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Error 0x80070005 Access is denied when trying to manually vault item

Jill_Jones
Level 4
I have a user who is trying to manually vault any item in his email box and gets the error message 0x80070005 Access is denied.

Anybody seen this before and have a resolution?

Thanks in Advance!

Jill Jones
1 ACCEPTED SOLUTION

Accepted Solutions

Scott_Lewis_2
Level 4
We recently had the same problem on a few PCs and found out that when a user uninstalled our document management system it turned off DCOM. Verify that DCOM is running on the PCs that are having the problem:

Run: DCOMCNFG - Select - Component Service - Computer - My Computer - Properties - Default Properties tab - "Enable Dist COM on this Computer" should be checked. Otherwise you will get the errors described.

View solution in original post

12 REPLIES 12

Lee_Allison
Level 6
Jill does this happen for everyone or just this one guy? Has his vaulting ever worked or is this new? What versions of software are we dealing with?

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
Is he logged into the machine as himself or a different account (ie an Admin account).

i have seen this a few times w/ folks who have an admin account in addition to their account that their mailbox is set up as.

Might want to check the permissions on his archive in the Vault Admin Console and also see if there are any corresponding events in the app log.

Regards,

Micah_Wyenn
Level 6
Jill,
Run a dtrace against the archivetask so we can see the full error conditions. Post it up here and we'll take a looksee.

micah

Tom_Brady_2
Level 2
I have seen recent access problems for our users and this has been fixed by running a synch of the archive task for the server they are on. Not sure if this will fix your problem, but just a suggestion.

Jim_Dawson
Not applicable
I seem to be sharing the same issue....wondering if anyone has a resolution. I first had this problem with an OL2007 client, then ripped and replaced with OL2003, still have the same access denied problems. I can access my vault via OWA and another system so it's obviously local. But rather then wiping my entire laptop I'd like to find the root cause. Someone asked for dtrace results, so here are mine.

Any ideas?

1 00:30:31.727 (OUTLOOK) <5008> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService(
) failed.
Hr: 0x80070005
Retries: 2
TryLocal: false
Directory Name: EVSITE
IP Addr: 10.4.11.215
Is Local: false
2 00:30:31.727 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CBaseDirectoryServiceWrapper::GetInterface) built Jul 25 17:21:23 2006
Description: Call error 0x80070005
ref: EVSITE
3 00:30:31.727 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CBaseDirectoryServiceWrapper::Invoke)
built Jul 25 17:21:23 2006
Description: Call error 0x80070005
4 00:30:31.727 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CEnumDirectoryServiceWrapper::Invoke)
built Jul 25 17:21:23 2006
Description: Call error 0x80070005
6 00:30:32.946 (OUTLOOK) <5008> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService(
) failed.
Hr: 0x80070005
Retries: 2
TryLocal: false
Directory Name: EVSITE
IP Addr: 10.4.11.215
Is Local: false
7 00:30:32.946 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CBaseDirectoryServiceWrapper::GetInterface) built Jul 25 17:21:23 2006
Description: Call error 0x80070005
ref: EVSITE
8 00:30:32.946 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CBaseDirectoryServiceWrapper::Invoke)
built Jul 25 17:21:23 2006
Description: Call error 0x80070005
9 00:30:32.946 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CEnumDirectoryServiceWrapper::Invoke)
built Jul 25 17:21:23 2006
Description: Call error 0x80070005
11 00:30:34.180 (OUTLOOK) <5008> EV:M CBaseDirectoryServiceWrapper::CreateDirectoryService(
) failed.
Hr: 0x80070005
Retries: 2
TryLocal: false
Directory Name: EVSITE
IP Addr: 10.4.11.215
Is Local: false
12 00:30:34.180 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CBaseDirectoryServiceWrapper::GetInterface) built Jul 25 17:21:23 2006
Description: Call error 0x80070005
ref: EVSITE
13 00:30:34.180 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CBaseDirectoryServiceWrapper::Invoke)
built Jul 25 17:21:23 2006
Description: Call error 0x80070005
14 00:30:34.180 (OUTLOOK) <5008> EV:M HRXEX fn trace :
Source : .\DirectoryServiceWrapper.cpp (CEnumDirectoryServiceWrapper::Invoke)
built Jul 25 17:21:23 2006
Description: Call error 0x80070005

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified
what happens when you ping evsite from your machine?

