Good afternoon,
I am working with a client who has been having an issue where her enteprise vault tab is missing from Outlook 2013.
Client setup:
Windows 7 x64
Outlook 2013 32-bit in Online mode with one shared mailbox, and three "opened" PSTs attached (two old calendars and one archive of deleted items). Client's online mailbox is the default delivery location.
Enterprise Vault Client 10.0.3 add-in.
Server Setups:
Exchange 2010
EV 9* (not sure of exact version yet)
*We have not updated the enterprise vault on the server side because we only use it to access items previously vaulted, and are no longer adding items to the vaults.
Issue:
Enterprise Vault Tab not appearing in Outlook 2013, add-in shows enabled, and Tab cannot be added back to the ribbon through customization
Troubleshooting steps taken:
Created new outlook profile
Reinstalled EV Client
Repaired Office 2013
Configured the Exchange Desktop Policy \ Advanced \ Outlook \ Remove PST Entries = 0 (was set to 1). [This just enabled, have not verified it's fixed it yet -- but this is labeled as a "workaround"]
Discoveries:
A new profile worked until I added the PST files back to the client's profile. When Outlook was re-opened after adding them, the tab disappeared. I verified that any one of the three PSTs causes this issue, and that removing them from the profile causes the tab to show back up
Log during failure:
21/08/2013 15:41:05.161[3384][H]: Log file created (level 1).
21/08/2013 15:41:05.162[3384][H]: Loaded UI Language Path: c:\program files (x86)\enterprise vault\evclient\languages\en
21/08/2013 15:41:05.163[3384][H]: Loaded Help Language Path: c:\program files (x86)\enterprise vault\evclient\languages\en
21/08/2013 15:41:05.164[3384][H]: Module path: C:\Program Files (x86)\Enterprise Vault\EVClient\Valkyrie.dll
21/08/2013 15:41:05.165[3384][H]: No language resource module was loaded, the default English resources in Valkyrie.dll will be used
21/08/2013 15:41:05.166[3384][H]: RPC over HTTP is not enabled (flags = 0)
21/08/2013 15:41:05.338[3384][H]: Unknown exception occurred21/08/2013 15:41:05.349[3384][H]: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006
21/08/2013 15:41:06.274[3384][H]: FUI: Not loading UI as action map is empty. Is the user enabled?
Question:
I've heard that 10.0.4 client is out but I can't seem to find a download for it, and was curious if this would resolve the issue. Not sure why having PSTs attached (and not default) would stop the EV tab from loading, especially if it didn't do it in 2010. Anyone have any ideas as to the cause or any fixes?
