07-07-2008 04:47 AM
Hello, we have a single Exchange 2003 server for our organization. When EV user (when archiving or searching), reaches a certain mailbox(undetermined), it brings our exchange server down. Below is the error we receive. We have turned off archiving in order to have a working mail server in the meantime. Please reserve any comments about the infrastructure as I am new here and am trying to improve it but it will take time. ;)
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9659
Date: 7/3/2008
Time: 11:05:55 AM
User: N/A
Computer: POSTAL
Description:
The Microsoft Exchange Information Store encountered an unexpected exception 0xC0000005 at address 00649554 while processing a request for user vault.
For more information, click http://www.microsoft.com/contentredirect.asp.
Data:
0000: 45 00 63 00 44 00 6f 00 E.c.D.o.
0008: 52 00 70 00 63 00 45 00 R.p.c.E.
0010: 78 00 74 00 32 00 00 00 x.t.2...
That's the cause to this:
Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Date: 7/3/2008
Time: 11:05:56 AM
User: N/A
Computer: POSTAL
Description:
Faulting application store.exe, version 6.5.7651.61, stamp 45808ec2, faulting module store.exe, version 6.5.7651.61, stamp 45808ec2, debug? 0, fault address 0x00249554.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
edited for ease.
Any help is greatly appreciated.
Thanks,
Rican
07-07-2008 07:57 AM
Which Enterprise Vault Version are you running?
I highly recommend opening a case with Symantec for this one!!
Cheers
Michel
07-07-2008 08:05 AM
Michelz, thanks. EV ver 7.5 We have contacted Symantec twice already about this and they are as dumbfounded as we are. We thought to post here just in case anyone had experienced the same problem. Thanks.
07-07-2008 08:09 AM
I've read on a similar thread that the AV Software was causing this trouble, and it was resolved once AV Software was removed.
Is there an AV Software installed?
Cheers
Michel
07-07-2008 08:11 AM
On the mail server? Yes, there is. Symantec Client Security. I don't know if they would allow that server not to have AV installed.
07-07-2008 08:18 AM
Hi
Same eventlog entry, and even same AV Software (Symantec):
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_22392981.html
I would give it a try to test it...
You can install the software again after the test, but I would test it for sure!
Cheers
Michel
07-07-2008 08:32 AM
Michel, thank you. I will see if I can actually build a case to have Symantec AV removed from this server. Thank you for your help.
Rican