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Enterprise Vault 10.0.4 (1068) on Mac OS X - cant connect to Exchange server

Tried on a few Mac clients

10.7.5 - Outlook 14.3.8 - Works fine, no issues.

10.8.5 - Outlook 14.4.1 - Says Cannot connect to exchange server, using same details as the one on 10.7.5

10.9.2 - Outlook 14.4.1 - Says Cannot connect to exchange server, using same details as the one on 10.7.5

 

tried a fully qualified domain in domain, no such luck, tried with full email in the account ID, no such luck.

The other error messages i receive, if i mess around the with acocunt id are something like this:

"Login failure: Unknown user or bad password"

However if i uses the prepopulated (correct) credentials...the same ones that work on 10.7.5, it prompts with the:

"Unable to connect to the Exchange server" check network conenctivty to the exchange server -- only on 10.8 and 10.9 clients.

 

Though, on 10.8.5 and 10.9.2 sometimes the EV toolbar will light up and act like its connected but then grey out and say log in

its syncing up the vaulted emails i put on the 10.7.5 test client on the 10.8.5 and 10.9.2 clients outlook accounts.

 

I believe the Exchange Sever is 2007 or 2010.

 

any suggestions as to what is going on with this and anything I can try to do to resolve this?

most of our users are on 10.8.5 and any new machines we get in will have 10.9.2 installed by Apple...security is pushing to get all accounts vaulted relatively soon.

PC/Wintel side are all good to go, as they have direct access to the .pst files,

 

thanks!

 

4 Replies
Highlighted

Hi AppleMac, In a MAC client,

Hi AppleMac,

In a MAC client, EV logging is enabled by default. Look at the EV log file, that would be the next step:

How to perform a client trace for Enterprise Vault (EV) on a Macintosh client
http://www.symantec.com/docs/HOWTO38265

Highlighted

 Marker - Apr 30, 2014

 Marker - Apr 30, 2014 2:05:55 PM

2014-04-30 21:06:44 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:44 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:06:44 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:45 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:45 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:06:45 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:45 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:45 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:06:45 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:45 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:45 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:06:45 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:46 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:06:46 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:06:46 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:07:50 +0000 : Entering - [ApplicationDelegate onBtnLoginAction]

2014-04-30 21:07:50 +0000 : Entering : [ClientBroker performLogin]

2014-04-30 21:07:50 +0000 : Entering : [ClientBroker getSelectedMailExchangeProperties]

2014-04-30 21:07:50 +0000 : Selected account info : {

    AccountID = 1;

    Domain = ssg;

    Email = "jdoe@companyname.com";

    "Exchange Sever Kerberos Principal" = "missing value";

    FullName = "John Doe";

    Name = Companyname;

    SearchBase = "";

}

2014-04-30 21:07:50 +0000 : Exchange server setting : {

    "Exchange ID" = jdoe;

    "Exchange Server Address" = "https://outlook.companyname.com/EWS/Exchange.asmx";

    "Exchange Server RequiresSSL" = true;

    "Exchange Sever Sever Port" = 443;

    "Exchange Sever Use Kerberos Authentication" = false;

}

2014-04-30 21:07:50 +0000 : Exiting : [ClientBroker getSelectedMailExchangeProperties]

2014-04-30 21:07:50 +0000 : Entering : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]

2014-04-30 21:07:50 +0000 : Exiting : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]

2014-04-30 21:07:50 +0000 : Entering - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]

2014-04-30 21:07:50 +0000 : Exiting - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]

2014-04-30 21:07:50 +0000 : Exiting : [ClientBroker performLogin]

2014-04-30 21:07:50 +0000 : Exiting - [ApplicationDelegate onBtnLoginAction]

2014-04-30 21:07:50 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:07:50 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:07:50 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:07:51 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:07:51 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:07:51 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:07:51 +0000 : Entering - [BackgroundActionThread registerMailClients]

2014-04-30 21:07:51 +0000 : BackgroundActionThread is on processing of another request, so it will re-try after 120.000000 sec to Register Mail Clients

2014-04-30 21:07:51 +0000 : Exiting - [BackgroundActionThread registerMailClients]

2014-04-30 21:07:59 +0000 : Entering - [ApplicationDelegate onViewMailAction]

