Enterprise Vault enabling IMAP for users - Metadata Store Build "will retry"

[Kristjan]

Hello,

I tried to give access for two users to IMAP, i did like manual said, the Metadata Store Build task is successfully created, but when i run "Index Administration Task" then, it starts proccesing and both users get error and status of the subtask is stuck to Will Retry.

Task Details:

Archive Name          : User Name
Creation date and time: 28.01.2015 7:46:44
End date and time     : N/A
Error reason          : Could not determine the problem, see report file for more information
Index Server          : EVSERVER
Items Added           : 0
Items With Errors     : 0
Status                : Will retry
Task                  : Metadata Store Build
Vault Store           : Exchange Vault Store

Dtrace:

510  07:54:04.925 [14Ā156] (EVMDSBuildTask) <23004> EV-M {MDSBuildTaskProcessor} Creating new manage
d object 'BuildMDSTaskProcessor'.
511  07:54:04.925 [11Ā224] (EVMDSBuildTask) <22612> EV-M {MDSBuildTaskProcessor} Creating new manage
d object 'BuildMDSTaskProcessor'.
512  07:54:04.941 [14Ā156] (EVMDSBuildTask) <23004> EV-M {ManagedObject.KVS.EnterpriseVault.ProcessM
anagement.IAdminControl.RegisterStateChangedHandler} Title:BuildMDSTaskProcessor
513  07:54:04.941 [14Ā156] (EVMDSBuildTask) <23004> EV-M {ManagedObjectState.RegisterStateChangedHan
dler} Owner:BuildMDSTaskProcessor
514  07:54:04.941 [11Ā224] (EVMDSBuildTask) <22612> EV-M {ManagedObject.KVS.EnterpriseVault.ProcessM
anagement.IAdminControl.RegisterStateChangedHandler} Title:BuildMDSTaskProcessor
515  07:54:04.941 [11Ā224] (EVMDSBuildTask) <22612> EV-M {ManagedObjectState.RegisterStateChangedHan
dler} Owner:BuildMDSTaskProcessor
516  07:54:04.941 [14Ā156] (EVMDSBuildTask) <23004> EV-H {ManagedProcess.Run} Process starting - "C:
\Program Files (x86)\Enterprise Vault\EVMDSBuildTask.exe" -URL:tcp://IPOFEVTHESERVER:49334/8863abb6_4079
_47c6_901c_6ae0d3ab494b/KVS.EnterpriseVault.ProcessManager18136189 -CUSTOM:1ED436CA5F2604DC5AD924E15
A3D6BC091013b00EVSERVER.domain|False|1CF65F3DF77CC1C4FBC64DE02DBBAB0331013a00EVSERVER.domain
517  07:54:04.941 [11Ā224] (EVMDSBuildTask) <22612> EV-H {ManagedProcess.Run} Process starting - "C:
\Program Files (x86)\Enterprise Vault\EVMDSBuildTask.exe" -URL:tcp://IPOFEVTHESERVER:49334/8863abb6_4079
_47c6_901c_6ae0d3ab494b/KVS.EnterpriseVault.ProcessManager18823110 -CUSTOM:1FFAE64F381234BBEB48860D1
60B1B48B1013b00EVSERVER.domain |False|1CF65F3DF77CC1C4FBC64DE02DBBAB0331013a00EVSERVER.domain
518  07:54:04.957 [11Ā224] (EVMDSBuildTask) <22612> EV-L {ManagedProcess.LoadConfigurationSettings}
Config Settings - debugWaitSeconds=0
519  07:54:04.972 [14Ā156] (EVMDSBuildTask) <23004> EV-L {ManagedProcess.LoadConfigurationSettings}
Config Settings - debugWaitSeconds=0
520  07:54:04.988 [11Ā224] (EVMDSBuildTask) <22612> EV-M {ManagedProcess.RemoteThis} URL[0]: tcp://1
0.1.212.60:61165/03720755_7938_4427_baf5_5fa837c80842/EVProcessManager8b8f61f4_bbd8_4f4e_8ec0_6452dc
101b38
521  07:54:04.988 [11Ā224] (EVMDSBuildTask) <22612> EV-M {ManagedProcess.NotifyAllPresentAndCorrect}
 Using Process manager URL:tcp://10.1.212.60:49334/8863abb6_4079_47c6_901c_6ae0d3ab494b/KVS.Enterpri
seVault.ProcessManager18823110 Title:1FFAE64F381234BBEB48860D160B1B48B1013b00EVSERVER.domain
522  07:54:05.003 [14Ā156] (EVMDSBuildTask) <23004> EV-M {ManagedProcess.RemoteThis} URL[0]: tcp://1
0.1.212.60:61167/a37a547a_5a88_4c16_aba1_de8d0d666861/EVProcessManager3656e862_5a56_402b_8b2a_f5e508
a7047e
523  07:54:05.003 [11Ā224] (EVMDSBuildTask) <22612> EV-M {ManagedObjectState.RegisterStateChangedHan
dler} Owner:EVMDSBuildTask
524  07:54:05.003 [14Ā156] (EVMDSBuildTask) <23004> EV-M {ManagedProcess.NotifyAllPresentAndCorrect}
 Using Process manager URL:tcp://10.1.212.60:49334/8863abb6_4079_47c6_901c_6ae0d3ab494b/KVS.Enterpri
seVault.ProcessManager18136189 Title:1ED436CA5F2604DC5AD924E15A3D6BC091013b00EVSERVER.domain
525  07:54:05.003 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.KVS.EnterpriseVault.Process
Management.IAdminControl.Start} Current State:Stopped
526  07:54:05.003 [14Ā156] (EVMDSBuildTask) <23004> EV-M {ManagedObjectState.RegisterStateChangedHan
dler} Owner:EVMDSBuildTask
527  07:54:05.003 [11Ā224] (EVMDSBuildTask) <13296> EV-M {MDSBuildTaskProcessor} Name:BuildMDSTaskPr
ocessor Current State:Stopped startOptions: ''.
528  07:54:05.003 [11Ā224] (EVMDSBuildTask) <13296> EV-H {ManagedTask.OnStart} ManagedTask.OnStart()

