06-13-2016 09:12 PM
We did an upgrade from EV 10 SP3 to EV11.0.1 CHF4 (Windows 2008R2 Datacentre). I have enabled the new search for myself. When I first click Seach Vaults in the EV ribbon (EV11 CHF4 Outlook addin, with Outlook 2013) it takes 3 mins to open, then is fine (a few secs) until the next day when is slow again. I can replicate this by recycling the EVOnlineWebSearch application pool, and clicking Search Vaults again. I get the same issue in my test environment.
I logged a case with Vertias support who could not replcate this issue and have advised to reinstall EV.
Before I do this, has anyone seen it before?
Thanks.
06-13-2016 10:39 PM
Refer to the below article
https://www.veritas.com/support/en_US/article.TECH196888
06-15-2016 04:33 AM
Check the prerequistes of EV Search since it is a new search that requires some consideration.
06-15-2016 05:04 AM
Could you please provide capture DTrace of w3wp while the search page takes time to open.