05-22-2015 08:54 AM
Hi
I'm still havgin problems installing the Enterprise Vault 10.0.4 addin for Outlook 2013 on an Office365 ProPlus Subsciption on a machine running Windows 8.1.
I've ran through the following article numerous times, with no luck at all.
https://support.symantec.com/en_US/article.TECH214359.html
Has anyone else had a similar problem and found a way around it?
As with previous (solved) issues, it appears as an add-in in Outlook, but as 'inactive'.
Cheers
05-22-2015 09:16 AM
how about using the EV 11 addin?
05-22-2015 10:19 AM
The issue in the TECH note would have prevented the installer completing sucessfully - it would have rolled back out of the install.
As you have the add-in listed in Outlook this is likley to be a different problem.
I assume that you have tried to re-enable the EV add-in using the "Manage: COM Add-ins" Go button in the Outlook Add-ins options dialog?
08-14-2015 02:03 PM
did you get this sorted out?
08-25-2015 01:39 AM
I have the same problem 10.0.0.4 CHF3 Outlook add-in installed but is inactive in Outlook. Cannot be started. Error in eventlog (in Norwegian I'm afraid...):
Programnavn med feil: OUTLOOK.EXE, versjon: 15.0.4745.1000, tidsangivelse: 0x55a4b496
Modulnavn med feil: KERNELBASE.dll, versjon: 10.0.10240.16384, tidsangivelse: 0x559f3b2a
Unntakskode: 0xc06d007e
Feilforskyvning: 0x000b3e28
Feil prosess-ID: 0x814
Feil starttid for program: 0x01d0df0c045be1f1
Feil programbane: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Feil modulbane: C:\Windows\SYSTEM32\KERNELBASE.dll
Rapport-ID: e612aade-19da-4755-9baf-66579ff90e44
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:
08-25-2015 03:15 AM
Update: EV 11 Client worked
08-26-2015 01:46 AM
Hi
I'm not able to use the EV11 client. The EV version is 9 unfortunately, so 10 is the latest I can go.
08-26-2015 08:45 AM
if you refer back to the technote it says that the update will be included in the EV 11 release. the solution remains to use the EV 11 client and has been confirmed by the other poster.