EV805 OWA 2007 Icons

[al3b3d3v]

Hi everyone, I would like to understand why different users in my environment see different OWA screens.

Scenario: user 1 is on server1, user 2 on server2, user3 is on server1.

User1 sees all EV OWA icons, user 2 and user 3 do not. (user3 is on the same server as user1). 

Ive attached 2 screens one with just the help icon from an affected user, and the second from my owa screen where you see all buttons.

Thanks

[Paul_Grimshaw · Accepted solution]

Are you sure that they do not have different policies assigned to them? To determine this do the following:-

1. Navigate to Targets - Exchange

2. Right click and select Display policies assigned to Mailboxes...

3. Either click Find to find policy assigned to all users or put in a search criteria to find the specific users

The OWA buttons visible are through the Desktop policy so do your users have different ones applied as expected?

[Gonz]

Are you sure user2 and user3 are enable for Enterprise Vault?

If everything is correct at the level of the policy and enabled users, the I will obtain logs in the CAS as it seems that user2 and user3 are not loading the Enterprise Vault hidden message properly.

This is a very good technote directly related with your problem:

http://www.symantec.com/business/support/index?page=content&id=TECH68743

Kind regards.

[Paul_Grimshaw]

They are enabled as if they were not enabled they would only see the search archives button and nothing else

[Rob_Wilcox1]

Is this issue resolved?

[al3b3d3v]

I havent had a chance to work on this as I had other projects pending.

im going to read the technote in one of the above posts and post back, thank you for all the assistance this is a great resource for EV

[al3b3d3v]

this is resolved please close thx

[MarkBarefoot]

you can mark it as solved yourself, if one of the posts helped you