10-03-2017 01:25 AM - edited 10-03-2017 04:56 AM
Hi All
We have a very peculiar problem with only one of our EV servers. EV Version - 12.1.2 for Microsoft Exchange
Problem: Advanced search options do not load when EVS is accessed from a client machine.
Observations:
Troubleshooting Completed:
Considering reinstalling the EV binaries. Any help would be appreciated.
Solved! Go to Solution.
10-04-2017 02:57 AM
Have been able to resolve the problem by resetting Internet Explorer to default settings. However, we were unable to identify the root cause of the issue.
10-03-2017 01:49 AM
Hi,
Have you check if all of your EV servers is in "Trusted site" in IE configuration ?
I think that the problem is with the workstation not with the server ... you said that's OK Google Chrome but not with IE ... have you make some change in a IE GPO ? ... maybe have you forgot to add this specific EV server.
Regards,
Antoine
10-03-2017 03:03 AM
@Titoine31 the affected server is already added in the trusted servers list.
The GPO is unchanged and does not include anything specific to this one affected server.
10-04-2017 02:57 AM
Have been able to resolve the problem by resetting Internet Explorer to default settings. However, we were unable to identify the root cause of the issue.
10-04-2017 03:42 AM
I vaguely recall having had this somewhere. We found that if IE is open, and you press F12, you get a box at the bottom of the screen. The issue we found was that in the emulation tab the document mode was different from an IE that did work. Not sure how we fixed it, might have been compatibility mode, not sure anymore.
11-09-2017 06:29 AM
I have the same problem. Update EV Server to 12.2.1. After that, client can not search from Outlook addin or Websearch with IE.
When i reset IE - it works. But thats not a solution for a lot of clients. I dig out, when you reset IE, the DWORD 1A10 in
in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\4 will changed from 1 to 3.
Create a GPO Setting that replace the Registry Key DWORD 1A10from 1 to 3. That fixxed the issue for me.
11-12-2017 12:40 AM
@Clemens1966 That's some great analysis. I shall keep this in mind in case there is a recurrence.