Enterprise Vaults 8 SP2 Cluster. I have to failover cluster every few days to be able to open archives

[knoxvegas]

I'm running EV SP2 on Windows 2003 ENT SP2 in a two node cluster.  I have to fail over my cluster every few days, so I can open archives again.  Once it fails over to the passive node I'm able to open files again.  I have to reboot the server experiencing the issue, so if it happens again I will be able to fail it back and be able to open archived files and archived emails.

[TonySterling]

So what error messages or events do you see when you are unable to recall?

[knoxvegas]

Here are some events I get.

Event Type: Error

Event Source: Enterprise Vault

Event Category: Storage Online

Event ID: 7083

Date: 4/8/2010

Time: 8:03:38 AM

User: N/A

Computer: EVSERV01

Description:

Retrieval of saveset failed.

Archive Id: 168AE1BD4EB322146929478151123A09E1110000Vault

Transaction Id: 206C537DC8F15B15B54C0EA240326B61

Extended information: The system cannot find the file specified. [0x80070002]

Internal Ref: Vault/RI

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Event Type: Error

Event Source: Enterprise Vault

Event Category: Storage Online

Event ID: 7116

Date: 4/8/2010

Time: 8:03:38 AM

User: N/A

Computer: EVSERV01

Description:

Failed to access file 'S:\Enterprise Vault Stores\EVSharedFiles Ptn1\2009\07-09\3\0C0\30C09B8C0CA571617852B0C8F3903191~F8~CD4D5EF3~00~1.DVSSP'.

Reason: The system cannot find the file specified. [0x80070002]

Operation: READ

Reference: SDR/LF

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

[TonySterling · Accepted solution]

So my first thing to look at when this is happening is what is going on with the S: drive, as it looks like the EV server is losing connectivity to it.