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Enterprise Vault Cache Extender not installed properly???

Goofoff109
Level 4

We just upgraded to Enterprise Vault 10.0.4 and when a couple people who are using Office 365's version of Outlook 2013.

They are saying the vault add-in is not working.

When they tried to uninstall and reinstall it, it showed a message that the enterprise vault cache extender was not installed properly.

They are on Windows 7

What is going on?

I haven't seen this error before?

1 ACCEPTED SOLUTION

Accepted Solutions

AndrewB
Moderator
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Partner    VIP    Accredited

The Enterprise Vault client does not install against 64-bit Outlook 2013 (Office365
ProPlus edition). See technical note TECH214359 at
http://www.symantec.com/docs/TECH214359

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4 REPLIES 4

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

The Enterprise Vault client does not install against 64-bit Outlook 2013 (Office365
ProPlus edition). See technical note TECH214359 at
http://www.symantec.com/docs/TECH214359

Goofoff109
Level 4

Are there any plans to update this?

i have the latest 10.0.4 Cumulative update 2 installed now.

AndrewB
Moderator
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Partner    VIP    Accredited

yes, the article says it will be addressed in EV11 and also provides a workaround for you to use in the meantime

Goofoff109
Level 4

I haven't been able to check but the people claim they were on 32 bit. not 64