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EV8 - Archiving but no shortcuts

flippie_spies1
Level 2
Partner
Newly installed environment with the following:
1. EV8 SP2 (32Bit)
2. Exchange 2007 (64Bit)
3. SQL 2005 (64Bit)

When running the mailbox archiving process, mail messages are archived into the store, but no shortcuts are created. The original body and attachments are left inside the message. I have tried reinstalling MSMQ with no positive effect.

After enabling DTrace logs, I have found the following messages:
130862 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetSISManager::CalculateItemSize (Exit). hr=Success  [0]
130863 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetSISManager::ReadSavesetProperties (Entry)
130864 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_AgentItemIdentifier (Entry)
130865 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetOnIStg::get_AgentItemIdentifier (Entry)
130866 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetOnIStg::get_AgentItemIdentifier (Exit). hr=%1 could not be found.  [0x80030002]
130867 16:26:12.795 [4824] (StorageArchive) <436> EV:H CSaveset2::get_AgentItemIdentifier _com_error exception. hr=%1 could not be found.  [0x80030002]
130868 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_AgentItemIdentifier (Exit). hr=%1 could not be found.  [0x80030002]
130869 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_AgentItemProperties (Entry)
130870 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetOnIStg::get_AgentItemProperties (Entry)
130871 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetOnIStg::get_AgentItemProperties (Exit). hr=%1 could not be found.  [0x80030002]
130872 16:26:12.795 [4824] (StorageArchive) <436> EV:H CSaveset2::get_AgentItemProperties _com_error exception. hr=%1 could not be found.  [0x80030002]
130873 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_AgentItemProperties (Exit). hr=%1 could not be found.  [0x80030002]
130874 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_AgentItemQualifier (Entry)
130875 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetOnIStg::get_AgentItemQualifier (Entry)
130876 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSavesetOnIStg::get_AgentItemQualifier (Exit). hr=%1 could not be found.  [0x80030002]
130877 16:26:12.795 [4824] (StorageArchive) <436> EV:H CSaveset2::get_AgentItemQualifier _com_error exception. hr=%1 could not be found.  [0x80030002]
130878 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_AgentItemQualifier (Exit). hr=%1 could not be found.  [0x80030002]
130879 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_PostProcessingAction (Entry)
130880 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_PostProcessingAction (Exit). hr=Success  [0]
130881 16:26:12.795 [4824] (StorageArchive) <436> EV:M CSaveset2::get_AgentEntryId (Entry)