Is it this correct?

Directory Name: EVSITE
IP Addr: 10.4.11.215?

David_standish
Level 5
I've just encountered this one as well. Today, I upgraded from 6.0 SP2 to SP3 in our test lab. Before, the client was able to use Store in vault. Now, I get the same error message. The Vault Service Account on the EV server is able to use this function. I tried upgrading User Extensions on the client to SP3 - still no go. Client is running Outlook 2003.

Lee_Allison
Level 6
Jim,

Your trace looks like it's failing to open the EV directory, so check all possible connectivity things of course. Check local intranets on the machine and make sure you've got the server URL in there.

David if you're having the same thing then check those also. Can you gather a client trace and let us see what this looks like from Outlook's point of view? Here's the instructions:

CLIENT TRACE INSTRUCTIONS
---------------------------------------------

1. Open Outlook on a machine where we expect this issue to occur.
2. Hold down SHIFT+CTRL and mouseclick on any Enterprise Vault toolbar button.
3. This opens up the Diagnostics tab.
4. Set the logging to Maximum Tracing, click 'OK' and restart Outlook.
5. Repro the error.
6. SHIFT+CTRL and mouseclick on a toolbar button again to open the Diagnostics.
7. Click on Open Log and cut and paste the text log

If you do not have the toolbar buttons enabled set the following registry key on a machine where the issue can be repro'ed:



IgnoreDesktopSettingsUI
---------------------------
Location
HKEY_CURRENT_USER
\SOFTWARE
\KVS
\Enterprise Vault
\Client
Content:DWORD
Value: 1


Lee Allison
http://ev-blog.blogspot.com/

David_standish
Level 5
Log output below. Played some more and did not see an apparent reason yet.

Connectivity seems fine. I can ping the vault site from the client. URL for vault server is on the client. Other funcationality works - search archives and Archive Explorer. Store in Vault continues to work from the EV server.

Also validated that Store in Vault works properly from OWA from the affected desktop, so it's a specific problem from Outlook 2003. Clearing the forms cache, plus reinstalling the User Extensions did not correct the problem.

I did notice two things that may be issues:

- In the System event log of the Vault Server, I noticed two W3SVC warrnings before 8569 was posted to the Event Log during the upgrade to SP3.

Event ID 1048 "The application '/EnterpriseVault/' belonging to site '1' has an invalid AppPoolID 'EnterpriseVaultAppPol' set. Therefore, the application will be ignored. (Another event with the same ID for '/EVAnon/')

- Also, mentioned earlier, Enable Direct Metabase Edit is unchecked on this system. Please confirm this should or should not be enabled.

Thanks for the assist. I'm new to the product and learning alot of good troubleshooting tips from the forum.