2014-04-30 21:07:59 +0000 : Entering : [ClientBroker performLoginWithUserInfoDictionary:]

2014-04-30 21:07:59 +0000 : Entering : [ClientBroker getSelectedMailExchangeProperties]

2014-04-30 21:07:59 +0000 : Selected account info : {

    AccountID = 1;

    Domain = ssg;

    Email = "jdoe@companyname.com";

    "Exchange Sever Kerberos Principal" = "missing value";

    FullName = "John Doe";

    Name = Companyname;

    SearchBase = "";

}

2014-04-30 21:07:59 +0000 : Exchange server setting : {

    "Exchange ID" = jdoe;

    "Exchange Server Address" = "https://outlook.companyname.com/EWS/Exchange.asmx";

    "Exchange Server RequiresSSL" = true;

    "Exchange Sever Sever Port" = 443;

    "Exchange Sever Use Kerberos Authentication" = false;

}

2014-04-30 21:07:59 +0000 : Exiting : [ClientBroker getSelectedMailExchangeProperties]

2014-04-30 21:07:59 +0000 : Entering : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]

2014-04-30 21:07:59 +0000 : Exiting : [ClientBroker populateUserInfoFromSelectedAccount:withExchangeConnection:]

2014-04-30 21:07:59 +0000 : Entering : [ClientBroker performLoginWithUserInfo:usingConnection:saveCredentials]

2014-04-30 21:07:59 +0000 : Entering - [ClientBroker getDesktopSettings:usingConnection:]

2014-04-30 21:07:59 +0000 : Entering : [ClientBroker getExchangeDesktopSettings:usingConnection:error:]

2014-04-30 21:07:59 +0000 : Creating new object of ExchangeServer [230765520]

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer getExchangeDesktopSettingsFor:usingConnection:]

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer validateCredentialFor:error:]

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer validateCredentialUsingEWS:error:]

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer createSoapEnvelopeWithRequest:ExchangeServer2007:]

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer createSoapEnvelopeWithRequest:ExchangeServer2007:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/EWS/Exchange.asmx

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 712;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : failed Authentication...

2014-04-30 21:07:59 +0000 : Status Code = 401

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/EWS/Exchange.asmx

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 712;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/EWS/Exchange.asmx

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 712;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 1

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/EWS/Exchange.asmx

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 712;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 200

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Response xml for GetFolder <?xml version="1.0" encoding="utf-8" standalone="yes"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><tSmiley FrustratederverVersionInfo xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" MajorVersion="8" MinorVersion="3" MajorBuildNumber="298" MinorBuildNumber="1" Version="Exchange2007_SP1"></tSmiley FrustratederverVersionInfo></soap:Header><soap:Body><m:GetFolderResponse xmlns:t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:m="http://schemas.microsoft.com/exchange/services/2006/messages"><m:ResponseMessages><m:GetFolderResponseMessage ResponseClass="Success"><m:ResponseCode>NoError</m:ResponseCode><m:Folders><t:Folder><t:FolderId Id="AQMkAGQ0NTllMzhiLWI2NTktNDhlOC05ZDNmLWE0MzdjNzRhZTk1YwAuAAADsDq5kn/orkihF994L1I4wAEA20n2hGATK0GzA2oZ29j1NgAWO6GsyAAAAA==" ChangeKey="AQAAABYAAADbSfaEYBMrQbMDahnb2PU2ABY9kCWt"></t:FolderId></t:Folder></m:Folders></m:GetFolderResponseMessage></m:ResponseMessages></m:GetFolderResponse></soap:Body></soap:Envelope>

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer validateCredentialUsingEWS:error:]

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer validateCredentialFor:error:]

2014-04-30 21:07:59 +0000 : Valid Username and Password

2014-04-30 21:07:59 +0000 : username for fetching desktop settings jdoe

2014-04-30 21:07:59 +0000 : Sending form based authentication request

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchweb/bin/auth/owaauth.dll

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 180;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchweb/bin/auth/owaauth.dll

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 180;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 1

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchweb/bin/auth/owaauth.dll

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 180;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 503

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Sending form based authentication request

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/owa/auth/owaauth.dll

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 180;

    "Content-Type" = "text/xml; charset=utf-8";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 302

