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Enterprise Vault in Archive Explorer some users can see other users archived items

awb123
Level 2

Morning all,

 

When opening Archive Explorer through Microsoft Outlook 2007 you are redirected and in the top left corner of the window is your name displayed which is expandable and shows you all your archived email.

 

Here is the problem, I have a few users that have their own name showing and working with no issues.  However, they are also displaying other users archived items.  So another users name is also present and expandable and they are able to view another users archived items.

 

Please can someone shed some light to why this is happening and how to stop this from happening?

 

Many thanks for your time and if you require any further information please ask.

 

Andy

24 REPLIES 24

N1500
Level 2
thanks.........................

MarkBarefoot
Level 6
Employee
Here is a TN that gives a brief overview of Permissions Browser - http://support.veritas.com/docs/295166. The utility is also highlighted in the Admin guides.

GertjanA
Moderator
Moderator
Partner    VIP    Accredited Certified
Hello again,

I recently had this issue happening again. What happens is that if the default permissions set on a mailbox in AD (open user whose vault you do see), Mailbox Rights and Security. have also been set by hand to the same accounts, you will see the archive.

Removing the hand-set permissions, syncing the mailbox you see in your AE will resolve the issue.

When you get a report from user A he sees User B's archive:
1 - verify the user A has not been granted permissions by user B (directly in Outlook)
2 - verify that mailbox-rights on the User B account in AD are 'inherited'. IF there are any accounts/groups hand-added, verify user A is not one (or in one) of them. If needed, remove all hand-added accounts, sync the mailbox.

This should resolve the issue. Use the permissionbrowser as mentioned above to determine if anything has been missed.

Gertjan.



PS> If this (or one of the above) resolves the issue, could you close it, and choose a solution?
Regards. Gertjan

kkate
Level 5
Accredited

Hi AWB123,

PLease verify the seetings in IIS of your EV server.

In directory services there should be remove integrated windows login for EV site.

It will help

Reply back please any issue

Regards

KK

John_Chisari
Level 6
Partner Accredited
Hi, kkate, not sure where you are coming from here, but taking IWA off IIS (I think this is what you are suggesting) - is a bad idea, as security will be changed to basic and will not only pop-up login credentials for the user, but probably won't work.

John