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Enterprise Vault issue when double clicking on archived item

Hi 

I have an issue when doubleclicking on an archived item for an entire enviroment they get an error 

But we can access the items via search an archive explorer 

I Have attached the client log an error they get when cliecking on the banner 

the item could not be downloaded oiom 80040116

Thanks

 

 

1 Solution

Accepted Solutions
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Accepted Solution!

Re: Enterprise Vault issue when double clicking on archived item

Hello 

If this is indeed for 1 item only, then Virgil is right. There are numerous entries in the KB part regarding OIOM errors. It might be there is aGPO restricting access/use of PST files. downloading an item requires the possibility to create a temporary PST.

See https://www.veritas.com/support/en_US/article.100023825

 

Regards. Gertjan

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12 Replies
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Re: Enterprise Vault issue when double clicking on archived item

Error 0x80040116 indicates that there is some issue with the file you are trying to access. 

I would recommend doing a reset of the Vault Cache and see if that helps.

If this helps, make sure the Vault Cache location is excluded from Antivirus scanning.

--Virgil
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Re: Enterprise Vault issue when double clicking on archived item

Thank You for the reply 

Vault cache was enabled i disbaled it in the desktop plolicy an still getting the same error - has this any thing to do with PST disable grow ?

 

Highlighted
Accepted Solution!

Re: Enterprise Vault issue when double clicking on archived item

Hello 

If this is indeed for 1 item only, then Virgil is right. There are numerous entries in the KB part regarding OIOM errors. It might be there is aGPO restricting access/use of PST files. downloading an item requires the possibility to create a temporary PST.

See https://www.veritas.com/support/en_US/article.100023825

 

Regards. Gertjan

View solution in original post

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Re: Enterprise Vault issue when double clicking on archived item

Hi 

It is everyone that cannot access when they double click on an archived item

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Re: Enterprise Vault issue when double clicking on archived item

24/06/2020 08:27:46.489[30608][L]: ~DesktopCommonConfig::GetSetting: 0x0
24/06/2020 08:27:46.489[30608][M]: MARKPSTS = 0 [Desktop Setting]
24/06/2020 08:27:46.490[30608][L]: ~DesktopCommonConfig::GetConfigValue: 0x0
24/06/2020 08:27:46.497[22828][L]: COutlookApplicationEvents::ItemLoad
24/06/2020 08:27:46.498[22828][L]: AutoWrap: 0x0
24/06/2020 08:27:46.498[22828][H]: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006
24/06/2020 08:27:46.498[22828][L]: ~AutoWrap: 0x80020006
24/06/2020 08:27:46.499[22828][L]: ~COutlookApplicationEvents::ItemLoad

 

24/06/2020 08:27:54.385[22828][L]: ~CDesktopPSTHelperBase::ConfigureMsgService: 0x80040116
24/06/2020 08:27:54.386[22828][H]: ConfigureMsgService returned: 0x80040116
24/06/2020 08:27:54.386[22828][L]: CPSTHelper:Smiley SurprisednError: 0x80040116
24/06/2020 08:27:54.387[22828][L]: ~CPSTHelper:Smiley SurprisednError: 0x80040116
24/06/2020 08:27:54.387[22828][L]: ~CDesktopPSTHelperBase::ConfigurePST: 0x80040116
24/06/2020 08:27:54.387[22828][L]: ~CDesktopPSTHelperBase:Smiley SurprisedpenPST: 0x80040116
24/06/2020 08:27:54.388[22828][L]: CDesktopPSTHelperBase::RemoveService: 0x0
24/06/2020 08:27:54.394[22828][L]: ~CDesktopPSTHelperBase::RemoveService: 0x0
24/06/2020 08:27:54.394[22828][L]: ~CDesktopPSTHelperBase:Smiley SurprisedpenNamedPST: 0x80040116
24/06/2020 08:27:54.394[22828][L]: ~CPSTHelper:Smiley SurprisedpenTemporaryPST: 0x80040116
24/06/2020 08:27:54.396[22828][L]: ~CDesktop::CreateTempMsgEx: 0x80040116
24/06/2020 08:27:54.397[22828][L]: ~CDesktop::CreateTempMsg
24/06/2020 08:27:54.397[22828][L]: CDisplayItem:Smiley Very Happyisplay: 0x0
24/06/2020 08:27:54.397[22828][L]: CDisplayItem::ReadMSOItem: 0x0

