Error - 6651 - Storage Deletion Server has failed

[Aron_J]

Hi Guys,

I keep seeing the below error on servers running EV8 SP 2 + 3. Please can someone explain this error as none of the server I have seen with this error have any form of deletions enabled. Has anyone managed to find a solution to this error? The only information I can find on this error is this: http://seer.entsupport.symantec.com/docs/287613.htm and there servers arent doing centera migrations.

Event Type:     Error
Event Source:   Enterprise Vault
Event Category: Storage Delete
Event ID:       6651
Date:           14/01/2010
Time:           16:33:59
User:           N/A
Computer:       WIN505
Description:
Storage Deletion Server has failed
Reason:  <0x80040e21>

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Event Type:     Error
Event Source:   Enterprise Vault
Event Category: Storage Delete
Event ID:       13360
Date:           14/01/2010
Time:           16:33:59
User:           N/A
Computer:       WIN505
Description:
An error was detected while accessing the Vault Database 'EVJournal' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {...,1392,1407,1455,1456,1459,1463,1464,1468,1469,1472,1473,1475}] built Nov  2 19:40:47 2009):

[JesusWept3]

Don't suppose you got any 13360 errors from the directory service did you?
0x80040e21 is a SQL Server error, can you access the EVJournal database in SQL? (i.e. its not in single user mode, suspect mode etc?)
best thing you can do other than that is dtrace the StorageDelete process, restart the storage service and see what comes up in the logs

[Aron_J]

Nope. The only 13360 errors I get are below:

Event Type:     Error
Event Source:   Enterprise Vault
Event Category: Storage Delete
Event ID:       13360
Date:           14/01/2010
Time:           16:33:59
User:           N/A
Computer:       WIN505
Description:
An error was detected while accessing the Vault Database 'EVJournal' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {...,1392,1407,1455,1456,1459,1463,1464,1468,1469,1472,1473,1475}] built Nov  2 19:40:47 2009):

Description: 

Internal SQL Server error.
 
 
SQL Command:
 EVDeleteArchiveFolders
 
 
Additional Microsoft supplied information:
 
Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x00040eda
SQL State:    42000
Native Error: 00008624
HRESULT         0x80040e21
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

[JesusWept3]

theres definitely sql connectivity issues there then get a dtrace of storageDelete and whilst its dtracing immediately restart the storage service it will capture the 13360 errors as well as they are apart of the same storage delete thread

[Mohawk_Marvin · Accepted solution]

I have only seen these errors on v8 when using SQL 200 SP4. Upgrading to SQL 2005 should resolve this