529  07:54:05.003 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.ObjectStateChanged} BuildMD
STaskProcessor New:Running Old:Starting My:Starting
530  07:54:05.003 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.CheckProcessState} New Stat
e:Running Quorum:True
531  07:54:05.003 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.NotifyPMStateChanged} EVMDS
BuildTask New State:Running Old:Starting My:Running
532  07:54:05.019 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.KVS.EnterpriseVault.ProcessM
anagement.IAdminControl.Start} Current State:Stopped
533  07:54:05.019 [14Ā156] (EVMDSBuildTask) <2296> EV-M {MDSBuildTaskProcessor} Name:BuildMDSTaskPro
cessor Current State:Stopped startOptions: ''.
534  07:54:05.019 [14Ā156] (EVMDSBuildTask) <2296> EV-H {ManagedTask.OnStart} ManagedTask.OnStart()
535  07:54:05.019 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.CheckProcessState} New Stat
e:Running Quorum:True
536  07:54:05.019 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.ObjectStateChanged} BuildMDS
TaskProcessor New:Running Old:Starting My:Starting
537  07:54:05.019 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.CheckProcessState} New State
:Running Quorum:True
538  07:54:05.019 [11Ā224] (EVMDSBuildTask) <22612> EV-L {ManagedProcess.Run} Loading... State:Runni
ng Countdown:0
539  07:54:05.019 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.NotifyPMStateChanged} EVMDSB
uildTask New State:Running Old:Starting My:Running
540  07:54:05.019 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.CheckProcessState} New State
:Running Quorum:True
541  07:54:05.019 [14Ā156] (EVMDSBuildTask) <23004> EV-L {ManagedProcess.Run} Loading... State:Runni
ng Countdown:0
542  07:54:05.128 [11Ā224] (EVMDSBuildTask) <4936> EV-L {DirectorySync.IsDirectoryAvailable} IsDirec
toryAvailable()
543  07:54:05.128 [14Ā156] (EVMDSBuildTask) <23328> EV-L {DirectorySync.IsDirectoryAvailable} IsDire
ctoryAvailable()
544  07:54:05.128 [11Ā224] (EVMDSBuildTask) <4936> EV-L {DirectorySync.IsDirectoryAvailable} Try to
create Directory Service locally first.
545  07:54:05.128 [14Ā156] (EVMDSBuildTask) <23328> EV-L {DirectorySync.IsDirectoryAvailable} Try to
 create Directory Service locally first.
546  07:54:05.128 [14Ā156] (EVMDSBuildTask) <23328> EV-L {DirectorySync.IsDirectoryAvailable} Local
creation for DirectoryService succeeded.
547  07:54:05.128 [11Ā224] (EVMDSBuildTask) <4936> EV-L {DirectorySync.IsDirectoryAvailable} Local c
reation for DirectoryService succeeded.
548  07:54:05.128 [14Ā156] (EVMDSBuildTask) <23328> EV-M {DirectorySync.IsDirectoryAvailable} IsDire
ctoryAvailable() - Check if config wizard has being run
549  07:54:05.128 [11Ā224] (EVMDSBuildTask) <4936> EV-M {DirectorySync.IsDirectoryAvailable} IsDirec
toryAvailable() - Check if config wizard has being run
550  07:54:05.144 [11Ā224] (EVMDSBuildTask) <4936> EV-M {DirectorySync.IsDirectoryAvailable} IsDirec
toryAvailable() - Releasing Directory Public Service interface
551  07:54:05.144 [14Ā156] (EVMDSBuildTask) <23328> EV-M {DirectorySync.IsDirectoryAvailable} IsDire
ctoryAvailable() - Releasing Directory Public Service interface
552  07:54:05.144 [14Ā156] (EVMDSBuildTask) <23328> EV-M {DirectorySync.IsDirectoryAvailable} IsDire
ctoryAvailable() - Directory Service is available
553  07:54:05.144 [14Ā156] (EVMDSBuildTask) <23328> EV-H {ManagedTask.MainThread} ManagedTask.MainTh
read() - Custom args:1ED436CA5F2604DC5AD924E15A3D6BC091013b00EVSERVER.domain|False|1CF65F3DF77CC1C4
FBC64DE02DBBAB0331013a00EVSERVER.domain
554  07:54:05.144 [11Ā224] (EVMDSBuildTask) <4936> EV-M {DirectorySync.IsDirectoryAvailable} IsDirec
toryAvailable() - Directory Service is available
555  07:54:05.144 [11Ā224] (EVMDSBuildTask) <4936> EV-H {ManagedTask.MainThread} ManagedTask.MainThr
ead() - Custom args:1FFAE64F381234BBEB48860D160B1B48B1013b00EVSERVER.domain|False|1CF65F3DF77CC1C4F
BC64DE02DBBAB0331013a00EVSERVER.domain
556  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [DataTableBa
tchSize] from config with value [250].
557  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [QueueCapaci
ty] from config with value [1000].
