Error 6578 when export mailbox

[donk2000cl]

Hello,

We trying to export a mailbox and the system fail and sent this error in Eventviewer:

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6578
Date:  2/26/2013
Time:  3:58:37 PM
User:  N/A
Computer: EVSERVER

Description:
Abnormal error occurred
 
Object:    CExporter
Reference: SW/MI

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6578
Data:
0000: 3c 30 78 38 30 30 34 30   <0x80040
0008: 31 30 65 3e               10e>   

We try with others mailbox with the same error. Our operating system is Windows Server 2003 and the version of EV is 9.0.4.1097 and works with two Exchange servers 2010.

Carlos Espinoza

[Rob_Wilcox1]

Does this happen part way through an export, or right at the beginning?

Do you have many, many, Outlook profiles configured when you open the mail applet?

Do you have Outlook 2007 + fixes mentioned in the Compatibility Charts?

[JesusWept3]

The error you're getting is coming from SQL, so are you seeing any Directory Service errors in the event logs as well?

[Rob_Wilcox1]

Did you need any further help with this issue?