Enterprise Vault can't be loaded

[Liu_Wen]

Recently, I upgrade my office to 2013 version. but now, I found Enterprise Vault not loading with runtime error.

Attach the shotscreen FYI. I changed the load behavior value to 3.

how i can get this to work?

Many thanks!

[JesusWept3 · Accepted solution]

What version of the client are you using? Anything in the event logs or EV client logs? If a simple resetevclient or uninstall/reinstall doesn't work, you may need to open a case with symantec

[GertjanA]

Hello Liu,

FYI, I run Office2013 with EV ADD-in 10.0.4.1189, works fine.

[Liu_Wen]

Thanks,Jesus. It's version 10.0.4.Below the latest log.

04/11/2014 05:50:04.351[4204][H]: Log file created (level 1).
04/11/2014 05:50:04.352[4204][H]: CThreadManager: Unable to Add thread THID=4080
04/11/2014 05:50:04.474[4080][H]: CThreadManager: Unable to Add thread THID=4320
04/11/2014 05:50:06.418[4320][H]: CThreadManager: Unable to Remove thread THID=4320
04/11/2014 05:50:06.990[4080][H]: CThreadManager: Unable to Remove thread THID=4080
04/11/2014 05:52:40.646[4204][H]: CThreadManager: Unable to Add thread THID=1624
04/11/2014 05:52:40.698[1624][H]: CThreadManager: Unable to Add thread THID=5552
04/11/2014 05:52:41.436[5552][H]: CThreadManager: Unable to Remove thread THID=5552
04/11/2014 05:52:41.589[1624][H]: CThreadManager: Unable to Remove thread THID=1624

[Liu_Wen]

Many thanks Gert. I also running 10.0.4.1189. I try some other PC, it worked well. I think someting wrong with my PC.