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Enterprise Vault Outlook 2003 Attachment Problem

pcteknik
Level 3

- I have issue attachment issue with outlook 2003 . - 10.0.3 version installed.

- Outlook 2007/2010/2013 users can download attachment from archived with Enterprise Vault but outlook 2003 users cant download attachment.

- When outlook 2003 users click archived mail " The attempt to connect to the server failed " error message warm!

- Outlook 2003 Users cant download attachment ! 

- Other warm message is " There was an error loading this item -- some functionality may not be available "

- Second symptom is when outlook 2003 users try to archived mail https://servername/enterprisevault  on Outlook GUI they cant but If I change https to http

- They can see mails.

- There is an screenshot at the attachment on this 

- Is there any solution to fix this issue ?

- Thanks

 

 

5 REPLIES 5

JesusWept3
Level 6
Partner Accredited Certified

Dont suppose you can attach a client log with full tracing?

https://www.linkedin.com/in/alex-allen-turl-07370146

pcteknik
Level 3

Hi ,

Thanks for quick reply ,how can I recieve client log?

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

To view the Enterprise Vault client log file

  1. In Outlook, press Ctrl and Shift and click one of the Enterprise Vault Outlook Add-In buttons.

  2. In the Enterprise Vault Diagnostics dialog box, click Open Log.

You might need to increase the logging level, close Outlook and re-create the issue.

pcteknik
Level 3

Hı ,

I attached log before this messafe is anybody has an idea for this issue?

thanks for efforts.

pcteknik
Level 3

Hello

I did attach info log , error log , minimum trace log , maximum trace log , opened vault menu log files at this message.

Thanks your helps