We are having issues while using EV10 FSA recall issues while using passthrough recall.
Randomly archived files failed to open with error - you do not have write permissions to this file.
When we disable passthrough recall it works fine for any archived files.
Any idea what the issue could be?
Solved! Go to Solution.
Correct, passthrough recall works sometimes but most of the time it doesn't. End users start getting those error while opening an archived file. If we disable passthrough all together then end user never gets any error.
Various file servers - Windows 2003 and Windows 2008 R2
I don't have much detail about what exactly has been fixed but not only the issue was resolved in-house, a customer has also confirmed that the upgrade resolved the issue.
It would be worth a try