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Enterprise Vault 8.0.01405

rameshkripa
Level 2

Hi 

       We are using the above mentiond version of enterprise vault with Exchange Server 2007, Very resently we migrated our mail server from 2007 to 2013, and while the archiving was stopped for users. the migration of users who were not having archiving was carraid out in batches, we kept the users under archive still on the old mail server. The idea was to export all archived mail to the original mail box of the users and then migrate them to the new server. 

         But my mistake the enterprise mailbox accedently got migrated to the new server, eventhough we reverted the mailbox to the original mail server, i am having issues now. the archiveing to original mail box is not working now.  following errors are now seen in the event viewer

1. 

Event Type:    Error
Event Source:    Enterprise Vault 
Event Category:    Retrieval Task 
Event ID:    3310
Date:        9/7/2014
Time:        11:16:53 AM
User:        N/A
Computer:    SQLServer
Description:
There was a problem accessing a network service or resource.  The dispenser will re-queue the current item and sleep for 5 minute(s). 

Task: Exchange Mailbox Archiving Task for ExchangeServer(Retrieval) 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

2. 

Event Type:    Error
Event Source:    Enterprise Vault 
Event Category:    Migrator Server 
Event ID:    6696
Date:        9/7/2014
Time:        10:29:19 AM
User:        N/A
Computer:    FNPMDSQL001
Description:
Exchange Server mailbox access error occurred 
 
Exchange Server:  CONSHJEX01 
Exchange Privileged Mailbox:   SMTP:vaultadmin@domain.com
Mailbox DN:   /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=usermailbox 
Reference: OMMS/GMSFP 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Data:
0000: 41 6e 20 65 78 63 65 70   An excep
0008: 74 69 6f 6e 20 6f 63 63   tion occ
0010: 75 72 72 65 64 20 69 6e   urred in
0018: 20 72 6f 75 74 69 6e 65    routine
0020: 20 23 31 20 20 20 5b 30    #1   [0
0028: 78 63 30 30 34 30 61 64   xc0040ad
0030: 38 5d                     8]      

 

3.

 

Event Type:    Error
Event Source:    Enterprise Vault 
Event Category:    Migrator Server 
Event ID:    2776
Date:        9/7/2014
Time:        10:29:19 AM
User:        N/A
Computer:    SQLServer
Description:
An exception occurred in routine 

CMAPISession::GetExchangeServerDnFromSession 
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

 

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So it sounds like you are using the VSA as the system mailbox.  I would try creating a new one.

 

Creating the Enterprise Vault system mailbox

Article:HOWTO96170  |  Created: 2014-05-07  |  Updated: 2014-05-07  | 

Article URL http://www.symantec.com/docs/HOWTO96170

Changing the mailbox to which EV connects

A good diagnostic step is to change the mailbox EV uses to connect to the Exchange System to an existing mailbox that does not have any issues. Follow these steps within the Vault Admin Console (VAC).

    1. Expand Enterprise Vault Servers > Enterprise Vault > Tasks
    2. Stop the archiving task that is going to be modified.
    3. Right click the now stopped archiving task > Properties > Settings tab.
    4. Click the Browse button to select an alternate System mailbox.
    5. Click OK and re-start the task.

You could also check this:

Checking the Enterprise Vault system mailbox

Article:HOWTO96266  |  Created: 2014-05-07  |  Updated: 2014-05-07  |  Article URL http://www.symantec.com/docs/HOWTO96266

View solution in original post

3 REPLIES 3

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

So it sounds like you are using the VSA as the system mailbox.  I would try creating a new one.

 

Creating the Enterprise Vault system mailbox

Article:HOWTO96170  |  Created: 2014-05-07  |  Updated: 2014-05-07  | 

Article URL http://www.symantec.com/docs/HOWTO96170

Changing the mailbox to which EV connects

A good diagnostic step is to change the mailbox EV uses to connect to the Exchange System to an existing mailbox that does not have any issues. Follow these steps within the Vault Admin Console (VAC).

    1. Expand Enterprise Vault Servers > Enterprise Vault > Tasks
    2. Stop the archiving task that is going to be modified.
    3. Right click the now stopped archiving task > Properties > Settings tab.
    4. Click the Browse button to select an alternate System mailbox.
    5. Click OK and re-start the task.

You could also check this:

Checking the Enterprise Vault system mailbox

Article:HOWTO96266  |  Created: 2014-05-07  |  Updated: 2014-05-07  |  Article URL http://www.symantec.com/docs/HOWTO96266

rameshkripa
Level 2

Thanks Tony... bingo... i just changed the system mailbox with a normal user to test .. and thats working.. atleast i could move one users archive mails to original folder. .. Will need to check with more accout. Mean while can you suggest what would have gone wrong with the migrated system mail box.

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

Not real sure what happened TBH.  It is not recommended to use the VSA mailbox as a System Mailbox any how so you should be fine moving forward.