558  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [NumInserter
Threads] from config with value [1].
559  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [SleepInterv
alSeconds] from config with value [1800].
560  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [ErrorRetry_
ErrorsBeforeStop] from config with value [5].
561  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [ErrorRetry_
ErrorExpirySeconds] from config with value [30].
562  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [ErrorRetry_
SleepOnErrorMilliseconds] from config with value [3000].
563  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [MaxAttempts
ToDoWork] from config with value [25].
564  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [MaxDatabase
CommandRetry] from config with value [5].
565  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [MaxSearchRe
try] from config with value [5].
566  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [DatabaseCom
mandRetryWaitFactorMilliseconds] from config with value [100].
567  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [SearchRetry
WaitFactorMilliseconds] from config with value [1000].
568  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [SearchTimeo
utSeconds] from config with value [1800].
569  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [SearchThrot
tleTimeoutSeconds] from config with value [7200].
570  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [SQLCommandT
imeoutSeconds] from config with value [120].
571  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [MaximumConc
urrentSearches] from config with value [4].
572  07:54:05.315 [14Ā156] (EVMDSBuildTask) <23328> EV-L {InjectionValuesConfig} Loaded [MaximumRang
esPerQuery] from config with value [100].
573  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [DataTableBat
chSize] from config with value [250].
574  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [QueueCapacit
y] from config with value [1000].
575  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [NumInserterT
hreads] from config with value [1].
576  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [SleepInterva
lSeconds] from config with value [1800].
577  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [ErrorRetry_E
rrorsBeforeStop] from config with value [5].
578  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [ErrorRetry_E
rrorExpirySeconds] from config with value [30].
579  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [ErrorRetry_S
leepOnErrorMilliseconds] from config with value [3000].
580  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [MaxAttemptsT
oDoWork] from config with value [25].
581  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [MaxDatabaseC
ommandRetry] from config with value [5].
582  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [MaxSearchRet
ry] from config with value [5].
583  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [DatabaseComm
andRetryWaitFactorMilliseconds] from config with value [100].
584  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [SearchRetryW
aitFactorMilliseconds] from config with value [1000].
585  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [SearchTimeou
tSeconds] from config with value [1800].
586  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [SearchThrott
leTimeoutSeconds] from config with value [7200].
587  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [SQLCommandTi
meoutSeconds] from config with value [120].
588  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [MaximumConcu
rrentSearches] from config with value [4].
589  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [MaximumRange
sPerQuery] from config with value [100].
590  07:54:05.347 [14Ā156] (EVMDSBuildTask) <23328> EV~E |Event ID: 40966 A program fault has raised
 an exception.
Exception: Input string was not in a correct format.
Diagnostic:
Type: System.FormatException
Reference:
Command Line: "C:\Program Files (x86)\Enterprise Vault\EVMDSBuildTask.exe" -URL:tcp://IPOFEVTHESERVER:49
334/8863abb6_4079_47c6_901c_6ae0d3ab494b/KVS.EnterpriseVault.ProcessManager18136189 -CUSTOM:1ED436CA