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering desktop setting for Exchange 2010

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer getDesktopSettingsUsingEWSwithError:]

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer getHiddenMessagePREntryIdUsingEWS]

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer createSoapEnvelopeForExchange2010WithRequest:]

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer createSoapEnvelopeForExchange2010WithRequest:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/EWS/Exchange.asmx

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 819;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/FindItem";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/EWS/Exchange.asmx

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 819;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/FindItem";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 1

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/EWS/Exchange.asmx

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 819;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    Soapaction = "http://schemas.microsoft.com/exchange/services/2006/messages/FindItem";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 500

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer getHiddenMessagePREntryIdUsingEWS]

2014-04-30 21:07:59 +0000 : Unable to retrieve hidden message ID from server !!!

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer getDesktopSettingsUsingEWSwithError:]

2014-04-30 21:07:59 +0000 : Exiting desktop setting from Exchange 2010

2014-04-30 21:07:59 +0000 : Entering desktop setting for Exchange 2007

2014-04-30 21:07:59 +0000 : URL given by Entourage is wrong so guessing the URL !!!

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 1

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Redirection, retrying with new url redirectionCount = 0

2014-04-30 21:07:59 +0000 : New Redirection URL is https://EXMBX02.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://EXMBX02.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "EXMBX02.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Error in stream domain:1 error:61

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 0

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : No response from Server.

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Unable to retrieve inbox URI from server so trying with a different URL  !!!

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 1

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Redirection, retrying with new url redirectionCount = 0

2014-04-30 21:07:59 +0000 : New Redirection URL is https://EXMBX02.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://EXMBX02.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "EXMBX02.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Error in stream domain:1 error:61

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 0

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : No response from Server.

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Exiting desktop setting from Exchange 2007

2014-04-30 21:07:59 +0000 : Entering desktop setting for Exchange 2003

2014-04-30 21:07:59 +0000 : URL given by Entourage is wrong so guessing the URL !!!

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 1

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Redirection, retrying with new url redirectionCount = 0

2014-04-30 21:07:59 +0000 : New Redirection URL is https://EXMBX02.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://EXMBX02.companyname.com/exchange/jdoe@companyname.com

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "EXMBX02.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Error in stream domain:1 error:61

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 0

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : No response from Server.

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Unable to retrieve inbox URI from server so trying with a different URL  !!!

2014-04-30 21:07:59 +0000 : Entering - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 1

2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg

2014-04-30 21:07:59 +0000 : Authentication Method = NTLM

2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password

2014-04-30 21:07:59 +0000 : Exiting - [Http addAuthenticationToRequest:withResponse]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://outlook.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "outlook.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Redirection, retrying with new url redirectionCount = 0

2014-04-30 21:07:59 +0000 : New Redirection URL is https://EXMBX02.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : Entering - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http setDepth]

2014-04-30 21:07:59 +0000 : Exiting - [Http setDepth]

2014-04-30 21:07:59 +0000 : Entering - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Exiting - [Http setUserAgent]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentType]

2014-04-30 21:07:59 +0000 : Entering - [Http setHost]

2014-04-30 21:07:59 +0000 : Exiting - [Http setHost]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentLength]

2014-04-30 21:07:59 +0000 : Entering - [Http setContentData]

2014-04-30 21:07:59 +0000 : Exiting - [Http setContentData]

2014-04-30 21:07:59 +0000 : Entering - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Exiting - [Http addTranslateHeader]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Entering - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http setConnectionType]

2014-04-30 21:07:59 +0000 : Exiting - [Http createRequestWith:method:contentData:]

2014-04-30 21:07:59 +0000 : Entering - [Http performRequest:]

2014-04-30 21:07:59 +0000 : 

 Request URL 

https://EXMBX02.companyname.com/exchange/jdoe

2014-04-30 21:07:59 +0000 : 

 Request Headers 

{

    "Content-Length" = 122;

    "Content-Type" = "text/xml; charset=utf-8";

    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";

    Depth = 0;

    Host = "EXMBX02.companyname.com";

    "User-Agent" = EVClient;

}

2014-04-30 21:07:59 +0000 : Error in stream domain:1 error:61

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]

2014-04-30 21:07:59 +0000 : Status Code = 0

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:numOfRetries:httpStatusCode:error:]

2014-04-30 21:07:59 +0000 : Exiting - [Http sendSynchronousRequestWith:method:contentData:forUser:error:]

2014-04-30 21:07:59 +0000 : No response from Server.

