β01-15-2016 02:16 AM
Hi Team,
I hope there is someone out there that can help me decipher the message below. The outcome of these events is the user is unable to access certain items in their virtual vault & receive the message "Enterprise Vault is unable to retrieve this archived item. There was a problem opening this item. Try again later".
I am currently performing a partial reset of the cache, however it would be good to understand the message in more detail to help with troubelshooting the issue.
Thank you,
Scott
15/01/2016 09:26:50.773[6856][H]: A COM error occurred: 0x80040202 | |||||||||||||||||||||
15/01/2016 09:26:50.775[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202 | |||||||||||||||||||||
15/01/2016 09:27:05.862[6856][H]: A COM error occurred: 0x80040202 | |||||||||||||||||||||
15/01/2016 09:27:05.863[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202 | |||||||||||||||||||||
15/01/2016 09:27:07.463[6856][H]: A COM error occurred: 0x80040202 | |||||||||||||||||||||
15/01/2016 09:27:07.464[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202 | |||||||||||||||||||||
15/01/2016 09:27:23.591[6856][H]: A COM error occurred: 0x80040202 | |||||||||||||||||||||
15/01/2016 09:27:23.592[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202 | |||||||||||||||||||||
15/01/2016 09:27:29.227[6856][H]: A COM error occurred: 0x80040202 | |||||||||||||||||||||
15/01/2016 09:27:29.228[10736][H]: EVMSP: <MS-OLK-BGPooledSearchFolderBFD2C447B0AA9345912D227459BB5B18> [Common::GetFullItem] Failed to obtain message from the CC: A COM error exception has been caught:80040202 |
β01-27-2016 02:11 AM
Bump
β01-27-2016 08:52 PM
install the latest EV client and test. Symantec_Enterprise_Vault_11_0_1_CHF4.zip