5F2604DC5AD924E15A3D6BC091013b00EVSERVER.domain|False|1CF65F3DF77CC1C4FBC64DE02DBBAB0331013a00arhii
v.just.sise
Application Domain: EVMDSBuildTask.exe
Process Id: 14156
Thread Id: 23328
Stack Trace:    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& numb
er, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
   at System.Double.Parse(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToDouble(String value, IFormatProvider provider)
   at System.String.System.IConvertible.ToDouble(IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig.GetConfigValue[T](String key, T
defaultValue)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig..ctor()
   at Symantec.EnterpriseVault.EVMDSBuildTask.UnityConfiguration.Configure(IUnityContainer unityCont
ainer)
   at Symantec.EnterpriseVault.EVMDSBuildTask.MDSBuildTaskProcessor.ProcessSubtask(String[] args)
   at KVS.EnterpriseVault.Common.SubTaskProcessor.TaskMain(String[] args)
591  07:54:05.347 [14Ā156] (EVMDSBuildTask) <23328> EV-H {SubTaskProcessor.TaskMain} Exception: Inpu
t string was not in a correct format. Info: Diag: Type:System.FormatException ST:   at System.Number
.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boole
an parseDecimal)
   at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
   at System.Double.Parse(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToDouble(String value, IFormatProvider provider)
   at System.String.System.IConvertible.ToDouble(IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig.GetConfigValue[T](String key, T
defaultValue)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig..ctor()
   at Symantec.EnterpriseVault.EVMDSBuildTask.UnityConfiguration.Configure(IUnityContainer unityCont
ainer)
   at Symantec.EnterpriseVault.EVMDSBuildTask.MDSBuildTaskProcessor.ProcessSubtask(String[] args)
   at KVS.EnterpriseVault.Common.SubTaskProcessor.TaskMain(String[] args) Inner:None
592  07:54:05.347 [11Ā224] (EVMDSBuildTask) <4936> EV~E |Event ID: 40966 A program fault has raised
an exception.
Exception: Input string was not in a correct format.
Diagnostic:
Type: System.FormatException
Reference:
Command Line: "C:\Program Files (x86)\Enterprise Vault\EVMDSBuildTask.exe" -URL:tcp://IPOFEVTHESERVER:49
334/8863abb6_4079_47c6_901c_6ae0d3ab494b/KVS.EnterpriseVault.ProcessManager18823110 -CUSTOM:1FFAE64F
381234BBEB48860D160B1B48B1013b00EVSERVER.domain|False|1CF65F3DF77CC1C4FBC64DE02DBBAB0331013a00arhii
v.just.sise
Application Domain: EVMDSBuildTask.exe
Process Id: 11224
Thread Id: 4936
Stack Trace:    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& numb
er, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
   at System.Double.Parse(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToDouble(String value, IFormatProvider provider)
   at System.String.System.IConvertible.ToDouble(IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig.GetConfigValue[T](String key, T
defaultValue)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig..ctor()
   at Symantec.EnterpriseVault.EVMDSBuildTask.UnityConfiguration.Configure(IUnityContainer unityCont
ainer)
   at Symantec.EnterpriseVault.EVMDSBuildTask.MDSBuildTaskProcessor.ProcessSubtask(String[] args)
   at KVS.EnterpriseVault.Common.SubTaskProcessor.TaskMain(String[] args)
593  07:54:05.347 [11Ā224] (EVMDSBuildTask) <4936> EV-H {SubTaskProcessor.TaskMain} Exception: Input
 string was not in a correct format. Info: Diag: Type:System.FormatException ST:   at System.Number.
StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolea
n parseDecimal)
   at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
   at System.Double.Parse(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToDouble(String value, IFormatProvider provider)
   at System.String.System.IConvertible.ToDouble(IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig.GetConfigValue[T](String key, T
defaultValue)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig..ctor()
   at Symantec.EnterpriseVault.EVMDSBuildTask.UnityConfiguration.Configure(IUnityContainer unityCont
ainer)
   at Symantec.EnterpriseVault.EVMDSBuildTask.MDSBuildTaskProcessor.ProcessSubtask(String[] args)
   at KVS.EnterpriseVault.Common.SubTaskProcessor.TaskMain(String[] args) Inner:None