Log file created (level 3).
CDesktop::FinalConstruct: 0x0
Connections now on Desktop object: 1
~CDesktop::FinalConstruct: 0x0
CCommands::InstallCommands: 0x0
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
CDesktop::OpenDesktopSettingsAttachment: 0x0
GetMsgStoresTable: 0x0
Mailboxes: 1
Name: Mailbox - Firstname, Lastname
OpenMsgStore: 0x0
CStore::OpenDesktopSettingsAttachmentInStore: 0x0
~CStore::OpenDesktopSettingsAttachmentInStore: 0x0
~CDesktop::OpenDesktopSettingsAttachment: 0x0
CDesktop::GetMailUserProperty: 0x0
~CDesktop::GetMailUserProperty: 0x0
Mailbox alias: TESTACCOUNT
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: RemovePSTEntries
No Value
~CDesktop::GetSetting: 0x1
RemovePSTEntries = 0
~DesktopCommon::GetConfigValue: 0x1
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: RPCOVERHTTPRESTRICTIONS
No Value
~CDesktop::GetSetting: 0x1
RPCOVERHTTPRESTRICTIONS = 255
~DesktopCommon::GetConfigValue: 0x1
DesktopCommon::UseRPCOverHTTP: 0x0
Could not find PR_ROH_FLAGS
RPC over HTTP is not enabled (flags = 0)
~DesktopCommon::UseRPCOverHTTP: 0x40380
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: USERSCANDELETEITEMS
Value: 1
~CDesktop::GetSetting: 0x0
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: ENABLEDELETEKEYHOOK
No Value
~CDesktop::GetSetting: 0x1
ENABLEDELETEKEYHOOK = 1
~DesktopCommon::GetConfigValue: 0x1
CCommands::InstallCommands: Installing keyboard hook
CDesktop::GetOLConnectionState: 0x0
CDesktop::GetOutlookApp: 0x0
~CDesktop::GetOutlookApp: 0x0
Outlook Exchange Connection Mode: 1
~CDesktop::GetOLConnectionState: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: SERVERVERSION
Value: 6.03
~CDesktop::GetSetting: 0x0
DesktopCommon::UseRPCOverHTTP: 0x0
~DesktopCommon::UseRPCOverHTTP: 0x0
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: USESELFINSTALLFUNCT
No Value
~CDesktop::GetSetting: 0x1
USESELFINSTALLFUNCT = 0
~DesktopCommon::GetConfigValue: 0x1

Environment:
Enterprise Vault Client 6.0.3.8000.0 (Full)
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Microsoft Outlook 2003
CDesktop::GetOLConnectionState: 0x0
Outlook Exchange Connection Mode: 1
~CDesktop::GetOLConnectionState: 0x0

DesktopCommon::UseRPCOverHTTP: 0x0
~DesktopCommon::UseRPCOverHTTP: 0x0

Microsoft Internet Explorer 6.0.2900.2180

Contents of Desktop Settings:
;MAILBOX; = TESTACCOUNT
;SERVER; = EXCHSERVER
ADDSERVERTOINTRANETZONE = vault_ev01.COMPANY.COM
ARCHIVEEXPLORERBTNVISIBLE = 1
DEFAULTARCHIVEID = 14A58DC2BED0AA349B1585A10783FCB8B1110000vault.COMPANY.COM
DEFAULTDOUBLECLICKVIEW = 0
DEFAULTRETENTIONCATEGORYID = 10D687ADF50E87641BF3C6B5A0ABD7C4A1b10000vault.COMPANY.COM
DEFAULTWEBAPPURL = http://vault_ev01.COMPANY.COM/EnterpriseVault
DELETEORIGINALITEM = 2
INACTIVITYPERIOD = 2
INACTIVITYPERIODUNITS = 2
LARGEITEMSSIZEKB = 5196
MAILBOXDN = /o=ORGNAME/ou=First Administrative Group/cn=Recipients/cn=TESTACCOUNT
MAILBOXSTATE = 1
MAILBOXTYPE = PrimaryUser
MINAGEPERIOD = 2
MINAGEPERIODUNITS = 1
OWA2003CANCELFROMTOOLBAR = 0
OWA2003DELETEFROMTOOLBAR = 0
OWA2003DELETEMODE = 0
OWA2003RESTOREFROMCONTEXTMENU = 0
OWA2003RESTOREFROMTOOLBAR = 0
OWAWEBAPPURL = http://vault_ev01.COMPANY.COM/EVAnon
PFINACTIVITYPERIOD = 6
PFINACTIVITYPERIODUNITS = 2
PFLARGEITEMSSIZEKB = 10240
PFMINAGEPERIOD = 2
PFMINAGEPERIODUNITS = 1
PFUSELARGEITEMSSIZE = 0
POLICYENTRYID = 1799BB836005D6E4E95838FD76D587C9A1012700vault.COMPANY.COM
PSTIMPORTENABLED = 0
PSTPOLICYENTRYID = 1A10443DC5ACBD34B8D398448B58C70F01012700vault.COMPANY.COM
RESTOREBTNVISIBLE = 0
SERVERVERSION = 6.03
SETFORCEFORMRELOAD = 0
SITEENTRYID = 13796851C9CCE4A489AB3FB499D083E971d10000vault.COMPANY.COM
SYSTEMMAILBOX = zzVault_SERVERNAME
USEINACTIVITYPERIOD = 1
USELARGEITEMSSIZE = 1
USERSCANDELETEITEMS = 1

