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Error 2776 on EV8.0 SP4 server

madey
Level 4

 Hi All,

Recently we have upgraded our EV server from EV2007 SP1 to EV8.0 SP4, everything is went well,but then we saw below error from EV server's event viewer,

Event Type:        Error

Event Source:    Enterprise Vault

Event Category:                Archive Task

Event ID:              2776

Date:                     12/18/2010

Time:                     6:55:24 AM

User:                     N/A

Computer:          <serverName>

Description:

An exception occurred in routine

 

AddAttachmentListToMsgBody

EXCEPTION_ACCESS_VIOLATION @ 0x7855BD88

 

 

I tried to find the solution from internet, but couldn’t find the exactly same message as above (@ 0x7855BD88) , i’m not so sure what is the impact ( appreciate if anyone out there can explain to us,what is the error ? )  and how to solve it ? 

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

This technote might be of help to you:

 

Article URL http://www.symantec.com/docs/TECH67377

 

Are you using the option to 'Use message body' is for Shortcut body?

View solution in original post

2 REPLIES 2

TonySterling
Moderator
Moderator
Partner    VIP    Accredited Certified

This technote might be of help to you:

 

Article URL http://www.symantec.com/docs/TECH67377

 

Are you using the option to 'Use message body' is for Shortcut body?

Rob_Wilcox1
Level 6
Partner

Also consider that the exact memory reference isn't always relevant.

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