07-22-2013 02:38 PM
hi everybody,
i have this problem please help me.
I have EV 9.0.3 running on Win 2008 R2
and have mix exchange enviroment 20007 and 2010, all my enviroment Exchange 2003 working very well, but the new Exchange enviroment 2010 not work the Archive Task failed every when a i tray to start, i did make all the permissions settings, but its no posible, i have 3 Exchange server in HA, here is the trace log file.
thanks for the help.
Solved! Go to Solution.
07-23-2013 10:12 AM
07-22-2013 03:06 PM
So the error isn't with Exchange, but with MSMQ
Could not Locate the "248" Queue, call returned EVCLUSTERMSMQ\Private$\Enterprise Vault Exchange Mailbox Task for EX 110811170211 A1 |
Are Tasks on the same server working correctly?
you may just want to try deleting the task and recreating it, then it will create new MSMQ's and hopefully that will work
07-22-2013 03:08 PM
As per your dtrace permission & throttling policies applied correctly
375 21:34:17.789 [4932] (ArchiveTask) <248> EV:M CAgentTask::CheckRunningAccountForMailbox - Executing query ((&(objectCategory=person)(|(&(msExchVersion<=2251799813685248)(!(msExchVersion=2251799813685248)))(!(msExchVersion=*)))(|(objectSid=S-1-5-21-1057578226-744824930-1563438338-1104)(msExchMasterAccountSid=S-1-5-21-1057578226-744824930-1563438338-1104))(!(objectClass=foreignSecurityPrincipal))))
376 21:34:17.789 [4932] (ArchiveTask) <248> EV:M CAgentTask::CheckRunningAccountForMailbox - Completed query
377 21:34:17.789 [4932] (ArchiveTask) <248> EV:M CAgentTask::CheckThrottlingPolicyDetails - Executing query ((&(objectClass=msExchThrottlingPolicy)(distinguishedName=CN=EnterpriseVault_D0F41A15-9E91-D111-84E6-0000F877D428,CN=Global Settings,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=vaultlab,DC=loc)))
378 21:34:17.789 [4932] (ArchiveTask) <248> EV:M CAgentTask::CheckThrottlingPolicyDetails - Completed query
379 21:34:17.789 [4932] (ArchiveTask) <248> EV:M CAgentTask::CheckThrottlingPolicyDetails - the throttling policy [CN=EnterpriseVault_D0F41A15-9E91-D111-84E6-0000F877D428,CN=Global Settings,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=vaultlab,DC=loc] applied to user [CN=EV Service,CN=Users,DC=vaultlab,DC=loc] has the correct RCAMaxConcurrency value
We can successfully run configmsgservice.
390 21:34:17.851 [4932] (ArchiveTask) <248> EV:M ConfigureMsgServiceAttempt - Trying ConfigureMsgService using PR_PROFILE_UNRESOLVED_SERVER=[EX], Attempt=[1]
391 21:34:17.961 [4932] (ArchiveTask) <248> EV:M ConfigureMsgServiceAttempt - ConfigureMsgService successful
392 21:34:17.961 [4932] (ArchiveTask) <248> EV:M ConfigureMsgServiceAttempt - Exiting [0x00000000]
And able to open message store
398 21:34:18.211 [4932] (ArchiveTask) <248> EV:L {CMailboxHelper::OpenMailbox:#468} Opened message store.
399 21:34:18.211 [4932] (ArchiveTask) <248> EV:M CMAPISession::CreateMapiSession - Get PR_MAILBOX_OWNER_ENTRYID
400 21:34:18.211 [4932] (ArchiveTask) <248> EV:M CMAPISession::CreateMapiSession - OpenEntry(IMailUser)
401 21:34:18.211 [4932] (ArchiveTask) <248> EV:M CMAPISession::CreateMapiSession - Get PR_EMAIL_ADDRESS
402 21:34:18.211 [4932] (ArchiveTask) <248> EV:M CMAPISession::CreateMapiSession - Get IExchangeManageStore interface
403 21:34:18.211 [4932] (ArchiveTask) <248> EV:M CMAPISession::CreateMapiSession - Release Mutex(1)
404 21:34:18.211 [4932] (ArchiveTask) <248> EV:M CMAPISession::GetMapiSessionFromPoolEx: Exit status: 0x0
405 21:34:18.211 [4932] (ArchiveTask) <248> EV:M CAgentTask::Initialise - Succeeded in opening privileged MAPI session - closing session
BUT MSMQ is not responding correctly.