DesktopCommon::IsStructuredArchive: 0x0
DesktopCommon::OpenStoreOfType: 0x0
~DesktopCommon::OpenStoreOfType: 0x0
DesktopCommon::GetInboxFilterMessage: 0x0
DesktopCommon::GetCustomPropsObject: 0x0
~DesktopCommon::GetCustomPropsObject: 0x0
~DesktopCommon::GetInboxFilterMessage: 0x0
DesktopCommon::GetNamedProperty: 0x0
~DesktopCommon::GetNamedProperty: 0x0
~DesktopCommon::IsStructuredArchive: 0x0
Mailbox contains structured archives.

PVHelper::GetOnlineDatabaseList: 0x0
~PVHelper::GetOnlineDatabaseList: 0x0
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: PSTIMPORTENABLED
Value: 0
~CDesktop::GetSetting: 0x0
PSTIMPORTENABLED = 0
~DesktopCommon::GetConfigValue: 0x0
DesktopCommon::GetConfigStringValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: MAILBOXTYPE
Value: PrimaryUser
~CDesktop::GetSetting: 0x0
MAILBOXTYPE = PrimaryUser
~DesktopCommon::GetConfigStringValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: FIXOUTLOOKPREVIEWPANE
No Value
~CDesktop::GetSetting: 0x1
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: SETFORCEFORMRELOAD
Value: 0
~CDesktop::GetSetting: 0x0
SETFORCEFORMRELOAD = 0
~DesktopCommon::GetConfigValue: 0x0
DesktopCommon::SetForceFormReloadKey: 0x0
CDesktop::GetOutlookBuildVer: 0x0
Outlook returned version: 11.0.0.5608
~CDesktop::GetOutlookBuildVer: 0x0
Did not add/remove Outlook ForceFormReload registry key fix - require Outlook 2003 SP1 or greater (Outlook build is 5608)
~DesktopCommon::SetForceFormReloadKey: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: ARCHIVEBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: SEARCHBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: CANCELBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: RESTOREBTNVISIBLE
Value: 0
~CDesktop::GetSetting: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: DELETEBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: OVSTARTDOWNLOADBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: OVPRIORITIZEDOWNLOADBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: OVDOWNLOADFOLDERBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: OVOPTIONSVISIBLE
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: OVREFRESHAECACHEVISIBLE
No Value
~CDesktop::GetSetting: 0x1
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: ARCHIVEEXPLORERBTNVISIBLE
Value: 1
~CDesktop::GetSetting: 0x0
ARCHIVEEXPLORERBTNVISIBLE = 1
~DesktopCommon::GetConfigValue: 0x0
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: EXPIRYREPORTBTNVISIBLE
No Value
~CDesktop::GetSetting: 0x1
EXPIRYREPORTBTNVISIBLE = 0
~DesktopCommon::GetConfigValue: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: ALLOWOFFLINESEARCH
No Value
~CDesktop::GetSetting: 0x1
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: ADDSERVERTOINTRANETZONE
Value: vault_ev01.COMPANY.COM
~CDesktop::GetSetting: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: REMOVESERVERFROMINTRANETZONE
No Value
~CDesktop::GetSetting: 0x1
::EnabledForVault: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: MailboxState
Value: 1