594  07:54:05.378 [11Ā224] (EVMDSBuildTask) <4936> EV-L {SubTaskProcessor.TaskMain} Subtask 1FFAE64F
381234BBEB48860D160B1B48B1013b00EVSERVER.domain is exiting because of a fatal error.
595  07:54:05.378 [11Ā224] (EVMDSBuildTask) <4936> EV-M {ManagedProcess.ObjectStateChanged} BuildMDS
TaskProcessor New:FatalError Old:Running My:Running
596  07:54:05.378 [11Ā224] (EVMDSBuildTask) <4936> EV-M {ManagedProcess.CheckProcessState} New State
:FatalError Quorum:True
597  07:54:05.378 [11Ā224] (EVMDSBuildTask) <4936> EV-M {ManagedProcess.NotifyPMStateChanged} EVMDSB
uildTask New State:FatalError Old:Running My:FatalError
598  07:54:05.378 [14Ā156] (EVMDSBuildTask) <23328> EV-L {SubTaskProcessor.TaskMain} Subtask 1ED436C
A5F2604DC5AD924E15A3D6BC091013b00EVSERVER.domain is exiting because of a fatal error.
599  07:54:05.378 [14Ā156] (EVMDSBuildTask) <23328> EV-M {ManagedProcess.ObjectStateChanged} BuildMD
STaskProcessor New:FatalError Old:Running My:Running
600  07:54:05.378 [14Ā156] (EVMDSBuildTask) <23328> EV-M {ManagedProcess.CheckProcessState} New Stat
e:FatalError Quorum:True
601  07:54:05.378 [14Ā156] (EVMDSBuildTask) <23328> EV-M {ManagedProcess.NotifyPMStateChanged} EVMDS
BuildTask New State:FatalError Old:Running My:FatalError
614  07:54:10.385 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.KVS.EnterpriseVault.Process
Management.IAdminControl.Stop} Current State:FatalError
615  07:54:10.385 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedObject.KVS.EnterpriseVault.ProcessM
anagement.IAdminControl.Stop} Title:BuildMDSTaskProcessor Current State:FatalError
616  07:54:10.385 [11Ā224] (EVMDSBuildTask) <13296> EV-H {ManagedTask.OnStop} ManagedTask.OnStop()
617  07:54:10.385 [11Ā224] (EVMDSBuildTask) <13296> EV-M {DirectorySync.Abandon} Is waiting? False
618  07:54:10.385 [11Ā224] (EVMDSBuildTask) <4936> EV-L {SubTaskProcessor.TaskMain} Task guardian ha
s signalled a stop event for subtask 1FFAE64F381234BBEB48860D160B1B48B1013b00EVSERVER.domain.
619  07:54:10.385 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.ObjectStateChanged} BuildMD
STaskProcessor New:Stopped Old:Stopping My:Stopping
620  07:54:10.385 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.CheckProcessState} New Stat
e:Stopped Quorum:True
621  07:54:10.385 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.NotifyPMStateChanged} EVMDS
BuildTask New State:Stopped Old:Stopping My:Stopped
622  07:54:10.401 [11Ā224] (EVMDSBuildTask) <13296> EV-M {ManagedProcess.CheckProcessState} New Stat
e:Stopped Quorum:True
623  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.KVS.EnterpriseVault.ProcessM
anagement.IAdminControl.Stop} Current State:FatalError
624  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedObject.KVS.EnterpriseVault.ProcessMa
nagement.IAdminControl.Stop} Title:BuildMDSTaskProcessor Current State:FatalError
625  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-H {ManagedTask.OnStop} ManagedTask.OnStop()
626  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-M {DirectorySync.Abandon} Is waiting? False
627  07:54:10.417 [14Ā156] (EVMDSBuildTask) <23328> EV-L {SubTaskProcessor.TaskMain} Task guardian h
as signalled a stop event for subtask 1ED436CA5F2604DC5AD924E15A3D6BC091013b00EVSERVER.domain.
628  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.ObjectStateChanged} BuildMDS
TaskProcessor New:Stopped Old:Stopping My:Stopping
629  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.CheckProcessState} New State
:Stopped Quorum:True
630  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.NotifyPMStateChanged} EVMDSB
uildTask New State:Stopped Old:Stopping My:Stopped
631  07:54:10.417 [14Ā156] (EVMDSBuildTask) <2296> EV-M {ManagedProcess.CheckProcessState} New State
:Stopped Quorum:True
632  07:54:15.409 [11Ā224] (EVMDSBuildTask) <22612> EV-H {ManagedProcess.Run} Process exiting
633  07:54:15.409 [11Ā224] (EVMDSBuildTask) <22612> EV:M CEVAudit::Close Closing down the audit data
base.
641  07:54:15.424 [14Ā156] (EVMDSBuildTask) <23004> EV-H {ManagedProcess.Run} Process exiting
642  07:54:15.424 [14Ā156] (EVMDSBuildTask) <23004> EV:M CEVAudit::Close Closing down the audit data
base.

