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Enterprise Virtual Vault Error in Outlook 2016

hi all,

today, I installed Microsft Nov. security pack, after reboot, my outlook 2016 could not open archived email. do you know which pack has affected EV client like below?

https://www.veritas.com/support/en_US/article.000127958

thanks.

regards

Alex

4 Replies

Re: Enterprise Virtual Vault Error in Outlook 2016

Hi Alex,

we can confirm this issue on a Outlook 2016 installation with add-in 12.2.1 currently trying to bring this down. I'll update when I do have anything new.

 

Regards

Marc

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

Re: Enterprise Virtual Vault Error in Outlook 2016

Hi Marc,

You mean to say the issue persists after upgrading the EV Outlook Add-in to 12.2.1?

If so, what happens if you put the registry keys in place?

https://www.veritas.com/support/en_US/article.000127958

--Virgil

Re: Enterprise Virtual Vault Error in Outlook 2016

Hi Virgil,

no it seems to be a new issue after installing a recent office update. The keys are already in place. I've compared two systems one with the updates from 14th of november and on withouth. Both having version 12.2.1. 

The one working: 

16/11/2017 08:06:26.544[8268][L]: DesktopTls::TlsData:Smiley TongueopDownloadBytes
16/11/2017 08:06:26.544[8268][L]: ~DesktopTls::TlsData:Smiley TongueopDownloadBytes
16/11/2017 08:06:26.544[8268][L]: ~CDownloadSTA:Smiley Very HappyoDownload: 0x0
16/11/2017 08:06:26.544[8268][L]: CDownloadBytes::ContentDisposition
16/11/2017 08:06:26.544[8268][L]: ~CDownloadBytes::ContentDisposition

 

The one failing:

16/11/2017 07:46:29.690[4864][L]: DesktopTls::TlsData:Smiley TongueopDownloadBytes
16/11/2017 07:46:29.690[4864][L]: ~DesktopTls::TlsData:Smiley TongueopDownloadBytes
16/11/2017 07:46:29.691[4864][L]: ~CDownloadSTA:Smiley Very HappyoDownload: 0x80072EEF
16/11/2017 07:46:29.691[4864][L]: CDownloadBytes::ErrorMessage
16/11/2017 07:46:29.692[4864][L]: ~CDownloadBytes::ErrorMessage

 

It might be related to KB4011262 but tests are still ongoing.

 

Marc

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

Re: Enterprise Virtual Vault Error in Outlook 2016

It might be that the mentioned KB4011262 is not related to that issue. We installed this one on the second client and it's still working.

Alex, which errors do you get? Have you been able to capture a trace? 

 

Regards

Marc

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de