~CDesktop::GetSetting: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: SiteEntryID
Value: 13796851C9CCE4A489AB3FB499D083E971d10000vault.COMPANY.COM
~CDesktop::GetSetting: 0x0
CDesktop::GetOLConnectionState: 0x0
~CDesktop::GetOLConnectionState: 0x0
CFilterPageHelper::GetFilterValuesObject: 0x0
~CFilterPageHelper::GetFilterValuesObject: 0x0
~::EnabledForVault: 0x40380
PVHelper::Enabled: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: OVEnabled
No Value
~CDesktop::GetSetting: 0x1
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: RPCOVERHTTPRESTRICTIONS
No Value
~CDesktop::GetSetting: 0x1
RPCOVERHTTPRESTRICTIONS = 255
~DesktopCommon::GetConfigValue: 0x1
DesktopCommon::UseRPCOverHTTP: 0x0
~DesktopCommon::UseRPCOverHTTP: 0x0
Enabled: false
~PVHelper::Enabled: 0x1
DesktopCommon::CanUseOfflineArchiveExplorer: 0x0
DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: ARCHIVEEXPLORERBTNVISIBLE
Value: 1
~CDesktop::GetSetting: 0x0
ARCHIVEEXPLORERBTNVISIBLE = 1
~DesktopCommon::GetConfigValue: 0x0
CDesktop::GetSetting: 0x0
CDesktop::LoadSettingsFromHiddenMessage: 0x0
~CDesktop::LoadSettingsFromHiddenMessage: 0x0
Desktop Setting: SERVERVERSION
Value: 6.03
~CDesktop::GetSetting: 0x0
~DesktopCommon::CanUseOfflineArchiveExplorer: 0x0
~CCommands::InstallCommands: 0x0
CDesktop::FinalConstruct: 0x0
Connections now on Desktop object: 2
~CDesktop::FinalConstruct: 0x0
CDesktopUI::HookExplorersEvents: 0x0
~CDesktopUI::HookExplorersEvents: 0x0
CCommands::DoArchive: 0x0
CDesktopUI::InSearch: 0x0
~CDesktopUI::InSearch: 0x0
User initiated archive.
DesktopCommon::IsSearchFolder: 0x0
~DesktopCommon::IsSearchFolder: 0x80040102
::EnabledForVault: 0x0
~::EnabledForVault: 0x0
CFilterPageHelper::SetupFilterData: 0x0
CDesktopDirectory::LoadRetentionCategories: 0x0
CDesktopDirectory::GetSiteData: 0x0
CDesktopDirectory::GetIDirectoryPublic: 0x0
~CDesktopDirectory::GetIDirectoryPublic: 0x0
~CDesktopDirectory::GetSiteData: 0x80070005
~CDesktopDirectory::LoadRetentionCategories: 0x80070005
~CFilterPageHelper::SetupFilterData: 0x80070005
DesktopCommon::GetWindowsNumVersion: 0x0
Windows Version = 501
~DesktopCommon::GetWindowsNumVersion: 0x0
~CCommands::DoArchive: 0x80070005
CCommands::DoArchive: 0x0
CDesktop::GetOLConnectionState: 0x0
Outlook Exchange Connection Mode: 1
~CDesktop::GetOLConnectionState: 0x0
Exchange connection state: 1

Scott_Lewis_2
Level 4
We recently had the same problem on a few PCs and found out that when a user uninstalled our document management system it turned off DCOM. Verify that DCOM is running on the PCs that are having the problem:

Run: DCOMCNFG - Select - Component Service - Computer - My Computer - Properties - Default Properties tab - "Enable Dist COM on this Computer" should be checked. Otherwise you will get the errors described.

David_standish
Level 5
Scott - That was it!!! After I re-enabled DCOM on the client and restarted Outlook, I was able to manually archive again - Thanks for the tip. Still a mystery to me how this got disabled, but at least I'm past it. Thanks. - David

Micah_Wyenn
Level 6
Oh cool,
that's an awesome find.

micah