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Enterprise Vault slows down Outlook 2010

ZeRoC00L
Level 6
Partner Accredited

We are using Outlook 2010 with Exchange 2007 SP3 and experience the following problem:

Switching to other mailboxes is very slow. Opening the users primary mailbox is normally, but switching to another (shared) mailbox can be very slow. Sometimes it takes for more than 20 seconds before the folder is opened. I must say that the mailbox is 6,7 Gb large, with 106.000 items, but is was no problem with Outlook 2003.

We do not want to use the Outlook Caching feature as we are using Vmware View.

After troubleshooting with Microsoft we discovered that disabling the Enterprise Vault Plugin (EV HTTP client 9.0.1) eliminates the problem.
Is this a known issue ?

 

1 ACCEPTED SOLUTION

Accepted Solutions

JesusWept3
Level 6
Partner Accredited Certified

First thing i would suggest is try the newest cumulative client hotfix
http://www.symantec.com/business/support/index?page=content&id=TECH153152

See if that helps at all, and if not try opening a case with Symantec, i can see what it's doing but no explanation as to why since i don't have access to source code any more :)

https://www.linkedin.com/in/alex-allen-turl-07370146

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12 REPLIES 12

JesusWept3
Level 6
Partner Accredited Certified

any chance you can get a full client log and post it here?

https://www.linkedin.com/in/alex-allen-turl-07370146

ZeRoC00L
Level 6
Partner Accredited

Attached you can find the client log.

The log is created after I have selected a folder in the second (large) mailbox and after waiting for more than a minute before outlook responded again.

JesusWept3
Level 6
Partner Accredited Certified

First thing i would suggest is try the newest cumulative client hotfix
http://www.symantec.com/business/support/index?page=content&id=TECH153152

See if that helps at all, and if not try opening a case with Symantec, i can see what it's doing but no explanation as to why since i don't have access to source code any more :)

https://www.linkedin.com/in/alex-allen-turl-07370146

ZeRoC00L
Level 6
Partner Accredited

I already do have a case open with Symantec, but the first line takes only a call. Then I would receive a callback in 4 to 6 hours..... still waiting......

Client hotfix of 150 Mb ? Strange, as the normal client is only a few Mb.

JesusWept3
Level 6
Partner Accredited Certified

the client hotfix is probably every language for each full and lite client etc etc

https://www.linkedin.com/in/alex-allen-turl-07370146

ZeRoC00L
Level 6
Partner Accredited

Ah, I see it now.

Will check if it makes any difference.

Rob_Wilcox1
Level 6
Partner

It *might* make a difference.  One of the changes in the hotfix is the way we subscribe to folders to be notified of "delete" events.  Maybe that's taking a while, not because of the large number of items, but because of the large number of folders.

In any case, please either post here, or PM me, your support case number, and I'll take a peek at it (from a vast distance).

Working for cloudficient.com

ZeRoC00L
Level 6
Partner Accredited

The mailbox in question indeed has got a lot (and more :) ) folders, so let's hope the hotfix will help me.

I will keep you informed tomorrow.

ZeRoC00L
Level 6
Partner Accredited

Rob,

I was a bit sceptic about the updated version. But the first test looks promising.

Now we will implement it for a few test users, as they know the best what the 'normal' speed would be.

Rob_Wilcox1
Level 6
Partner

Looking forward to getting your feedback :)

Working for cloudficient.com

ZeRoC00L
Level 6
Partner Accredited

Rob,

I can indeed say that the latested cumulative client hotfix solves our issue.

Many thanks for your quick and good response. As I still have not received a call from support...
 

Rob_Wilcox1
Level 6
Partner

No problem.

Working for cloudficient.com