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Enterprise Vault 10.0.2.1057 couldn't view archived email for outlook 2011 for mac

Dears, I am using Mac OSX 10.8.5. I setup office 2011 for mac. The office version is 14.2. I installed enterprise vault 10.0.2.1057. 

Now the probelm is that I couldn't view the archived email with vault client. When I click the view icon, the email will refresh, no any changing. If i click "restore" , it will show: unable to restore because you don't selected any archived items

Other user who are using same version outlook and enterprise vault, no problem.

I have checked some settings following forum suggestion. The user is Mac usr, ID is 2. It seems anything right, but failed.

I need help.

 

Best,