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Enterprise Vault MPIP encrypted email decryption is not working

Jungyu
Level 1

Hello,

I`m testing MPIP email journal archiving for my client in Korea.

And I found that MPIP encrypted document (like PPT, Excel, Word) can be previewed on Enterprise Vault Search but MPIP encrypted email isn't.

I followed every steps on 'Enterprise Vault™ Setting up Exchange Server and Office 365 for SMTP Archiving' guide but that doesn't work.

Can anyone help me?

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