02-12-2013 02:45 AM
Solved! Go to Solution.
07-22-2013 09:05 AM
As far as I know this problem comes if there is a mismatch of entries where items exist in the Vault Store Database, but the associated Archive, ArchiveFolder, or Root entry does not exist in the EnterpriseVaultDirectory database. This problem is fixed in 9.0 SP4 & 10.0 SP1 as per TN http://www.symantec.com/docs/TECH158169.
07-22-2013 09:12 AM
Did you restore just the databases in SQL? What about the storage? If you just restored the databases, then you have a data mismatch between the storage and the databases. EVSVR errors are expected. Thus, you need to run EVSVR in repair mode to recreate all the missing entries on the database.
If this is the case, I strongly recommend you to open a ticket with EV support to assist you with the process, since it's very important to analyze the EVSVR verify log to determine what repair option do you need.
I hope this helps.
07-22-2013 09:05 AM
As far as I know this problem comes if there is a mismatch of entries where items exist in the Vault Store Database, but the associated Archive, ArchiveFolder, or Root entry does not exist in the EnterpriseVaultDirectory database. This problem is fixed in 9.0 SP4 & 10.0 SP1 as per TN http://www.symantec.com/docs/TECH158169.
07-22-2013 09:12 AM
Did you restore just the databases in SQL? What about the storage? If you just restored the databases, then you have a data mismatch between the storage and the databases. EVSVR errors are expected. Thus, you need to run EVSVR in repair mode to recreate all the missing entries on the database.
If this is the case, I strongly recommend you to open a ticket with EV support to assist you with the process, since it's very important to analyze the EVSVR verify log to determine what repair option do you need.
I hope this helps.
07-22-2013 09:16 AM
I think this TN applies when you restore the EnterpriseVault directory database, not the Vault Store database. If I am reading correctly, the Vault Store database was restored:
A mismatch of SQL databases can occur when an EnterpriseVault directory database is restored to a date prior to the latest update of an associated Vault Store database.
07-23-2013 04:29 AM
Thank you both for looking into this.
Yes it was a restore of the Directory and VaultStore databases but the data remained.
I did open a ticket and am still working with support on the EVSVR jobs.
Thanks again.
07-23-2013 07:24 AM
Thanks for information.
Just quick question : What is version of Enterprise Vault ?
07-23-2013 07:29 AM
It was 9.0.2 but updated to 9.0.4 for the better EVSVR performance amongst other things.
07-23-2013 07:54 AM
Hi,
I also check the Etrack and found need to run the EVSVR in repair mode to recreate missing entries in database As per GabeV.