EV wrong shortcut creation

[KimengIt]

We have installed the MS office 2010 with EV 9.0.2 Outlook Plug-in Http, our EV server is use https to communicate with client.
When I try to open the archived email and archive explorer, it will show 404 error even on the OWA.
After the checking, It’s due to the shortcut pointing to http instead of https. Does anyone know how to solve it ? Thanks.

[AndrewB · Accepted solution]

did you recently change the protocol from HTTP to HTTPS for your EV site? if so, you'll have to rebuild the shortcuts (that were created before you made the change) which could take a significant amount of time depending on how far along you are in the archiving.

[KimengIt]

Thanks for reply
Yes, we did change the protocol,but how can I rebuild the shortcuts ?

[JesusWept3]

http://www.symantec.com/business/support/index?page=content&id=TECH47364 Use the RestoreShortcutBody registry key

[AndrewB]

look at the second example in the article that JW posted and be sure to read about the caveats

[KimengIt]

Thank you all of your guys help.

[JesusWept3]

Did it work?

[KimengIt]

Yes, it did.

[AndrewB]

glad everything worked out for you. please mark the answer that helped you as solved.