and

132163 16:26:13.014 [5072] (StorageArchive) <732> EV:M CCIndexBrokerPtr::GetIndexBrokerPtr Setting DCOM security
132164 16:26:13.014 [4824] (StorageArchive) <436> EV:H CSavesetMessage::Receive|MsgHeader Contents|CompressedSavesetSize.HighPart = 0|CompressedSavesetSize.LowPart = 38522|UncompressedSavesetSize.HighPart = 0|UncompressedSavesetSize.LowPart = 110080|GuidUniquifier = {776C4C73-A0E8-4644-8086-A08B9923369F}|Part 0 of 1|ParamsMemorySize = 341|Version = 1.0
132165 16:26:13.014 [4824] (StorageArchive) <436> EV:L [class CILockBytesSequentialStream] Length:0 hr:0x0
132166 16:26:13.014 [4824] (StorageArchive) <436> EV:L [class CILockBytesSequentialStream] SetCapacity:110080 hr:0x0
132167 16:26:13.014 [4824] (StorageArchive) <436> EV:L [class CILockBytesSequentialStream] Position: 4 hr:0x0
132168 16:26:13.014 [928] (ArchiveTask) <4276> EV:M CSavesetMessage::SendCommon (Exit) |One or more of the properties passed resulted in a warning, but the function completed.  [0x400e0001] |
132169 16:26:13.014 [4824] (StorageArchive) <436> EV:L [class CILockBytesSequentialStream] SetPosition: 38522 hr:0x0
132170 16:26:13.014 [928] (ArchiveTask) <4276> EV:M AuditInterface::SUCCESS_AUDIT (with Savset data)
132171 16:26:13.014 [5300] (StorageArchive) <5220> EV:M CSavesetMessage::Receive (Exit) |Operation aborted  [0x80004004] |
132172 16:26:13.014 [4824] (StorageArchive) <436> EV:L [class CILockBytesSequentialStream] Position: 110080 hr:0x0
132173 16:26:13.030 [4724] (StorageArchive) <5188> EV:M CSavesetMessage::Receive (Exit) |Operation aborted  [0x80004004] |
132174 16:26:13.030 [928] (ArchiveTask) <4276> EV:M CEVAudit::WillPerformAudit Determine whether to audit or not.
132175 16:26:13.030 [5300] (StorageArchive) <5220> EV:M SavesetReceive|Archive saveset request receive status: 0x80004004|Label: |MSMQ Msg Id:
132176 16:26:13.030 [4824] (StorageArchive) <436> EV:L [class CILockBytesSequentialStream] SetLength:110080 hr:0x0
132177 16:26:13.030 [4724] (StorageArchive) <5188> EV:M SavesetReceive|Archive saveset request receive status: 0x80004004|Label: |MSMQ Msg Id:
132178 16:26:13.030 [928] (ArchiveTask) <4276> EV:M CEVAudit::WillPerformAudit Auditing is off, current status '1'
132179 16:26:13.030 [5072] (StorageArchive) <732> EV:M CIndexerNotifier::Synchronize ArchiveId: 1706D677C136D8940B6C64684E90FF0571110000pocevv01.dcs.poc Change Type:ItemAdded (0) ItemISN:277 (hr=Success  [0])
132180 16:26:13.030 [5300] (StorageArchive) <5220> EV:M SavesetReceive (Exit) |Operation aborted  [0x80004004] |
132181 16:26:13.030 [4824] (StorageArchive) <436> EV:L [class CILockBytesSequentialStream] Flush hr:0x0
132182 16:26:13.030 [4724] (StorageArchive) <5188> EV:M SavesetReceive (Exit) |Operation aborted  [0x80004004] |
132183 16:26:13.030 [5072] (StorageArchive) <732> EV:L CVault::UpdateArchiveLimitsStatus (Entry) |
132184 16:26:13.030 [928] (ArchiveTask) <4276> EV:M CSavesetMessage::Send(Stream) (Exit) |One or more of the properties passed resulted in a warning, but the function completed.  [0x400e0001] |
132185 16:26:13.030 [5300] (StorageArchive) <5220> EV:L SavesetReceive (Entry) |
132186 16:26:13.030 [4824] (StorageArchive) <436> EV:M [CCompressor] Decompress|Type: class CZlibCompressor|Header: N|Thin: 38518|Fat: 110080|Fat guess good: 110080)|CRC: 0
132187 16:26:13.030 [4724] (StorageArchive) <5188> EV:L SavesetReceive (Entry) |

I have found entries in the log that shows successful shortcut creation, but non of them are in the mailbox of the users:

33247 16:26:13.280 [928] (ArchiveTask) <4276> EV:H :CArchivingAgent::WriteWorkItemsToQueue() |Calling GetVaultStatus(). |
133248 16:26:13.280 [5072] (StorageArchive) <732> EV:M SavesetReceive|Prepared Saveset. Continue transaction: TRUE
133249 16:26:13.280 [5072] (StorageArchive) <732> EV:L SavesetReceive|Generate Shortcut accessor record status: 0x0|Shortcut size: 86
133250 16:26:13.280 [5072] (StorageArchive) <732> EV:M SavesetReceive|Generated shortcut accessor record. Continue transaction: TRUE
133251 16:26:13.280 [5072] (StorageArchive) <732> EV:L SavesetReceive|Generate Location record status: 0x0|Location size: 402
133252 16:26:13.280 [928] (ArchiveTask) <4276> EV:L CStorageArchive::GetVaultStatus (Entry) |
133253 16:26:13.280 [5072] (StorageArchive) <732> EV:L CStoreAccessor::SelectStore (Entry) |
133254 16:26:13.280 [5072] (StorageArchive) <732> EV:M CStoreAccessor::SelectStore|EntryId:1C278F2377E30D24B9E6A73FDB9BC95C21110000pocevv01.dcs.poc
133255 16:26:13.280 [928] (ArchiveTask) <4276> EV:L CStorageArchive::GetVaultStatusData (Entry) |
133256 16:26:13.280 [5072] (StorageArchive) <732> EV:L CStore::IsOpenVault (Entry) |
133257 16:26:13.280 [4824] (StorageArchive) <436> EV:M CFingerprintCatalogueDatabase::ShareSISParts (Entry)
133258 16:26:13.280 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetVaultStatusData|Vault ID: 1706D677C136D8940B6C64684E90FF0571110000pocevv01.dcs.poc|Status: 1|Limit Status: 0|Storage Svc: 17C3B8FFC406EE146A95A9428917DDBB21e10000pocevv01.dcs.poc|Rollover Vault :|Vault Store Status: 0
133259 16:26:13.280 [5072] (StorageArchive) <732> EV:L CStore::IsOpenVault|Requested: 1C278F2377E30D24B9E6A73FDB9BC95C21110000pocevv01.dcs.poc Current: 1C278F2377E30D24B9E6A73FDB9BC95C21110000pocevv01.dcs.poc Open: TRUE
133260 16:26:13.280 [4824] (StorageArchive) <436> EV:L CADODataAccess::GetParameterValue returned a value of VARTYPE 1
133261 16:26:13.280 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetVaultStatusData (Exit) |Success  [0] |
133262 16:26:13.295 [5072] (StorageArchive) <732> EV:M CStore::IsOpenVault (Exit) |
133263 16:26:13.295 [4824] (StorageArchive) <436> EV:M CFingerprintCatalogueDatabase::ShareSISParts (Exit). hr=Success  [0]
133264 16:26:13.295 [928] (ArchiveTask) <4276> EV:L CStorageArchive::GetVaultThrottleStatus (Entry) |
133265 16:26:13.295 [5072] (StorageArchive) <732> EV:M CStoreAccessor::SelectStore (Exit) |Success  [0] |
133266 16:26:13.295 [4824] (StorageArchive) <436> EV:M CFingerprintCatalogueDatabase::ShareSISParts (Exit). hr=Success  [0]
133267 16:26:13.295 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetVaultThrottleStatus() - StorageServiceId: 17C3B8FFC406EE146A95A9428917DDBB21e10000pocevv01.dcs.poc | ThrottleStatus: 1
133268 16:26:13.295 [5072] (StorageArchive) <732> EV:L CVaultParameters::GetSafetyMode (Entry) |
133269 16:26:13.295 [4824] (StorageArchive) <436> EV:M CFingerprintCatalogueInstance::ShareSISParts (Exit). hr=Success  [0]
133270 16:26:13.295 [5072] (StorageArchive) <732> EV:M CVaultCache::ReadEntry Id:1C278F2377E30D24B9E6A73FDB9BC95C21110000pocevv01.dcs.poc hr:0
133271 16:26:13.295 [4824] (StorageArchive) <436> EV:M CEVFingerprintCatalogueAccessor::ShareSISParts (Exit). hr=Success  [0]
133272 16:26:13.295 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetVaultThrottleStatus (Exit) |Success  [0] |
133273 16:26:13.295 [5072] (StorageArchive) <732> EV:L CVaultParameters::GetVSVaultParams (Entry) |
