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Enterprise vault console not opening on exchange archiving server but opening on FSA

HI,

We are having out two Enterprise vault server in our environment one is for FSA (OS: Win 2008 r2 std sp1) and other is for Exchange mail archiving (OS: Win 2008 r2 std sp1),

SQL databases are on different server both servers are using same vault Directory database.

SQL version is SQL 2008 R2 service pack 3, OS:Win 2008 r2 ent sp1

Enterprise vault version is 11.0.1.3683

 

Enterprise vault console not opening on exchange archiving server but opening on FSA.

If trying on Exchange mail archiving it is generating Event ID 8557 Please see the below screen shot.

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Thanking you in advance 

1 Reply

Re: Enterprise vault console not opening on exchange archiving server but opening on FSA

Hi Shard,

You can try and start a Dtrace for Directory service and check to why the erorr is coming up. If there is a CHF which was installed recently try and reapply it.

Stop all the services on the Exchange archiving server. Run the EV binaries for 11.0.1 and then re-apply the CHF. Once that is done, you can start the Admin and Directory service to see, if the errors still come up.