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Enterprise Virtual Vault Error in Outlook 2016

I recently upgraded my OS to Windows 10 from Windows 7. I also upgraded to MS Office 2016 (from MS Office 2010). Finally, I upgraded Enterprise Vault to Version 11 with the Hotfix 3 (From Version 10).

 

Here's the issue: I can successfully sync my vault with my mailbox, but I'm having a problem adding my vault to Outlook (and accessing my vault files). When I try to add my Virtual Vault to my Outlook Navigation Pane, I get the following error:

  • "Enterprise Vault Could Not Add or Remove the Following Virtual Vaults"

 

Any suggestions on how to fix this issue?

 

 

Thanks!

Dan

9 Replies

Hi Daniel, As per the latest

Hi Daniel,

As per the latest Compatibility Matrix dated 4th Sep, MS Outlook 2016 is not listed under supported Windows email clients.

https://download.veritas.com/resources/content/live/SOLUTIONS/38000/TECH38537/en_US/compatibility_charts.pdf?__gda__=1445376227_7a8aa425223f1419ad88938dcaf557ea

--Virgil

Re: Enterprise Virtual Vault Error in Outlook 2016

Make sure you have the actual Internet Explorer application set as default browser. it might be conflicting with the new Edge browser

 

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  2. Enter Default programs, and then tap or click Default Programs.

  3. Tap or click Set your default programs.

  4. Select Internet Explorer from the list of programs.

  5. Tap or click Set this program as default, and then tap or click OK.

Re: Enterprise Virtual Vault Error in Outlook 2016

ok, so when is the updated EV client released ?

Re: Enterprise Virtual Vault Error in Outlook 2016

When will Symantec make Virtual Vault compatible with MS Office 2016 + Windows 10?

per the latest compatibility

per the latest compatibility guide released october 10th, windows 10 is supported with EV 11 and Requires Enterprise Vault 11.0.1 with the appropriate hotfix (see http://www.symantec.com/docs/TECH232083
on the Symantec Support website). For information about known issues, see
http://www.symantec.com/docs/DOC8975 on the Symantec Support website.

support for outlook 2016 is listed as pending for EV11.

Re: Enterprise Virtual Vault Error in Outlook 2016

Hi,

Is there any way to subscribe to the latest udpate or release for the EV 11 email Outlook 2016 client ?

From this link

From this link https://www.veritas.com/support/en_US/article.000097605 On the side of the page you will see a link to "Subscribe to this Article." You should then be notified everytime there is a change to the compatibility guides

Re: Enterprise Virtual Vault Error in Outlook 2016

Still no news until today almost Christmas period :)

Re: Enterprise Virtual Vault Error in Outlook 2016

Hi,

Outlook 2016 (client) is supported in EV 11.0.1 CHF4 and EV 12 (and Exchange 2016). Please see this article regards support:

https://www.veritas.com/support/en_US/article.000004777

Thanks,