05-06-2013 01:28 AM
Hi
I have EV 10.0.3 running on a Microsoft Cluster. Win 2008 R2.
Everything seems to be working, but during archiving the eventlog has a lot of 8390 error event, se below.
Does anyone know why this error is showing up?
Anders
Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 06.05.2013 06:19:55
Event ID: 8390
Task Category: Archive Task
Level: Error
Keywords: Classic
User: N/A
Computer: TNS-FBU-24-217.corp.telenor.no
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
No such host is known.
Internal references:
Error [0x80072af9]
{CDirectoryConnectionObject::GetArchive} [.\DirectoryConnectionObject.cpp, lines {3538,3546}, built Dec 11 16:18:57 2012]
For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.3.0&build=10.0.3.1090&error...
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">8390</EventID>
<Level>2</Level>
<Task>19</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-06T04:19:55.000000000Z" />
<EventRecordID>4044810</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
<Computer>TNS-FBU-24-217.corp.telenor.no</Computer>
<Security />
</System>
<EventData>
<Data>No such host is known.
Internal references:
Error [0x80072af9]
{CDirectoryConnectionObject::GetArchive} [.\DirectoryConnectionObject.cpp, lines {3538,3546}, built Dec 11 16:18:57 2012]</Data>
</EventData>
</Event>
Solved! Go to Solution.
05-06-2013 02:32 PM
That's quite likely to be the problem.
Try doing a 'run now' for one of these users, and, see if the events are logged.
05-06-2013 01:35 AM
Do you have shortcut processing turned on on your archiving task?
Is there any possibility for the mailboxes to have shortcuts in them from another EV system, or host?
05-06-2013 01:51 AM
Shortcut processing: Yes
Actually, we did run a EV pilot 2 years ago for only a few users. This pilot was ended, and we exported back all the items to the mailboxes. I have seen that in some of these mailboxes there are still some shortcuts from the old EV pilot.
05-06-2013 02:32 PM
That's quite likely to be the problem.
Try doing a 'run now' for one of these users, and, see if the events are logged.
05-07-2013 11:19 PM
I think this is the problem. I did a run now only with shortcut processing, and get one 8390 event for one of the old users.
Shortcut deletions are set to 3 years. Will these "old" shortcuts be deleted or will they be here forever?
Any other way to clean up this?
Anders
05-07-2013 11:34 PM
I *think* Shortcut Deletion only looks at the age of the shortcut, not which EV environment it belongs to. So they should eventually go away.
However, feel free to contact me privately, and we can discuss whether I can help you with a tool which will at least report on the mailboxes that have this, give you some more information (like number of items, subject of messages, and so on).
05-08-2013 12:09 AM
Thanks for all the help.
Anders
05-08-2013 12:16 AM
Glad to help.