05-16-2018 02:35 AM
Hi Team,
I updated my MAC outlook 2016 yesterday to version 16.13 (1180513). After that I am able to login my EV tool bar, but when i select any archvied mail and click on View. the email is not opening as normal.
Any suggestions?
05-16-2018 03:13 AM
Hi mate,
I believe that Outlook 2016 build 16.13 (1180513) is not supported. Support for 16.9.0 was introduced in EV 12.2.3 in January. See this technote: https://www.veritas.com/support/en_US/article.100041617
There is no clear indication about the supported build number in the compatibility matrix.
I suggest logging a case with Support to see if there is any fix for this.
05-16-2018 04:51 AM
Hi @VirgilDobos
Yes. I am using the same EV client 12.2.3 1154 and my outlook was working till yesterday. this issue started after I updated the outlook to 16.13
05-16-2018 05:07 AM
Hi Nazir, I suggest logging a case with Veritas support to verify the compatibility.
04-16-2020 10:41 PM
Did you find a fix for this? What EV client version do you need for Outlook version 16.16.20?