Enterprise Vault 8.0 SP1 error 2850

[StevenHill]

We just upgraded to EV 2008 SP1 and now are receiving a number of errors in the Event log. I logged a case with Symantec, but they are yet to help me resolve the issue. I was wondering if anyone had seen this before. I ahve made sure there is a consistent mapisvc.inf on the server and the Anti-Vrius exclusions are in place.

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 2850
Date: 7/29/2009
Time: 9:58:19 AM
User: N/A
Computer: EV001
Description:
Whilst post processing a message an error occurred in CArchivingAgent::PostProcessArchivedItem() whilst calling CExchangeShortcutAccessor::BuildFromSessionAndLocation().

Error returned from BuildFromSessionAndLocation(): 80004005

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

[AndrewB]

Are you using SQL 2005 Express?

[Rob_Wilcox1]

Do you have a dtrace of the archiving task when this is happening?  I can see one bug that is fixed (or will be) in EV 8 SP 3 where this is logged for messages which were pending archiving but were then cancelled.

[StevenHill]

Running SQL 2005, not the Express Edition

[StevenHill]

Interesting, because a symantec engineer advised me to change the pending shortcut timeout to 0. This is probably causing all these items to be reprocessed. I believe this was to resolve an issue where our a5 queues were backing up.

We have been having all sorts of problems with EV8.0 SP1 with queue buildups and MAPIMutex issues. I am putting on SP2 tonight with fingers crossed that our problems will all go away. EV 7.5 SP5 was solid, I wish we has never upgraded to EV8

[MichelZ]

Do you need any more info here?
Please mark a post as a solution if it fits your needs.

Cheers

[JustMy2Cents]

Is there another solution than waiting for the SP3 to come out?

[rasobey]

I am still seeing lots of these errors post SP3 upgrade. Very annoying, and causes EV to fall over until the services are manually restarted.

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 27/11/2009 02:30:46
Event ID: 2850
Task Category: Archive Task
Level: Error
Keywords: Classic
User: N/A
Computer: meh
Description:
Whilst post processing a message an error occurred in CArchivingAgent::PostProcessArchivedItem() whilst calling CExchangeShortcutAccessor::BuildFromSessionAndLocation().

Error returned from BuildFromSessionAndLocation(): 0x80004005

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">2850</EventID>
<Level>2</Level>
<Task>19</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-27T02:30:46.000Z" />
<EventRecordID>779743</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
  <Computer><meh></Computer>
<Security />
</System>
<EventData>
<Data>0x80004005</Data>
</EventData>
</Event>
 

[GertjanA]

I have these also. I am tryin gto fix this using the ' pending shortcut time-out = o' , then run tha task in report mode.
Not sure if this helsp, but will check monday.

[Matthew_Kimler]

I have been using SP3 for about a week and a half and this error just starting popping up like mad in the past few hours. Did anyone find a fix for this?

[GertjanA]

There is a hotfix to resolve this

http://seer.entsupport.symantec.com/docs/339316.htm

The fix is specifically for Enterprise Vault 8.0 SP3, Build 1845

I've applied it on our environments that have SP3 installed, and it has resolved this issue.

Gertjan

[TheCrow]

HI there

i also experienced this isse when upgrading to 8.0 sp3. i applied the hot fix but it didnt fix the issue. im assuming this "pending shortcut time-out = 0" is a reg key. can you tell me where to put it?

[GertjanA]

Hello KVS,

It is actually a setting in the archivingpolicy
Mailbox policy, tab advanced, somewhere there.
If you set it to 0, apply policy (run provisioning, sync mailboxes) then run task in report mode. (set tick at report, restart task)

Gertjan

[Robert_Ton]

We've applied the hotfix as well but am still seeing the 2850's when the stubbing process takes place. We have an open case with Symantec support and so far no solution. Does anyone here know root cause or some possible fixes?

Thanks.

[viktor_schopf]

Hi Robert,

do you already have a solution for this problem?

Thanks,
viktor

[Ameen]

Hi All,

I do have the same problem even after applying the below hotfix,

http://seer.entsupport.symantec.com/docs/339316.htm

I am checking with the Symantec support and the response is not that good.

Regards,
Ameen.

[viktor_schopf]

Hi,

yes, it's the same for me. Error occurrs even after applying the hotfix.
It seems to get less after resetting all shortcuts (timeout policy to 0 and archiving task in report mode).

But the errors are still there, even if less.

It would be nice if you could post a solution here.

Thanks.

Viktor

[HonkyTonkHero]

I have the hotfix installed as well and the errors are back with a vengance. It doesnt give me the warm fuzzy's thats for sure. I am going to open a case Monday. In the mean time I will keep checking here to see if anyone post more information.

[viktor_schopf]

Hello HonkyTonkHero,

could you already open a ticket at Symantec Support?
Do you have any progress there?

Thank you!

Kind regards,
Viktor