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Support

EV11 - Web Search Page - Timeouts and Archive Group questions

James_Slack
Level 6

‎03-12-2015 07:44 AM

Hi,
 
When I web browse to our EV Search Page, I first get asked about an Email Archive Group - then, once I ignore that, I keep getting timeouts, instantly, every time I try and select a folder.
 
The 'Email' archive group has more than 15 archives.
You can configure new archive groups to organize archives and optimize your search experience.

 

SESSION TIMEOUT MESSAGE

Your session has expired due to an extended period of inactivity.

Click "OK" to return to Enterprise Vault Search
Do you want to configure a new archive group?
   
   
 
 
 
 
4 REPLIES 4

James_Slack
Level 6

‎03-12-2015 07:46 AM

I am using IE11 - But I have also had the problem reported for Chrome too.

When I click on INBOX, right after logging in, I get the timeout. So either it is set to timeout after 1 second or something is really wrong.

0 Kudos

James_Slack
Level 6

‎03-12-2015 08:02 AM

Just installed and checked FireFox on my PC (Where IE doesn't work) and that works fine.

0 Kudos

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

‎03-12-2015 08:07 AM

can you try IE11 in compatibility view?

0 Kudos

AmolB
Moderator
Moderator
Employee Accredited Certified

‎03-12-2015 08:59 AM

Check the below forum thread.

https://www-secure.symantec.com/connect/forums/ev-1101-search-session-expired-problem

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