12-05-2021 11:53 PM - edited 12-06-2021 05:53 AM
Hello,
I am currently installing Office 2016 on a few Terminal Servers running Windows Server 2019 and I am not able to make Enterprise Vault 14.1.1 work. Everything in the menu works, exept the "Search Vaults" - Button. Pressing it doesn't do anything as a normal user. No error message or warning at all. When logged in as an administrator, everything works perfectly fine.
This is what the log says:
06/12/2021 13:43:15.289[1688][H]: User initiated Search Vaults.
06/12/2021 13:43:15.383[1688][H]: Action: Failed to execute action 'SEARCH'
06/12/2021 13:43:15.383[1688][H]: Action: A COM error exception has been caught: 86204005
06/12/2021 13:43:19.089[1688][H]: User initiated Search Vaults.
06/12/2021 13:43:19.181[1688][H]: Action: Failed to execute action 'SEARCH'
06/12/2021 13:43:19.182[1688][H]: Action: A COM error exception has been caught: 88304005
06/12/2021 13:43:42.528[1688][H]: User initiated Search Vaults.
06/12/2021 13:43:42.615[1688][H]: Action: Failed to execute action 'SEARCH'
06/12/2021 13:43:42.615[1688][H]: Action: A COM error exception has been caught: 8a404005
06/12/2021 13:43:43.145[1688][H]: User initiated Search Vaults.
06/12/2021 13:43:43.237[1688][H]: Action: Failed to execute action 'SEARCH'
06/12/2021 13:43:43.238[1688][H]: Action: A COM error exception has been caught: 8c504005
06/12/2021 13:43:44.209[1688][H]: User initiated Search Vaults.
06/12/2021 13:43:44.323[1688][H]: Action: Failed to execute action 'SEARCH'
06/12/2021 13:43:44.324[1688][H]: Action: A COM error exception has been caught: 8e604005
Has anyone encountered this before?
Help is greatly appreciated.
Best Regards
12-07-2021 07:41 AM
usually an access denied error.
Probably permissions or firewall.
Have you checked all requirements?
12-08-2021 11:39 PM - edited 12-08-2021 11:43 PM
Thanks for your reply! I have only upgraded our machines from Office 2013 to Office 2016, though the error only affects Terminal Servers. On our clients with Windows 10, everything works flawlessly. Nevertheless, where can I find the requirements?
I have checked those:
Veritas Enterprise Vault™ Installing and Configuring
12-16-2021 07:32 AM
try the link you posted but open the pdf file, I find it much easier to follow. (right top corner > PDF Symbol)
Check if anything is missing.
Regards
01-21-2022 06:31 AM
Not sure if already fixed, but check this article.
https://www.veritas.com/support/en_US/article.100016635
it has some tips and hints