414 21:34:18.226 [4932] (ArchiveTask) <248> EV:M {CExchangeVersion::IsExchange2010orAbove}|Is Exchange 2010 or greater: [True]
426 21:34:18.242 [4932] (ArchiveTask) <248> EV~E Event ID: 3220 Could not detect the MSMQ service.|Error: 0xC00E000B|Check that the MSMQ services are running. |
427 21:34:18.242 [4932] (ArchiveTask) <248> EV:M Could not Locate the "248" Queue, call returned EVCLUSTERMSMQ\Private$\Enterprise Vault Exchange Mailbox Task for EX 110811170211 A1 |
428 21:34:18.242 [4932] (ArchiveTask) <248> EV:H CAgentTask::Initialise - HRXEX fn trace : Error 0xc00e000b, .\AgentTask.cpp [lines {1452,1459,1468,1480,1484,1485,1488,1489,1492,1494,1614}], built Mar 14 10:54:46 2011.
429 21:34:18.242 [4932] (ArchiveTask) <248> EV:M CAgentTask::Initialise - Com Result [0xC00E000B]
430 21:34:18.242 [4932] (ArchiveTask) <248> EV:H {CAgentTask::Initialise} (Exit) Status: [<0xc00e000b>]
431 21:34:18.242 [4932] (ArchiveTask) <248> EV:H CArchiveAgentTask::Initialise - HRXEX fn trace : Error 0xc00e000b, ..\AgentsCommon\ArchiveAgentTask.cpp [lines {358,364}], built Mar 14 10:54:45 2011.
432 21:34:18.242 [4932] (ArchiveTask) <248> EV:M CArchiveAgentTask::Initialise - Com Result [0xC00E000B]
Please have a look into TN http://www.symantec.com/docs/TECH169549 and troubleshoot on MSMQ component.
07-22-2013 03:29 PM
tell me where did you get this MSMQ issue? i tray to locate in my trace log, but i did found
07-22-2013 03:33 PM
07-22-2013 04:23 PM
i can't seem to extract the file, sorry, says Unknown Method In File
07-22-2013 04:27 PM
here is again the file.
thanks
07-22-2013 04:27 PM
apology to you but I put the wrong files, this is the correct file, thank you all again.
here is the real problem.
07-22-2013 04:40 PM
MAPI_E_FAILONEPROVIDER | 8004011d |
<8016> EV:L {CMailboxHelper::OpenMailbox:#291} Opening primary mailbox associated with MAPI session. Getting list of message stores.
<8016> EV:L {CMailboxHelper::OpenMailbox:#299} Reading message store table.
<8016> EV:L {CMailboxHelper::OpenMailbox:#335} Opening message store...
<8016> EV:H {CMailboxHelper::OpenMailbox:#344} Could not open message store: [0x8004011d]
<8016> EV:M {CMAPISession::CreateMapiSession:#445} Releasing exclusive profile lock following error [0x8004011d]
This would suggest its a permissions error.
Can you create a new Outlook profile and connect to COBOGMAIL01 to the system mailbox, SMTP:admin.evault02@Libertycolombia.com
Does it open without prompting for a username and password?
if it does prompt for username and password, then it means the permissions definitely aren't specified correctly.
You may want to try running the Deployment Scanner to see what it says about the permissions to.
It doesnt appear to be an issue with GC or LDAP lookups, but just physically no permission to open the message store objects itself
07-22-2013 09:26 PM
hi Jesus, thanks a lot for your help... let me tell you something I try to make the server communication COBOGMAIL01 but this server is behind a balancer that concentrates Exchange2010 3 servers and all traffic going to a single point called "MAIL" I have no way to connect the Outlook direct profile admin.evault02 mailbox on "COBOGMAIL01" think the problem is that internally the task of archive does not reach the Exchange 2010 server? because is no visible for EV?
let me you what do you think.
Thanks
07-23-2013 02:24 AM
I would suggest checking the things listed below:
Confirm if the following registry is applied on the EV Server : http://support.microsoft.com/kb/952295 (The recommended registry value is 0xFFFFFFFF)
Confirm Outlook on EV Server is not connecting using RPC Over HTTP
Check if Varonis application installed on CAS : http://www.symantec.com/docs/TECH191097
If EV use any H/W NLB, then please refer to : http://www.symantec.com/docs/TECH146340
07-23-2013 02:44 AM
Using any of these CNAME's, are you able to configure affected users profile on EV Server?
07-23-2013 10:12 AM