01-27-2013 06:35 AM
Hi Guys ,
I'm trying to solve an issue i've encountered with for couple of days now without success.
When trying to sync one of our users vault's (outlook 2010 x64) I've encountered with the following error message in the middle of the procces
"Failed : Item retrieval failed on server" .
After googling this issue I found the following post :
http://www.symantec.com/business/support/index?page=content&id=TECH70956
Unfortunatlely - after implementing the suggested workaround - it didn't help , the sync still fails at the same point .
At that point I tried to Verfiy/Rebuild the vault's index but both of the procedures failed due to a missing item .
In the event viewer I could find bunch of abnormal events such as :
Reference: CStore::InitializeDBAccess()/Either VaultStoreEntryId is empty or connection to Storage database is not available
Now - I'm pretty lost ....
Any suggestions will be greatly appreciated ,
Thanks,
Shlomi.
Solved! Go to Solution.
01-29-2013 05:16 AM
01-28-2013 06:30 AM
Could you do a full Client Trace and post the log file here?
01-28-2013 06:39 AM
01-29-2013 02:02 AM
Hi JesusWept3,
First, thank you for posting.
The problem happens only on this specific mailbox . I've tried the client dtrace log and the pst export as well.
Unfortunately - I couldn't export the whole mailbox to pst (approx 12k items failed :() .
Anyway , I followed your recommandation and logged a support ticket @ Symantec.
Thanks for your help ,
Shlomi
01-29-2013 05:16 AM
02-03-2013 05:22 AM
Thanks again for your reply.
Will keep you guys prompted when a solution will be found.
02-11-2013 11:01 PM
Have you tried to configure a new Windows/Outlook profile for the user and then tried a reset of VC ?
Do you have items missing or items missing with content and whats the count ?
You can run the Verify + Auto Sync Operation followed by a Rebuild
if there are Missing items with an option to 'Ignore items that cannot be Indexed'.
What is the error when you access https://evserver/enterprisevault/clientdiagnostics.aspx ?
Please post the full client trace
02-12-2013 04:36 AM
Hi Fury , thank you for your post !
As for your question :
Have you tried to configure a new Windows/Outlook profile for the user and then tried a reset of VC ?
I did , I tried to create the same profile under a new PC - failed as well.
Do you have items missing or items missing with content and whats the count ?
I do have 1 missing item in this vault , Rebuild & Verify procedures are failing as well due to this item.
https://evserver/enterprisevault/clientdiagnostics.aspx
I wasn't familiar with this service - when I search for a specific vault I cannot find any record (for this mailbox or any other ... ) should I enable this service first ?
Regarding the full client trace - as far as I can tell - there is no indication for this failure in the logs ... (the log holds confidntial information therefore I cannot publish them ..)
Thanks for your help !
02-12-2013 04:49 AM
Enabling it would be a good thing...
http://www.youtube.com/watch?v=CcR5spWqDKg
or
https://www-secure.symantec.com/connect/videos/enterprise-vault-vault-cache-diagnostics
.. will help.
02-12-2013 05:24 AM
- If its only one item which is failing you can track the same from the indexmissing.log and perform a dumpsaveset to confirm if it can be extracted.
- However Verify + Auto Sync Operation followed by a Rebuild with an option to 'Ignore items that cannot be Indexed' should get the Missing count to 0 but it should not fail the VC Sync..
- Yes you need to enabled the ClientDiagnostics first...
02-12-2013 09:27 AM
Well ... after enabling the diagnostic server and starting to sync the problematic mailbox The weird thing is that even after the procedure fails on the client side – the diagnostic tool still hangs on “Downloading” .
Any ideas ?
Thanks .