04-08-2014 11:08 PM
Hello all
EV90SP4 - Windows 2008R2
On 28-03-2014, some issue occurred, causing a Severe alert for Exchange Mailbox Synchronization. The alert is still there. Even when running a 'check now', that error does not disappear.
The bottom pane shows:
The monitor terminated unexpectedly.
Details:
System.Runtime.InteropServices.COMException (0x80040E21): Exception from HRESULT: 0x80040E21 at KVS.EnterpriseVault.Interop.DirectoryConnectionObjectClass.GetLongRunningMonitoringJobs(String monitoringItemEntryID, Int32 maxRecordsToReturn) at KVS.EnterpriseVault.Monitoring.JobMonitorBase.GetLongRunningMonitoringJobsXML(Int32 maxResults) at KVS.EnterpriseVault.Monitoring.ExchMbxSyncMonitor.RunNow(MonitorRunType runType) at KVS.EnterpriseVault.Monitoring.MonitoringThreadBase.ScheduleThread()
Is there anyway to remove these alerts?
Thanks.
Gertjan
Solved! Go to Solution.
04-09-2014 05:51 AM
You can get the MonitoringItemEntryId from the Monitoring table in the Directory database for the MonitoringItemType = 28 as this is for the sync. Then run the following to get the history of that check.
select * from MonitoringHistory
where MonitoringItemEntryId = 'ID_from_monitoring_table'
You should be able to delete the one that failed.
04-09-2014 04:29 AM
04-09-2014 05:09 AM
I don't see that this is addressed in 9.0.5.
Checking for possible workaround.
04-09-2014 05:51 AM
You can get the MonitoringItemEntryId from the Monitoring table in the Directory database for the MonitoringItemType = 28 as this is for the sync. Then run the following to get the history of that check.
select * from MonitoringHistory
where MonitoringItemEntryId = 'ID_from_monitoring_table'
You should be able to delete the one that failed.
04-09-2014 06:11 AM
Thanks plaudone,
that did the trick. FYI, we will be upgrading this environment to EV10SP4CHF2 next week.