After installing Enterprise Vault addin 11.1.3474 on client win 8.1 desktop, I dont see Enterprise vault tab in outlook. I dont know why this is happening ?
Allthough in add and remove programs it shows as installed, below is the screenshot:
Even in outlook it shows as enabled, below is the screen shot:
EV log gives below information in %temp%\ev_client_log_20150528154030:
28/05/2015 10:10:30.926[H]: Log file created (level 1).
28/05/2015 10:10:30.930[H]: LoadSettingsFromHiddenMessage com_error: 0x80004005
28/05/2015 10:10:30.931[H]: User has never been enabled.
28/05/2015 10:10:31.463[H]: FUI: Not loading UI as action map is empty. Is the user enabled?
Please let me know what Im supposed to do so that I can get Enterprise Vault tab in outlook client.
I dont have any access to Enterprise Vault server so I dont know if anything needs to be done from server side... Expecting your answer for this issue.
Solved! Go to Solution.
I have exactly the same problem. My user is activated, and I updated from Office 2013 to Office 2016.
After updating the Outlook Plugin to the newest Version the TAB is still not showing.
What I tried so far:
- Remove and install again
- Check Regkeys
- Disable and re-enable the Plugin in Outlook
You could better open a new forum entry for this.
As per the compatibility guide for EV (from 30-10-2015) Outlook 2016 support for the EV11 client is P(ending)
You might need to call support.
Thanks for your answer!
I have two Notebooks, one is a clean install, and one is my work notebook. On the clean install notebook it is working fine, but not on the machine on which I upgraded Oultook 2013 to 2016.
I also tried a new Outlook profile, but it did not work. I will try a clean user profile now, and keep you updated.