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EV10SP4 client, Outlook 2013, forward issue

GertjanA
Moderator
Moderator
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Hello all,

EV servers still on EV90SP4R1. Outlook 2013, newly installed EV10SP4 client.

When in Outlook, you forward an not yet archived item, it shows the mail to be forwarded in the preview pane, with the added lines to add recipients etc.

If you forward an archived item, a new window opens to forward the (archived) mail.

Is that as expected? Or is that a setting on the policy/client?

Thanks

Gertjan

Regards. Gertjan
1 ACCEPTED SOLUTION

Accepted Solutions

Rob_Wilcox1
Level 6
Partner

AFAIK it is expected.  The archived item has to be restored to a temporary PST file, and then displayed to you, with the 'forward' form.

Working for cloudficient.com

View solution in original post

7 REPLIES 7

Rob_Wilcox1
Level 6
Partner

AFAIK it is expected.  The archived item has to be restored to a temporary PST file, and then displayed to you, with the 'forward' form.

Working for cloudficient.com

GertjanA
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So, works as designed. Is that writen somewhere?
Regards. Gertjan

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified
So, works as designed. Is that writen somewhere?
Regards. Gertjan

Rob_Wilcox1
Level 6
Partner

Not as far as I know, but when you think about it makes sense. The behaviour (retrieval to temp pst) hasn't changed, but the way that Outlook 2013 *can* respond to replies and forwards is different than previous Outlook versions.. right?

Working for cloudficient.com

GertjanA
Moderator
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Hi Rob, Yes. I agree and understand. It is however the customer that says: Forwarding in Outlook 2013 works like this, why is it different for the EV-plugin, should that not use Outlook rules... I'll make up a nice explanatory story on this tomorrow. Thanks! GJ
Regards. Gertjan

Rob_Wilcox1
Level 6
Partner

You/customer would need to raise the issue with Support. But it might not be something that can be changed easily.

Working for cloudficient.com

Rob_Wilcox1
Level 6
Partner

Do you need any more input on this issue?

Working for cloudficient.com