]     OutlookSession: c67edd00c1414f20b64fac5f4034a29f
2014-10-30 오후 1:07:33 [7820,1]     UserContext: EjagGn-Q20KX0IMtI9a1Kl6FVVOOx9EIWH8zkeQ9joBT69HAMXCh17SuVtFkbPUvsSJp1ozARfk.
2014-10-30 오후 1:07:33 [7820,1]     tzid: Korea Standard Time
2014-10-30 오후 1:07:33 [7820,1] Form:
2014-10-30 오후 1:07:33 [7820,1] OWA Session details
2014-10-30 오후 1:07:33 [7820,1]     User agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)
2014-10-30 오후 1:07:33 [7820,1]     Authentication type: Basic
2014-10-30 오후 1:07:33 [7820,1]     Authenticated user: DSTI\EVTEST002
2014-10-30 오후 1:07:33 [7820,1]     Client IP Address: 61.250.182.231
2014-10-30 오후 1:07:33 [7820,1]     Server IP Address: 61.250.182.249
2014-10-30 오후 1:07:33 [7820,1]     Host: mail.dsti.kr
2014-10-30 오후 1:07:33 [7820,1] Primary SMTP Address: EVTEST002@dsti.kr
2014-10-30 오후 1:07:33 [7820,1] Explicit Logon: False
2014-10-30 오후 1:07:33 [7820,1] Explicit Logon Address: owa
2014-10-30 오후 1:07:33 [7820,1] EV Extensions DLL version: 10.0.4.0
2014-10-30 오후 1:07:33 [7820,1] [ImpersonationManager::StartImpersonation] Entry: Current user: NT AUTHORITY\SYSTEM
2014-10-30 오후 1:07:33 [7820,1] [ImpersonationManager::StartImpersonation] Entry: Impersonation Level: None
2014-10-30 오후 1:07:33 [7820,1] [ImpersonationManager::StartImpersonation] Impersonating logged on user
2014-10-30 오후 1:07:33 [7820,1] [ImpersonationManager::StartImpersonation] Exit: Current user: DSTI\EVTEST002
2014-10-30 오후 1:07:33 [7820,1] [ImpersonationManager::StartImpersonation] Exit: Impersonation Level: Impersonation
2014-10-30 오후 1:07:33 [7820,1] [EVContext::Initialise] Loading EVContext
2014-10-30 오후 1:07:33 [7820,1] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\owa\EnterpriseVault\Exch2010\v10.0.4.1354\Languages\ko-kr.lan
2014-10-30 오후 1:07:33 [7820,1] [Resources::LoadLanguageFile] Language file not found
2014-10-30 오후 1:07:33 [7820,1] [Resources::LoadLanguageFile] Trying to opening language file: C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\owa\EnterpriseVault\Exch2010\v10.0.4.1354\Languages\ko.lan
2014-10-30 오후 1:07:33 [7820,1] [Resources::LoadLanguageFile] Loaded language: ko
2014-10-30 오후 1:07:33 [7820,1] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults
2014-10-30 오후 1:07:33 [7820,1] [EVContext::LoadHiddenSettings] Loading hidden settings
2014-10-30 오후 1:07:33 [7820,1] [EWSBase::Init] Connecting to Exchange Web Services using: https://MBXS01/ews/exchange.asmx
2014-10-30 오후 1:07:33 [7820,1] [EWSBase::GetEVHiddenMessageId] Retrieving hidden settings
2014-10-30 오후 1:07:33 [7820,1] [EWSBase::GetEVHiddenMessageId] Looking in mailbox: EVTEST002@dsti.kr
2014-10-30 오후 1:07:33 [7820,1] EwsRequest:
<Trace Tag="EwsRequest" Tid="1" Time="2014-10-30 04:07:33Z" Version="14.01.0218.002">
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
    <soap:Header>
      <t:RequestServerVersion Version="Exchange2010_SP1" />
    </soap:Header>
    <soap:Body>
      <m:FindItem Traversal="Associated">
        <m:ItemShape>
          <t:BaseShape>IdOnly</t:BaseShape>
          <t:AdditionalProperties>
            <t:FieldURI FieldURI="item:HasAttachments" />
          </t:AdditionalProperties>
        </m:ItemShape>
        <m:IndexedPageItemView MaxEntriesReturned="2" Offset="0" BasePoint="Beginning" />
        <m:Restriction>
          <t:IsEqualTo>
            <t:FieldURI FieldURI="item:ItemClass" />
            <t:FieldURIOrConstant>
              <t:Constant Value="IPM.Note.EnterpriseVault.Settings" />
            </t:FieldURIOrConstant>
          </t:IsEqualTo>
        </m:Restriction>
        <m:ParentFolderIds>
          <t:DistinguishedFolderId Id="inbox">
            <t:Mailbox>
              <t:EmailAddress>EVTEST002@dsti.kr</t:EmailAddress>
            </t:Mailbox>
          </t:DistinguishedFolderId>
        </m:ParentFolderIds>
      </m:FindItem>
    </soap:Body>
</soap:Envelope>
</Trace>

