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Enterprise Vault 7.0 SP2 - Could not show item

Karim_KHEDDAR
Level 3

‎05-21-2007 02:12 AM

Hi,
 
I'm experiencing trouble with Vault when a user try to open a mail.
 
Every others mail open fine, there's only one mail that failed.
 
There's nothing in Vault logs.
 
Could you help me ? Thanx
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11 REPLIES 11

Rob_Hanson
Level 6
Employee

‎05-21-2007 02:27 AM

Karim,
 
You need to run a client trace and find out what there error is through that.
 
How to perform a client trace for Enterprise Vault within Outlook
 
Unless you are getting an specific error in the Event logs on the EV Server?
 
Regards
 
Rob
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Karim_KHEDDAR
Level 3

‎05-21-2007 05:36 AM

Thank you for your help.   
 
I generated the trace but i am unable to find errors, is there any specifics error ID regarding my problem ?
 
I see a lot of 3336 ID.
 
21/05/2007 12:05:47.433[3336]:     Enterprise Vault Client 7.0.1.2002.0 (Full)
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Rob_Hanson
Level 6
Employee

‎05-21-2007 05:39 AM

Karim,
 
Can you paste the whol log file here?  You can rename Servernames and usernames if you so desire.
 
Regards
 
Rob
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Karim_KHEDDAR
Level 3

‎05-21-2007 05:58 AM

Thank you for the speed for your answers.
 
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Philip_Major
Level 4

‎05-21-2007 06:08 AM

Here's a little that may help.
1. Check users are able to reach main domain kvs is in.  ping the kvs server and the main domain.
2. Make sure kvs client in outlook is installed and rebooted afterward.
3. CTRL-SHIFT on the EV Buttons will allow you to trace client errors.
4. If using windows 2k make sure scripting host 5.6 is installed, if rolling out with VB via scripts etc.
5. I found that manually entered dns suffixes were initially causing us a problem (this issue has been scripted out) 6.Make sure the main interface for searches i.e the vault server \ iis for EV is published in the local intranet.

Hoping this may help
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Karim_KHEDDAR
Level 3

‎05-21-2007 08:14 AM

Hi,
 
All those points are good.
 
Could you have a look to my logs ? Thanks in advance.
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Rob_Hanson
Level 6
Employee

‎05-21-2007 11:46 PM

21/05/2007 12:06:22.405[3348]: Downloading: http://evserver1.domain.com/EnterpriseVault/download.asp?VaultID=19A53B0C4A50F8844B68F4AAF0932AB7B1110000evsite.domain.com&SaveSetID=906000000000000~200602081400430000~0~16EF4B713A86490986CD4089C81BF11&FormatType=ANSI&FormatCodePage=1252&Client=EV7.0.1.2002-Outlook10
 
21/05/2007 12:06:22.510[3348]: ~CDownloadSTA::DoDownload: 0x80004005
From the client trace looks like a standard failure to download the item.  I would normally see this and sart to look for the DVS file on the EV Server to see if it still exists, and then work my way back.
 
 
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Eu-Tjin_Gan
Level 4

‎05-22-2007 07:54 PM

the title of this thread caught my eye
 
is EV 7 SP2 out already?
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Karim_KHEDDAR
Level 3

‎05-23-2007 01:38 AM

Sorry, it's EV SP1.
 
I'm still looking for the file.
 
l'll keep you aware.
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Karim_KHEDDAR
Level 3

‎05-23-2007 02:00 AM

I found what i was looking for.
 
The file does not exist any more. I can't find the DVS file even in CAB archives.
 
Thank you to all for your help.
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Brian_Day
Level 6

‎06-27-2007 06:36 PM


Eu-Tjin Gan wrote:
the title of this thread caught my eye
 
is EV 7 SP2 out already?


Supposedly SP2 will be out late july early august of this year, soon after EV 2007.
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