Enterprise Vault 6 - Services Stopping with Multiple Error's Logged

[twobob]

Hello,

I'm wondering if any one has come accross this issue.  I've searched and although found things similar - no Cigar!

In Brief, we're experiancing issues with the EV services stopping during its Archiving Task.  The reason the services are stopping is that low Virtual Memory is being reported, firstly as 95% used and then when it's ran out of V.M. the server is stopping the services to avoid corruption.  This started last week and the V.M. was increased to 6GB from 2GB - this was mainly to identify if the V.M. issue was the cause of the problem or simply a symptom.  It now turns out to be the Symptom as we're still having the issue and services failed again this weekend.

I've posted the events received below, the one that causes me most concern is the first one (highlighted).  This error comes up several times prior to EV failing. 

The Vault ID differs (there's about 10 or so of them) and I've searched for each one in the 'Index' folder but  they don't exist there.

The errors "adding x/Y/z to Indexable Item" start to pepper us constantly about 5 or 6 mins before the V.M. errors come up.

The Events we are receiving in the 'Enterprise Vault' logs are:

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Archive
Event ID: 6592
Date:  30/01/2008
Time:  23:21:35
User:  N/A
Description:
Abnormal error occurred
 
VaultId:   1F0E5394752AA48458E9AE1CD66E8C1411110000vaultsite.DOMAIN.co.uk
Reference: GOPV/dt

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp
Data:
0000: 43 61 74 61 73 74 72 6f   Catastro
0008: 70 68 69 63 20 66 61 69   phic fai
0010: 6c 75 72 65 20 20 5b 30   lure  [0
0018: 78 38 30 30 30 66 66 66   x8000fff
0020: 66 5d                     f]     

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Archive
Event ID: 7180
Date:  30/01/2008
Time:  13:25:04
User:  N/A
Description:
Could not access indexable item: Not enough storage is available to complete this operation.  [0x8007000e] 
Internal reference: ADDR

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Archive
Event ID: 6259
Date:  30/01/2008
Time:  13:25:04
User:  N/A
Description:
Error adding text content to indexable item

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Archive
Event ID: 6238
Date:  30/01/2008
Time:  13:25:05
User:  N/A
Description:
Error adding Subject attribute to indexable item

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Delete
Event ID: 6643
Date:  30/01/2008
Time:  14:10:53
User:  N/A
Description:
Delete Vault failed
Reason: Error opening EMC Centera C-Clip   Function call:    Status:  ()   Reason:    Pool Address:    [0xc0041a69]
Vault Name: Network Services ScramblerAlerts
Vault Store: MailboxStore01
Vault Id: 1EF880EF132EEC94792D5CF15658415901110000vaultsite.Domain.co.uk

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: None
Event ID: 41024
Date:  30/01/2008
Time:  14:04:46
User:  N/A
Description:
The EVStgFileMngr process could not be started due to the following error:

Insufficient system resources exist to complete the requested service

Check the privileges on the account that launched the process.

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Archive
Event ID: 6305
Date:  30/01/2008
Time:  23:20:23
User:  N/A
Description:
Error adding Date attribute to indexable item

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Archive
Event ID: 6240
Date:  30/01/2008
Time:  23:20:23
User:  N/A
Description:
Error adding Modified Date attribute to indexable item

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Archive
Event ID: 6380
Date:  30/01/2008
Time:  23:20:23
User:  N/A
Description:
Error adding Data Type attribute to indexable item

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

EV VAULT CONVERTERS LOG

Event Type: Error
Event Source: Enterprise Vault Converters
Event Category: Storage Archive
Event ID: 6497
Date:  30/01/2008
Time:  23:21:13
User:  N/A
Description:
Error from document conversion:
Vault ID: 1F0E5394752AA48458E9AE1CD66E8C1411110000vaultsite.Domain.co.uk
Saveset Message for Mailbox /o=Domain/ou=First Administrative Group/cn=Recipients/cn=USER, Message titled: FW: Messagename
Not enough storage is available to complete this operation.  [0x8007000e]

For more information, see Help and Support Center at http://evevent.veritas.com/rosetta/showevent.asp

Many Thanks in Advance.

[A_Z_rcher]

Hi

What SP are you running?

Do you have enough storage in the index location (and temp dir) left?

Not excatly the same event id but maybe worst checking (SP2):

http://seer.entsupport.symantec.com/docs/283522.htm

[twobob]

Thanks for the response.

We're on V6 SP3, I had noticed that KB in my searches but concerned what that change actually did.

As for disk space we've got plenty - 50gb for the index's and 28gb for the temp location.

[A_Z_rcher]

have you seen this? (MDAC)

http://support.microsoft.com/kb/243349/en-us

[Philip_Hagan]

When ever we have had problems like this in the past, with tasks stopping, it was due to avalable drive space.

Have you checked your storage space on the Evault server, index and archive locations? You may be running out of room there. Also confirm the size of your swap file. Should be 1.5 times the amount of memory, maximum of 4 GB.