cancel
Showing results for 
Search instead for 
Did you mean: 

Emails with reminder set are being unvaulted without a flag

Mike_Wilc
Level 3

Hi,

There is a situation:

- default policy not to proceed the items with pending reminders set

- oversized emails (> 4MB) are being vaulted during daily Archiving task processing

- some of the oversized emails have reminders set by the users

Also other emails (less than 4 MB in size) with reminders set are manually vaulted

Result: 

On the next day oversized emails appears vaulted. Unvaulting them clear the reminder.

Also manually vaulted emails are being restored with reminder cleared off.

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

you can go here https://www-secure.symantec.com/connect/idea/could-we-please-have-option-prevent-archiving-e-mails-outlook-follow-flags-set and vote for the idea by clicking on the thumbs up button and leave comments for EV product management to see why this is important for your business

View solution in original post

3 REPLIES 3

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

have a look at this post

https://www-secure.symantec.com/connect/forums/how-not-archive-flagged-messages

Mike_Wilc
Level 3

thanks for help. Can't use offered solutions as they are not compliant with our policies.
So I can assume removal of the reminders during unvaulting is by design?

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

you can go here https://www-secure.symantec.com/connect/idea/could-we-please-have-option-prevent-archiving-e-mails-outlook-follow-flags-set and vote for the idea by clicking on the thumbs up button and leave comments for EV product management to see why this is important for your business