[JimmyNeutron]

Can you check that your indexes are not in backup mode and retry?

[Kristjan]

Hello,

Thank you for the reply.

Indexes are not in the backup mode, i tried to rebuild indexes for one of the users, whom i tried to give access to IMAP, then tried same process again with same results.

Kristjan

[VirgilDobos]

Hi there,

What antivirus are you using on the EV server? 

Make sure the antivirus exclusions are added as per this article http://www.symantec.com/docs/TECH48856

Indexing engine is quite sensible to this. Have you checked the event viewer messages regarding any indexing issues?

WBR, Virgil

[GabeV]

Hello Kristjan,

I think there is an issue with the configuration file. Looking at the dtrace, the exception is occurring after reading the config value MaximumRangesPerQuery:

589  07:54:05.315 [11Ā224] (EVMDSBuildTask) <4936> EV-L {InjectionValuesConfig} Loaded [MaximumRange
sPerQuery] from config with value [100].
592  07:54:05.347 [11Ā224] (EVMDSBuildTask) <4936> EV~E |Event ID: 40966 A program fault has raised
an exception. Exception: Input string was not in a correct format.

In the Enterprise Vault installation directory, look for a file called EVMDSBuildTask.exe.config and see if everything is OK with the file XML format.

I hope this helps.

[Kristjan]

Hello and thank you all in advance,

Virgil AV software we are using, is Symantec Endpoint Protection and i added exeptions on the link You provided. Event logged is:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          11.02.2015 16:43:28
Event ID:      40966
Task Category: Metadata Store Build Task
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVserver.domain
Description:
A program fault has raised an exception.