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Re: Enterprise Vault issue when double clicking on archived item

24/06/2020 08:27:54.711[22828][L]: CDesktop::CheckIfClientDisabled: 0x0
24/06/2020 08:27:54.711[22828][L]: ~CDesktop::CheckIfClientDisabled: 0x0
24/06/2020 08:27:54.712[22828][H]: CShortcutItem:Smiley Very Happyisplay...Return Last Failed error: 0x80040116
24/06/2020 08:27:54.713[22828][L]: ~CShortcutItem:Smiley Very Happyisplay: 0x80040116
24/06/2020 08:27:54.726[22828][L]: CShortcutItem::get_ArchivedDate
24/06/2020 08:27:54.726[22828][L]: ~CShortcutItem::get_ArchivedDate
24/06/2020 08:27:54.727[22828][L]: CShortcutItem::get_BodyExists
24/06/2020 08:27:54.727[22828][L]: ~CShortcutItem::get_BodyExists
24/06/2020 08:27:54.728[22828][L]: CShortcutItem::get_OriginalHasAttach
24/06/2020 08:27:54.728[22828][L]: ~CShortcutItem::get_OriginalHasAttach
24/06/2020 08:27:54.757[22828][L]: FUI: CDesktopUI::raw_GetCustomUI: 0x0
24/06/2020 08:27:54.758[22828][M]: FUI: Ribbon id requested:Microsoft.Outlook.Mail.Read

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Re: Enterprise Vault issue when double clicking on archived item

Hello,

Which EV server Version is this (11.0.1 from Logfile, never mind), and on which OS is the EV server running?

It *might* be an issue with memory. This article has the error. It is for CO or DA, but might indicate the same for your issue. https://www.veritas.com/support/en_US/article.100001819

If you google Error 0X80040116, you get "is an error message that Outlook generates when it fails to access an Outlook PST file"

Has a GPO been configured to prevent PST usage/creation?

Have a look at this link below. It is for EV12.1, but valid for 11.x also.

https://www.veritas.com/content/support/en_US/doc/122242259-122242263-0/v19110321-122242263

 

Regards. Gertjan
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Re: Enterprise Vault issue when double clicking on archived item

Which EV server Version is this, and on which OS is the EV server running?

Enterprise vault 11.01 - Server 2008 R2

 

 

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Re: Enterprise Vault issue when double clicking on archived item

Is ther PST Registry keys for the users machine or the server ?

Also must they have that GPO created ?

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Re: Enterprise Vault issue when double clicking on archived item

Hi 

Also when i create any profile on the EV server - it works correctly when you double click on any item - only from the users workstations it does not work .

They do not have the GPO confirgured as well please advise 

Thanks

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Re: Enterprise Vault issue when double clicking on archived item

I am out of options. I do not see if you tried applying registry keys etc. Testing with the VSA is an option, as that most likely does not get any GPO's. It is up to you to investigate the difference. 

What happens if you create a new user in AD all together, using a new machine? Did it work before, what (MS) patches have been applied? did you move to O365, any other change in your environment?

Can you upgrade to EV12.5.x (which is the latest version).

Regards. Gertjan
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Re: Enterprise Vault issue when double clicking on archived item

Thanks for the help the issue was resolved by using this Reg Key set to 0

Location

HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client

Value

DWORD - DisplayItemsUsingOOM

0 - The Enterprise Vault client uses the Extended MAPI form viewer to display archived items.

1 - The Enterprise Vault client uses the Outlook Object Model to display archived items.

Description

Determines the mechanism that is used to display archived items: the Extended MAPI form viewer or the Outlook Object Model.