Enterprise vault error on task archiving Event id 4180

[Davide_Balducci]

Hello guys

I've a strange behavior in the last week on my EV environment (3 servers with EV 12.2.2).

During the task archiving i got a lot of this error:

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Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 6/10/2021 6:01:28 PM
Event ID: 4180
Task Category: Archive Task
Level: Error
Keywords: Classic
User: N/A
Computer: FRPRDENV4026.france.intra.corp
Description:
Abnormal error occurred within a cache object

Name: class CSMTPBoundary
Reference: TheSingleton/TC

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.2.0.0&build=12.2....
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">4180</EventID>
<Level>2</Level>
<Task>19</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-06-10T16:01:28.000000000Z" />
<EventRecordID>104257</EventRecordID>
<Channel>Veritas Enterprise Vault</Channel>
<Computer>server.name</Computer>
<Security />
</System>
<EventData>
<Data>class CSMTPBoundary</Data>
<Data>TheSingleton/TC</Data>
<Binary>496E76616C696420706F696E7465722020283078383030303430303329</Binary>
</EventData>
</Event>

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On Dtrace of the archiving task i don't find any errors or failed activity.

The only strange thing is that from the first day i have some item stuck in queue A4.

Someone has experienced before this issue?

thx a lots

Davide

[GertjanA]

Hello Davide,

Enterprise Vault Exchange Mailbox task for server queue a4:
Individual items to process. Only used for retrieswhenEnterprise Vault cannot directly
communicate with the StorageArchive queue of the Storage service.

This queue can be purged without consequences. See https://www.veritas.com/support/en_US/article.100016906

As for the error, I see "Reference: TheSingleton/TC" 

Is that familiar to you? It might be that that / is causing issues. There is little to no information about the event. It might be best to log a support case for this. Is anything stopping you in upgrading to 12.5.3?

[Davide_Balducci]

Hi Gertjan

I've already purged the queue without effect on the issue so probably isn't related with it.

I'm not familiar with "TheSingleton/TC", i think that is relate to some EV component.

In fact the error decoded from binary data is:

Invalid pointer (0x80004003)

I think that is something relate to Storage cache that is corrupted. 

I'm trying a way to delete it.

regards

Davide