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer getInboxURI:]

2014-04-30 21:07:59 +0000 : Exiting desktop setting from Exchange 2003

2014-04-30 21:07:59 +0000 : Error while getting desktop settings, setting it to nil

2014-04-30 21:07:59 +0000 : Exiting - [ExchangeServer getExchangeDesktopSettingsFor:usingConnection:]

2014-04-30 21:07:59 +0000 : Exiting : [ClientBroker getExchangeDesktopSettings:usingConnection:error:]

2014-04-30 21:07:59 +0000 : Login Error

2014-04-30 21:07:59 +0000 : Entering : [ClientBroker presentError:]

2014-04-30 21:07:59 +0000 : Entering : [ClientBroker showAlertWindowForError:withInformation]

2014-04-30 21:08:01 +0000 : Exiting : [ClientBroker showAlertWindowForError:withInformation]

2014-04-30 21:08:01 +0000 : Exiting : [ClientBroker presentError:]

2014-04-30 21:08:01 +0000 : Entering - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]

2014-04-30 21:08:01 +0000 : Exiting - [ApplicationDelegate showLoginWindowForUser:userInfo withUserData:userData]

2014-04-30 21:08:01 +0000 : Exiting - [ClientBroker getDesktopSettings:usingConnection:]

2014-04-30 21:08:01 +0000 : Login Failure..

2014-04-30 21:08:01 +0000 : Exiting : [ClientBroker performLoginWithUserInfo:usingConnection:saveCredentials]

2014-04-30 21:08:01 +0000 : Exiting : [ClientBroker performLoginWithUserInfoDictionary:]

2014-04-30 21:08:01 +0000 : Exiting - [ApplicationDelegate onViewMailAction]

2014-04-30 21:08:02 +0000 : Entering - [ApplicationDelegate onViewMailAction]

2014-04-30 21:08:02 +0000 : Entering - [ApplicationDelegate onViewMailAction]

2014-04-30 21:08:02 +0000 : Exiting - [ApplicationDelegate onViewMailAction]

2014-04-30 21:08:02 +0000 : Exiting - [ApplicationDelegate onViewMailAction]

2014-04-30 21:08:04 +0000 : Entering - [MailClientMonitor applicationTerminated]

2014-04-30 21:08:04 +0000 : Exiting - [MailClientMonitor applicationTerminated]

 

Highlighted

Hi I see following lines in

Hi

I see following lines in your console log.

https://outlook.companyname.com/exchange/jdoe
2014-04-30 21:07:59 +0000 :
Request Headers

{
    "Content-Length" = 122;
    "Content-Type" = "text/xml; charset=utf-8";
    Cookie = "sessionid=73a16f80-2ea2-4be1-8d9b-ff9a2277ffa2; cadata=\"0HavLNjrpAnu6ELG0V8bnlZ67UcjQEiorC+xm5wcMJo+EiTSy2pLn+bF8OpBNOZHksdIrQVGgR0k=\"";
    Depth = 0;
    Host = "outlook.companyname.com";
    "User-Agent" = EVClient;
}

2014-04-30 21:07:59 +0000 : Exiting - [Http performRequest:]
2014-04-30 21:07:59 +0000 : Authentication failure, retrying with user credentials authCount = 0
2014-04-30 21:07:59 +0000 : Entering - [Http addAuthenticationToRequest:withResponse]
2014-04-30 21:07:59 +0000 : UserName = jdoe, Domain = ssg
2014-04-30 21:07:59 +0000 : Authentication Method = NTLM
2014-04-30 21:07:59 +0000 : Authentication Requires UserName And Password


Do you have password saved in key chain, if then yes then delete key chain information and from activity monitor kill EV process (it will generate again with new PID).

If the same problem come then take clear console log and close outook and login to toolbar again.

Please send console log again (save it as attachement) and attach, please don't copy/paste entire log file entires it make readablity diffucult.

Regards
Pradeep Papnai

Highlighted

Are you using the Mac client

Are you using the Mac client from CHF2?