03-25-2010 05:18 PM
Hi All,
We've just rolled out EV8 SP3 client to our organisation (upgraded from 7). It has been brought to my attention that if a user in Outlook goes to File | New | Outlook Data FIle, there is now an option to create a new Virtual Vault. When a user tries to select this option Outlook returns an error "The requested operation is not supported". During the few moments before the error appears the Virtual Vault folder can be seen appearing but as soon as you click OK to acknowledge the error it disappears again.
This is occurring for all users. Clients include Office 2003 & 2007 and Windows XP & Windows 7.
I should also mention that we are not trying to deploy Virtual Vault at this stage.
Maybe this is simply a policy setting that needs to be changed? Any suggestions or explanations?
Cheers
Solved! Go to Solution.
04-01-2010 07:55 AM
You can Edit C:\Program Files\Common Files\System\MSMAPI\1033\MAPISVC.INF;
For example, edit out this line as follows;
; EVMSP=Virtual Vault
I'm not sure how to do it via GPO, but on a per workstation basis this works...
Batman
03-25-2010 05:33 PM
Virtual Vault Overview
http://seer.entsupport.symantec.com/docs/346892.htm
Virtual Vault Best Practice Guide
http://seer.entsupport.symantec.com/docs/347092.htm
03-25-2010 06:06 PM
03-26-2010 01:32 AM
03-26-2010 03:57 PM
This is a known issue (i actually found this one when working at symc) , for Outlook 2003 it crashes the client and actually messes up your mapi profile
03-29-2010 08:10 PM
03-31-2010 04:04 AM
03-31-2010 06:47 AM
03-31-2010 08:26 PM
04-01-2010 05:37 AM
yopu would need to check 1st is this issue with most of the users or is it to just one user . If it is for just one user zapping the mailbox might help
04-01-2010 06:07 AM
04-01-2010 07:55 AM
You can Edit C:\Program Files\Common Files\System\MSMAPI\1033\MAPISVC.INF;
For example, edit out this line as follows;
; EVMSP=Virtual Vault
I'm not sure how to do it via GPO, but on a per workstation basis this works...
Batman
04-05-2010 05:48 PM
04-15-2010 06:58 PM
04-16-2010 07:23 AM
personally i think its poor user education if you can't stop your users from clicking on virtual vault
VV is a complex piece of the product and if the worst that happens is someone see's New Virtual Vault then thats fine by me, especially since companies for compliance reasons should be eliminating PST's and really should lock down outlook to not allow them IMHO