Hi there,
We have a client that uses HP TRIM for document management, and here's what we are experiencing.
We have isolated the problem to the TRIM add-in. And yes, I know this is an enterprise vault forum, but these issues arise from the use of both, and I'm hoping to draw from your experience, given that HP trim is very popular, so might have run into similar issues and what you did to work around them.
Client Environment
- EV 10.0.2
- Current archive policy is 1 month archive, 12 months shortcuts
- Standard VDI: Office 2007 SP3- TRIM Add-in 6.2.5.1343 – EV Add- 10.0.2.1112
- Office 2010 Test VDI: Office 2010 - TRIM Add-in 7.2.2.3697 – EV Add- 10.0.2.1112
The main issue we see, is that the TRIM add in greyes out when archive explorer is loaded when email is retrieved (see image below)
.
When loading the same message from within outlook, TRIM is enabled (see image)
and finally, as TRIM modifies the subject, and adds more properties to the object, it creates duplicates of the original email (see image below), as it cannot modify the archived item. (and yes, this is closely related to a previous post of mine).
I've also managed to 'trick' Trim into working when loading archive explorer, by loading a shortcut from within outlook prior to launch archive explorer, and in this case, it won't create the duplicates on the mailbox.
My questions are.
- Have you into similar situation with either EV or TRIM before, or any other DMS? if so, what was your solution or workaround?
- Do you have any ideas as to why this behaviour occurs?
I can provide any traces you might need that could help troubleshoot this.
Your input is greatly appreciated.
Accepted Solutions