2014-10-30 오후 1:07:33 [7820,1] EwsResponse:
<Trace Tag="EwsResponse" Tid="1" Time="2014-10-30 04:07:33Z">
Non-textual response
</Trace>

2014-10-30 오후 1:07:33 [7820,1] [EVContext::LoadHiddenSettings] Exception loading hidden settings:
2014-10-30 오후 1:07:33 [7820,1] [EVContext::LoadHiddenSettings]     Microsoft.Exchange.WebServices.Data.ServiceRequestException: The response received from the service didn't contain valid XML. ---> System.Xml.XmlException: 루트 요소가 없습니다.
   위치: System.Xml.XmlTextReaderImpl.Throw(Exception e)
   위치: System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   위치: System.Xml.XmlCharCheckingReader.Read()
   위치: Microsoft.Exchange.WebServices.Data.EwsXmlReader.Read()
   위치: Microsoft.Exchange.WebServices.Data.EwsXmlReader.Read(XmlNodeType nodeType)
   위치: Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadXmlDeclaration(EwsServiceXmlReader reader)
   --- 내부 예외 스택 추적의 끝 ---
   위치: Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadXmlDeclaration(EwsServiceXmlReader reader)
   위치: Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadSoapFault(EwsServiceXmlReader reader)
   위치: Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ProcessWebException(WebException webException)
   위치: Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest(HttpWebRequest& request)
   위치: Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase.InternalExecute()
   위치: Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
   위치: Microsoft.Exchange.WebServices.Data.ExchangeService.FindItems[TItem](IEnumerable`1 parentFolderIds, SearchFilter searchFilter, String queryString, ViewBase view, Grouping groupBy, ServiceErrorHandling errorHandlingMode)
   위치: Microsoft.Exchange.WebServices.Data.ExchangeService.FindItems(FolderId parentFolderId, SearchFilter searchFilter, ItemView view)
   위치: Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.EWSBase.GetEVSettings()
   위치: Symantec.EnterpriseVault.Owa.Core.EVContext.LoadHiddenSettings(Log oLog, Boolean brefresh)
2014-10-30 오후 1:07:33 [7820,1] [EVContext::LoadHiddenSettings] Using default settings
2014-10-30 오후 1:07:33 [7820,1] [EVContext::ResetHiddenSettings] Resetting hidden settings to defaults
2014-10-30 오후 1:07:33 [7820,1] [EVContext::LogHiddenSettings] Mailbox Settings loaded at: 0001년 1월 1일 월요일, 오전 12:00:00
2014-10-30 오후 1:07:33 [7820,1] [EVContext::LogHiddenSettings]     Enabled for archiving: Never Enabled
2014-10-30 오후 1:07:33 [7820,1] [EVContext::Initialise] EVContext intialised at 2014-10-30 오후 1:07:33
2014-10-30 오후 1:07:33 [7820,1] [EVContext::Initialise] Hidden settings loaded at 0001-01-01 오전 12:00:00
2014-10-30 오후 1:07:33 [7820,1] [EVContext::IsValidBrowser] Checking browser...
2014-10-30 오후 1:07:33 [7820,1] [EVContext::IsValidBrowser] User agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)
2014-10-30 오후 1:07:33 [7820,1] [EVContext::IsValidBrowser] Checking for MSIE in user agent
2014-10-30 오후 1:07:33 [7820,1] [EVContext::IsValidBrowser] Returning: True
2014-10-30 오후 1:07:33 [7820,1] [Id::OwaId] Not enough information to be able to convert to OwaId
2014-10-30 오후 1:07:33 [7820,1] [RequestProcessor::ProcessRequest] Archive Mailbox: False
2014-10-30 오후 1:07:33 [7820,1] [ImpersonationManager:StopImpersonation] Stopped impersonation
2014-10-30 오후 1:07:33 [7820,1] Request processing finished

JesusWept3 · ‎10-29-2014

Wha !t version of EV? What version of exchange? Do you use HTTP or HTTPS for your exchange CAS servers? Can you translate the xml exception?

https://www.linkedin.com/in/alex-allen-turl-07370146

Andrew_G_ · ‎10-30-2014

Try using the EVORT tool: http://www.symantec.com/docs/TECH126141

This will analyze your setup and hopefully indicate what's wrong.

VOX

EV toolbar icons do not show in OWA