Exception: Input string was not in a correct format.
Diagnostic: 
Type: System.FormatException
Reference: 

Command Line: "C:\Program Files (x86)\Enterprise Vault\EVMDSBuildTask.exe" -URL:tcp://IPaddressofEVSERVER:13843/35f6492c_8aa4_498e_96bc_cdd0ce09f59f/KVS.EnterpriseVault.ProcessManager12547953 -CUSTOM:17F7CB149A77240CDB237BBEC283C3A041013b00evserver.domain|False|1CF65F3DF77CC1C4FBC64DE02DBBAB0331013a00evserver.domain 
Application Domain: EVMDSBuildTask.exe
Process Id: 14032
Thread Id: 12980
Stack Trace:    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
   at System.Double.Parse(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToDouble(String value, IFormatProvider provider)
   at System.String.System.IConvertible.ToDouble(IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig.GetConfigValue[T](String key, T defaultValue)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig..ctor()
   at Symantec.EnterpriseVault.EVMDSBuildTask.UnityConfiguration.Configure(IUnityContainer unityContainer)
   at Symantec.EnterpriseVault.EVMDSBuildTask.MDSBuildTaskProcessor.ProcessSubtask(String[] args)
   at KVS.EnterpriseVault.Common.SubTaskProcessor.TaskMain(String[] args) 

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.0.0&build=11.0.0.1351&error=V-437-40966
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="0">40966</EventID>
    <Level>2</Level>
    <Task>157</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-11T14:43:28.000000000Z" />
    <EventRecordID>13755</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>EVserver.domain</Computer>
    <Security />
  </System>
  <EventData>
    <Data>A program fault has raised an exception.

Exception: Input string was not in a correct format.
Diagnostic: 
Type: System.FormatException
Reference: 

Command Line: "C:\Program Files (x86)\Enterprise Vault\EVMDSBuildTask.exe" -URL:tcp://IPaddressofEVSERVER:13843/35f6492c_8aa4_498e_96bc_cdd0ce09f59f/KVS.EnterpriseVault.ProcessManager12547953 -CUSTOM:17F7CB149A77240CDB237BBEC283C3A041013b00evserver.domain|False|1CF65F3DF77CC1C4FBC64DE02DBBAB0331013a00evserver.domain 
Application Domain: EVMDSBuildTask.exe
Process Id: 14032
Thread Id: 12980
Stack Trace:    at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer&amp; number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseDouble(String value, NumberStyles options, NumberFormatInfo numfmt)
   at System.Double.Parse(String s, NumberStyles style, NumberFormatInfo info)
   at System.Convert.ToDouble(String value, IFormatProvider provider)
   at System.String.System.IConvertible.ToDouble(IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig.GetConfigValue[T](String key, T defaultValue)
   at Symantec.EnterpriseVault.EVMDSBuildTask.InjectionValuesConfig..ctor()
   at Symantec.EnterpriseVault.EVMDSBuildTask.UnityConfiguration.Configure(IUnityContainer unityContainer)
   at Symantec.EnterpriseVault.EVMDSBuildTask.MDSBuildTaskProcessor.ProcessSubtask(String[] args)
   at KVS.EnterpriseVault.Common.SubTaskProcessor.TaskMain(String[] args)</Data>
  </EventData>
</Event>

Gabev, i checked the file and format seems ok to me, i added the file below:

<?xml version="1.0" encoding="utf-8" ?>
<configuration>

  <appSettings>
    <add key="DataTableBatchSize" value="250"/>
    <add key="QueueCapacity" value="1000"/>
    <add key="NumInserterThreads" value="1"/>
    <add key="SleepIntervalSeconds" value="1800"/>
    <add key="ErrorRetry_ErrorsBeforeStop" value="5"/>
    <add key="ErrorRetry_ErrorExpirySeconds" value="30"/>
    <add key="ErrorRetry_SleepOnErrorMilliseconds" value="3000"/>
    <add key="MaxAttemptsToDoWork" value="25"/>
    <add key="SearchTimeoutSeconds" value="1800"/>
    <add key="SearchThrottleTimeoutSeconds" value="7200"/>
    <add key="MaxDatabaseCommandRetry" value="5"/>
    <add key="MaxSearchRetry" value="5"/>
    <add key="DatabaseCommandRetryWaitFactorMilliseconds" value="100"/>
    <add key="SearchRetryWaitFactorMilliseconds" value="1000"/>
    <add key="SQLCommandTimeoutSeconds" value="120"/>
    <add key="MaximumConcurrentSearches" value="4"/>
    <add key="MaximumResultsPerItemQuery" value="40000"/>
    <add key="MaximumResultsPerNRCPQuery" value="100000"/>
    <add key="MaximumRangesPerQuery" value="100"/>
    <add key="OptimiserTargetSizeFactor" value="2.0"/>
    <add key="MaximumRecipientsPerItemQuery" value="500000"/>
    <add key="MinimumCompletionAfterCreationSeconds" value="1200"/>
  </appSettings>
  