133274 16:26:13.295 [4824] (StorageArchive) <436> EV:M CSavesetSISManager::ShareSISParts (Exit). hr=Success  [0]
133275 16:26:13.295 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetVaultStatus|Modifying Vault status with throttled status|ArchiveID: 1706D677C136D8940B6C64684E90FF0571110000pocevv01.dcs.poc|Directory Status: 1|Throttle Status: 1|
133276 16:26:13.295 [5072] (StorageArchive) <732> EV:M CVaultStorePartitionCache::ReadEntry Id:1F374C046BCE9C04C99057D7337805B8A1210000pocevv01.dcs.poc hr:0
133277 16:26:13.295 [4824] (StorageArchive) <436> EV:M CSavesetSISManager::BuildInsertSISParts (Entry)
133278 16:26:13.295 [928] (ArchiveTask) <4276> EV:L CStorageArchive::GetStorageInfoData (Entry) |
133279 16:26:13.295 [5072] (StorageArchive) <732> EV:M CVaultParameters::GetVSVaultParams (Exit) |Success  [0] |
133280 16:26:13.295 [4824] (StorageArchive) <436> EV:M CSavesetSISManager::SetInsertRetentionPeriodEndDate (Entry)
133281 16:26:13.295 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetStorageInfoData|Vault ID: 1706D677C136D8940B6C64684E90FF0571110000pocevv01.dcs.poc|Storage Info Status: 1
133282 16:26:13.295 [5072] (StorageArchive) <732> EV:M CVaultParameters::GetSafetyMode (Exit) |Success  [0] |
133283 16:26:13.295 [4824] (StorageArchive) <436> EV:M CWORMDeviceHelper::CWORMDeviceHelper - vsId = [1], partitionId = [0]
133284 16:26:13.295 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetStorageInfoData (Exit) |Success  [0] |
133285 16:26:13.295 [5072] (StorageArchive) <732> EV:L CVaultParameters::GetHSMType (Entry) |
133286 16:26:13.295 [4824] (StorageArchive) <436> EV:M CWORMDeviceHelper::IsWORMDevice (Entry)
133287 16:26:13.295 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetVaultStatus|Modifying Vault status with StorageInfo status|ArchiveID: 1706D677C136D8940B6C64684E90FF0571110000pocevv01.dcs.poc|Directory Status: 1|StorageInfo Status: 1|
133288 16:26:13.295 [5072] (StorageArchive) <732> EV:L CVaultParameters::GetVaultParams (Entry) |
133289 16:26:13.295 [4824] (StorageArchive) <436> EV:M CWORMDeviceHelper::IsWORMDevice - result = [0]
133290 16:26:13.295 [5072] (StorageArchive) <732> EV:M CVaultCache::ReadEntry Id:1C278F2377E30D24B9E6A73FDB9BC95C21110000pocevv01.dcs.poc hr:0
133291 16:26:13.295 [4824] (StorageArchive) <436> EV:M CWORMDeviceHelper::IsWORMDevice (Exit). hr=Success  [0]
133292 16:26:13.295 [928] (ArchiveTask) <4276> EV:M CStorageArchive::GetVaultStatus (Exit) |Success  [0] |
133293 16:26:13.295 [5072] (StorageArchive) <732> EV:L CVaultParameters::GetVSVaultParams (Entry) |
133294 16:26:13.295 [4824] (StorageArchive) <436> EV:M CSavesetSISManager::SetInsertRetentionPeriodEndDate (Exit). hr=Success  [0]
133295 16:26:13.295 [5072] (StorageArchive) <732> EV:M CVaultStorePartitionCache::ReadEntry Id:1F374C046BCE9C04C99057D7337805B8A1210000pocevv01.dcs.poc hr:0
Any idea why this is happening?
1 ACCEPTED SOLUTION

Accepted Solutions

Michael_Bilsbor
Level 6
Accredited
Hi,

I presume the items have in the users mailbox in question show a clock icon, is that correct (ie we term this archive pending)
Has a backup occurred (only then will be turn the items into shortcuts.

Mike

View solution in original post

1 REPLY 1

Michael_Bilsbor
Level 6
Accredited
Hi,

I presume the items have in the users mailbox in question show a clock icon, is that correct (ie we term this archive pending)
Has a backup occurred (only then will be turn the items into shortcuts.

Mike