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Edit archived items in Outlook - Possible bug?

I may have found a possible bug in the Enterprise Vault Outlook add-in. 

When I open a shortcut and it displays the original Item. I click on "Action" and "Edit Messsage" - Add some lines to the email, click on save and try to close the email I get a popup with the following information:

This item is archived and cannot be edited. To save your changes you must make a copy of the item. Click 'Yes' if you with to save a copy in the inbox folder, or click 'No' to select a different folder. 

(same happens when I do not save the edit message and instead try to close it)

 

When clicking 'Yes' - It saves the edited email in this folder - Thats correct

When clicking 'No' - A new popup appears where I have to select a folder - When I decide not to store the edited email and click 'cancel' it stores the edited item in the folder where I opened the shortcut - Thats incorrect and should not be the case. 

Verified this with Outlook 2007 and Outlook Add-In 11.0.1 CHF4 as well as with Outlook 2013. 

Attached two screenshots of the popus I get. 

 

Can someone else verfiy this?

Didn't find any other information. Is this a known problem or may it be a problem with Outlook? 

 

Marc  

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de
1 Solution

Accepted Solutions
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Accepted Solution!

Hello all,  Pradeep kindly

Hello all, 

Pradeep kindly provided us the following technote for that:

https://www.veritas.com/support/en_US/article.000108365

 

The bug will probably be fixed in a future release. Subscribe to the technote to get updates. 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

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6 Replies
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Re: Edit archived items in Outlook - Possible bug?

Can anyone say something about this or was able to verify it? 

 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de
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Re: Edit archived items in Outlook - Possible bug?

Hello Marc,

Not able to test, but did you report this via a case to Veritas? It might indeed be a bug, which needs to be fixed, or it might be Works As Designed, or it might be an undocumented feature.

Regards.

GJ

Regards. Gertjan
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Re: Edit archived items in Outlook - Possible bug?

Hi Marcde09,

Just verified the same with outlook 2010 client, I do see similar behavior. While click on ‘Cancel’, the changes in email get saves with new email in same folder. Ideally it should discard the changes and do nothing (same as clicking on ‘no’ option in first prompt).

I will double check it with outlook 2013, Do you have any support case open for this behavior?

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Hello GertjanA and

Hello GertjanA and Pradeep, 

thank you for your response. 

There is no open case for this currently due the low priority of this "problem".

 

 

Regards

Marc

 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de
Highlighted
Accepted Solution!

Hello all,  Pradeep kindly

Hello all, 

Pradeep kindly provided us the following technote for that:

https://www.veritas.com/support/en_US/article.000108365

 

The bug will probably be fixed in a future release. Subscribe to the technote to get updates. 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

View solution in original post

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Re: Hello all, Pradeep kindly

Simple question:

Am I right that EV has no possibilities to edit archived items? Because for item retrieval in outlook you have always the oulook standard feature under actions > edit message, within evs calender view you can retrieve appointments an edit, with no changes.

Only within Virtual Vault you get the clear message that an duplicate will be created on edit item.