    <system.serviceModel>
      <behaviors>
        <endpointBehaviors>
          <behavior name="netTcpEndpointBehaviour">
            <dataContractSerializer maxItemsInObjectGraph="65536000" />
            <clientCredentials>
              <windows allowedImpersonationLevel="Impersonation" />
            </clientCredentials>
          </behavior>
          <behavior name="basicHttpEndpointBehaviour">
            <dataContractSerializer maxItemsInObjectGraph="65536000" />
            <clientCredentials>
              <windows allowedImpersonationLevel="Impersonation" />
            </clientCredentials>
          </behavior>
        </endpointBehaviors>
      </behaviors>
        <bindings>
            <basicHttpBinding>
                <binding name="BasicHttpBinding_ISearchService" closeTimeout="00:01:00"
                    openTimeout="00:02:00" receiveTimeout="00:30:00" sendTimeout="00:30:00"
                    allowCookies="false" bypassProxyOnLocal="false" hostNameComparisonMode="StrongWildcard"
                    maxBufferSize="655360000" maxBufferPoolSize="5242880" maxReceivedMessageSize="655360000"
                    messageEncoding="Text" textEncoding="utf-8" transferMode="Buffered"
                    useDefaultWebProxy="true">
                    <readerQuotas maxDepth="256" maxStringContentLength="81920000" maxArrayLength="16384000"
                        maxBytesPerRead="40960000" maxNameTableCharCount="16384000" />
                    <security mode="TransportCredentialOnly">
                        <transport clientCredentialType="Windows" proxyCredentialType="None"
                            realm="" />
                        <message clientCredentialType="UserName" algorithmSuite="Default" />
                    </security>
                </binding>
            </basicHttpBinding>
            <netTcpBinding>
                <binding name="NetTcpBinding_ISearchService" closeTimeout="00:01:00"
                    openTimeout="00:02:00" receiveTimeout="00:30:00" sendTimeout="00:30:00"
                    transactionFlow="false" transferMode="Buffered" transactionProtocol="OleTransactions"
                    hostNameComparisonMode="StrongWildcard" listenBacklog="1000"
                    maxBufferPoolSize="5242880" maxBufferSize="655360000" maxConnections="1000"
                    maxReceivedMessageSize="655360000">
                    <readerQuotas maxDepth="256" maxStringContentLength="81920000" maxArrayLength="16384000"
                        maxBytesPerRead="40960000" maxNameTableCharCount="16384000" />
                    <reliableSession ordered="true" inactivityTimeout="00:10:00"
                        enabled="false" />
                    <security mode="Transport">
                        <transport clientCredentialType="Windows" protectionLevel="EncryptAndSign" />
                        <message clientCredentialType="Windows" />
                    </security>
                </binding>
            </netTcpBinding>
        </bindings>
        <client>
            <endpoint address="http://locahost/EnterpriseVaultAPI/Search/SOAPSearch.svc"
                binding="basicHttpBinding" bindingConfiguration="BasicHttpBinding_ISearchService"
                contract="Symantec.EnterpriseVault.Indexing.Search.ISearchService" name="BasicHttpBinding_ISearchService" 
                behaviorConfiguration="basicHttpEndpointBehaviour" />
            <endpoint address="net.tcp://localhost/EnterpriseVaultAPI/Search/SOAPSearch.svc"
                binding="netTcpBinding" bindingConfiguration="NetTcpBinding_ISearchService"
                contract="Symantec.EnterpriseVault.Indexing.Search.ISearchService" name="NetTcpBinding_ISearchService"
                behaviorConfiguration="netTcpEndpointBehaviour">
                <identity>
                    <servicePrincipalName value="" />
                </identity>
            </endpoint>
        </client>
    </system.serviceModel>
</configuration>

Kind regards,

Kristjan

[VirgilDobos]

Hi Krisjan,

Try restarting the EV services and reattempt the metadata rebuild operation. If the problem persists, I would suggest logging a case with Symantec.

Virgil